iphone 6 connected to wifi but no internet

Question

iphone 6 connected to wifi but no internet

I am having a problem with my new iphone 6 (10.2.1). I can connect to my wifi but there is no internet connection. If I reboot the modem then I can connect but then my new laptop (HP Envy) cannot. When I reboot the modem again so the laptop works, then my phone no longer connect. I have figured out that whichever device is not working is being assigned an IP address beginning with 169 instead of 192. I tried setting a static IP address for my phone but it does not save the information and keeps trying to get an IP address from the modem. Any suggestions?

iPhone 6 Plus, iOS 10.2.1

Posted on Feb 9, 2017 8:49 AM

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Answer 1

Jonathan UK

Level 10

164,015 points

Feb 9, 2017 8:51 AM in response to cricketwings803

Hi

Follow the steps here, including contacting Apple Support, making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

Apple's recommended settings for Wi-Fi routers and access points are detailed here:

Recommended settings for Wi-Fi routers and access points - Apple Support

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Answer 2

ShagCA

Level 5

6,365 points

Feb 9, 2017 9:02 AM in response to cricketwings803

cricketwings803 wrote:

I have figured out that whichever device is not working is being assigned an IP address beginning with 169 instead of 192.

IP address that starts with 169 is a self assigned IP. It's a sign that the devices (iPhone and laptop) are having problem getting an IP address from the DHCP server (possibly your modem/router). Make sure that you have the latest firmware on your modem/router. Also be sure that the DHCP server is set to a large enough subnet (typically 255.255.255.0) so it can lease more than 1 IP address to the devices.

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Answer 3

Feb 9, 2017 9:28 AM in response to ShagCA

The firmware is up to date and the subnet is set to 255.255.255.0. I do remember the laptop saying something about unable to get a valid ip address. We have several other devices connected as well (four other iphones, an ipad, our wifi television and our Directv box). I added the new iphone and the laptop on the same day I think. Could there be some kind of conflict? Or maybe I need to talk to our internet provider if the problem seems to be with the modem.

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Answer 4

ShagCA

Level 5

6,365 points

Feb 9, 2017 9:39 AM in response to cricketwings803

So you have 7 wireless devices and you're adding 2 new ones (iPhone and laptop)? What I would do in this scenario is I'd turn off all wireless devices and work with the 2 new ones that are having problem getting an IP address. Restart the modem and try connecting 2 (new) devices only. Have you tried that?

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Answer 5

Feb 17, 2017 9:42 AM in response to ShagCA

Hi, thank you for the response. I finally had time this morning to work on this. I turned off all wireless devices and added my iPhone first. That connected fine but when I added the new laptop, then the laptop got the 169 ip address. Sounds like maybe the issue is with the modem?

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Answer 6

elcpu

Level 7

31,580 points

Feb 17, 2017 9:57 AM in response to cricketwings803

Hi. FWIW, modems and routers are different items. Some ISPs provide a combination modem/router (often called a gateway) and it does sound to me that this is the issue. Routers take a single IP address provided by your ISP and "share it" among various devices by using the DHCP. A router's DHCP can be configured to issue a limited number of internal IP addresses but by default this is usually in the range of 50 or so addresses. IMO your "gateway" is not configured properly. I would contact your ISP and get help in setting it according to their specifications.

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