itunes install problem:"There is a problem with this Windows Installer package" cant find "apple software update" on my pc

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itunes install problem:"There is a problem with this Windows Installer package" cant find "apple software update" on my pc

Im on windows 7. I get this error when i try to install any apple software like itunes: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." When i go check the apple support community it sais: you have to check "apple software update" on your computer and repair it. But i cant find "apple software update" anywhere on my computer. Cant find it under "all programs" and can't find in under "Add or Remove programs" control panel. To get "apple software uptade" apple sais you have to download apple software to get it (like itunes or icloud) but i cant download any of them because i get the same error: "There is a problem with this Windows Installer package..." Is there any way to fix this? thank you.

Windows 7

Posted on Feb 9, 2017 4:38 PM

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Answer 1

turingtest2

Level 10

278,263 points

Feb 9, 2017 5:51 PM in response to vilIiam

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

If ASU isn't present try removing each of the Apple components that you do see, in the prescribed order. See also note 1 and the section Install missing components if iTunes won't install after cleaning up and rebooting.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

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