has anyone else ever found their call forwarding was activated and call forwarded to a strange number

I found out through a friend that when she called me, she got a message that my number was not in service. I called my phone company, and they agreed there was some sort of problem they would have to look into. In the meantime, I decided to activate the call forwarding feature on my iPhone 5 only to realize that the call forwarding feature was ALREADY activated, and my calls being forwarded to a phone number I don't recognize. The number has a local area code as well, it wasn't just some random number. Upon calling that phone number directly, I also got a message that the number wasn't in service. I deactivated the call forwarding feature, and now my phone receives calls again. My question is; is this possibly some type of scam or attempt at theft? Is my personal information on my phone now compromised? Has anyone else ever heard of this type of thing happening?

Posted on Feb 9, 2017 9:50 AM

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5 replies

Feb 9, 2017 5:28 PM in response to Ccmmaacc

Okay, it was worth a shot. It's also possible (yes, I know I'm getting far fetched now) to change your call forwarding number by using dialing commands. While I doubt that a child can randomly invoke a sequence of numbers that happen to work out to a local number, it is possible that a pranking friend could borrow your phone 'to make a call' and do it literally in seconds.


Depending on carrier, you just can dial (from the phone app), *004*1234567890# then hit send/dial on Rogers Wireless (my carrier) and all busy and no answer calls will go to (123) 456-7890.


Call forwarding numbers are I think stored on the SIM (not 100% sure) but they are not actually stored on the phone, it's a carrier function. You can tell, because when you go into the phone app to change your call forwarding numbers, there is a pause/hesitation because the phone is contacting your carrier to retrieve those numbers so that it can be displayed on your phone. The litmus test for this (on my previous devices, not sure about iphones) is to go to a no-cellular coverage area and try to read your call forwarding numbers on your phone, basically you can't.


BUT all that said, I haven't used the iphone's settings app to change the forwarding number -- I did it just now just to test it out, and I do see the hourglass momentarily -- but I think this setting is for Unconditional Call Forwarding (forward ALL Calls to the number specified) where it does not even ring on your device (as opposed to the busy / no answer Conditional Call Forwarding).

Feb 9, 2017 11:29 AM in response to Ccmmaacc

It's possible also that forwarding is to a now-defunct voicemail number. By default for most phones, unanswered calls, unavailable for calls, and busy get forwarded to your voicemail. If you have "conditional call forwarding" enabled through your carrier, you CAN actually have each of those three conditions forward to three different numbers. Enabling conditional call forwarding is a must when using a 3rd party voicemail service which is not your carrier's voicemail (e.g. YouMail Visual Voicemail). For YouMail, you are given a custom local phone number to forward your unanswered/busy/not-available calls to. If later, you unsubscribe from YouMail, you must remember to change your voicemail conditional forwarding back to your carrier's voicemail number, otherwise when YouMail deactivates that number, your callers will get a not in service message.


Probably unlikely in your case but YouMail for iOS is available in the app store, so the whole scenario is possible, although maybe not likely. Does/did your voicemail work? Did the SIM come from a previous phone (I think that voicemail numbers are stored on the SIM)? Have you ever tried a 3rd party voicemail service?


To clarify; call forwarding sends all three types to one phone number. Conditional call forwarding can send all three types to one phone number or each type to it's own (different) phone number.

Feb 9, 2017 1:38 PM in response to Klotar

Thanks for the reply. Voicemail did not work, as anyone, including the support tech from my carrier, who called my number got the message that the number they had dialled wasn't assigned. The SIM is the same card I've been using for years. To my knowledge I've never used a third party voicemail app. There are 2 other lines associated with my account, but neither were affected. It was my phone that somehow had the call forwarding activated by a number being entered in the call forwarding setting. Like I said, the number that was entered as the forwarding number is in my local calling area.

Feb 9, 2017 10:17 AM in response to Courcoul

Never jailbroken, and only one update behind. I'll be updating today. My phone typically doesn't leave my side and I find it almost impossible someone around me did this as a gag, but I suppose anything can happen. If it was a gag, I would think the prankster wouldn't have been able to contain themselves. I wasn't receiving calls for more than a week. Thanks for the reply.

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has anyone else ever found their call forwarding was activated and call forwarded to a strange number

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