groupchat says outgoing and wont work

One of my group chats stopped working correctly. It says "outgoing" where the names were and any texts I send and receive show up as separate threads instead of in the group chat. Any ideas how I can fix this?

Posted on Feb 8, 2017 6:55 PM

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5 replies

Feb 9, 2017 8:41 AM in response to Tspis

Hello Tspis,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with a group message thread in the Messages app and that replies are going into separate threads. If you haven't already, please force close the Messages app and restart your iPhone as the shut down and start up process is important to keep the iOS software running properly. iOS clears cached data and does other system optimizations when you turn your device off and on. Then test your issue again. Also, does this thread have only have iPhone users, or do some of the contacts in the thread also use Android phones? Please let us know as these details could help.


Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch
Send a group message on your iPhone, iPad, or iPod touch


Cheers!

Feb 12, 2017 8:36 AM in response to Tspis

Thanks for replying, Tspis, and that additional info, it really helps! If these steps didn't resolve your issue, your next step is to delete the thread on your iPhone and then setup the group again and test your issue, as this article recommends:

If you have issues with a group message

You might reply to a group conversation and receive your own message. Or you might get a new phone number and see your old one listed as a recipient in an existing group conversation. If you have issues with a group message, you might need to delete the conversation and start a new one. Follow these steps:

  1. Open Messages and find the conversation you want to delete.
  2. Swipe left over the conversation, then tap Delete.

After you delete the group conversation, start a new one:

  1. Open Messages and tap User uploaded file.
  2. Enter the phone numbers or email addresses of your contacts.
  3. Write a new message, then tap Send.

When you delete a conversation, you can't recover it. If you want to save parts of a conversation, take a screenshot. To save an attachment in a conversation, touch and hold the attachment, tap More, then tap Save.



If you can't send or receive messages on your iPhone, iPad, or iPod touch


Have a great day and thanks for using the Apple Support Communities!

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groupchat says outgoing and wont work

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