MacBook Pro weird screen colors after waking

Question

Level 1

21 points

MacBook Pro weird screen colors after waking

Hello, I have a early 2015 MacBook Pro with Retina 13 inch display. After waking my computer from sleep the screen as distorted colors. It does not do this all the time but i'm worried there may be something wrong with it since it does this. Any ideas on how to fix this or what is even wrong with it? I've included pictures of what it looks like with the distorted colors and what it normally looks like. I've also included a picture of the overview of my Mac. Please let me know whats wrong with it. Thank you!

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.3)

Posted on Feb 8, 2017 7:45 AM

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Answer 1

S.U.

Level 6

9,595 points

Mar 11, 2017 12:53 PM in response to Isaac850

Seems like a lot of people have this problem. Just came across something that might help--try resetting the SMC:

Reset the System Management Controller (SMC) on your Mac - Apple Support

Good luck!

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Answer 2

S.U.

Level 6

9,595 points

Feb 9, 2017 7:56 PM in response to Isaac850

Do you have access to an Apple Store? If so, the best thing to do might be to make an appointment at the genius bar and have it evaluated. This could be a hardware problem, and if so, it needs to be addressed sooner than later.

Good luck!

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Answer 3

S.U.

Level 6

9,595 points

Feb 9, 2017 9:30 PM in response to Isaac850

One thing you can do is to boot holding down "D" and run Apple Diagnostics and see if anything shows up. If it does, you can call Apple and arrange for a repair.

Also, there might be an AASP closer than the Apple Store that could run a hardware test and repair your Mac if necessary.

If you have Applecare, the repair would be done at no cost to you. If not, it would be a paid repair, but your Mac might qualify for the flat rate depot repair of $300-$350.

Good luck!

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Answer 4

S.U.

Level 6

9,595 points

Feb 11, 2017 12:58 PM in response to Isaac850

That's encouraging. I wonder if it could possibly be software related? Has it been happening all along or did it first start with Sierra? If so, a future update might fix it.

Do you have AppleCare? If so, you could call them on the phone and ask them about this and see what they say. If you do this, be sure to get a case number to document when this problem first started. In case it might in the end be a hardware issue, there might be an extension program that would cover it beyond the AppleCare coverage.

Good luck!

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Answer 5

Isaac850 Author

Level 1

21 points

Feb 11, 2017 1:05 PM in response to S.U.

I actually got my computer around the same time Sierra was released so I updated it shortly after I got it. I can't remember when it started doing this. Not sure if it did it from the beginning or not. I don't think it did but it has been doing it for a while now. I do have the AppleCare plan.

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Answer 6

S.U.

Level 6

9,595 points

Feb 11, 2017 1:12 PM in response to Isaac850

That's good, because you do have free phone technical support. They might have some other ideas on what the problem might be and have some other troubleshooting methods you could try. Once when I was having problems they actually emailed me a little diagnostic program to install and run. So this might be the best way forward. You definitely should contact them and get a case number and see what your options are.

Good luck!

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Answer 7

nexsky

Level 1

4 points

Feb 16, 2017 5:11 AM in response to Isaac850

I had the same issue as well after upgrading to Sierra and my configuration is the same as yours. I had so far done a fresh reinstall to no avail. The Mac was working fine one El Capitan and all this happen after Sierra.

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