Macbook Pro screen flashing images

Hello,

For the past few months i've been having issues with my Macbook Pro's screen. Whenever i'm browsing or switching to fullscreen I would get a flash of an after image i've browsed from earlier (Reddit, Netflix, etc). The "flash/image" would show for a second and then disappear, however; this does not happen when I work in adobe programs. I've been searching for similar issues or solutions to this but to no avail. I have done scans and found no viruses. This is concerning since me since this is my personal computer and scared that my private/banking information is compromised to malware or a keylogger. My laptop is a MacBook Pro (15-inch, Mid 2012) running on OS X El Capitan version 10.11.6. Does anyone know what could be wrong?

I've also tried running the scrips in the terminal from this thread and these were the results: I believe that I have a keylogger or some sort of spyware installed on my mac, please help!


com.paragon-software.filesystems.ntfs (288.2.14)

com.avg.Antivirus.OnAccess.kext (2016.0)


com.wacom.TabletDriver.15072

com.paragon-software.facebook.agent

com.avg.Antivirus

com.google.Chrome.55072

com.wacom.Consumer_TouchDriver.14752

com.paragon-software.fsnotify.agent.NTFS

com.wacom.pentablet


/Library/Components:


/Library/Extensions:

ACS6x.kext

ATTOCelerityFC8.kext

ATTOExpressSASHBA2.kext

ATTOExpressSASRAID2.kext

ArcMSR.kext

CalDigitHDProDrv.kext

HighPointIOP.kext

HighPointRR.kext

PromiseSTEX.kext

SoftRAID.kext

ufsd_NTFS.kext


/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

AVEngine.framework

Adobe AIR.framework

AudioMixEngine.framework

NyxAudioAnalysis.framework

PluginManager.framework

VirusScanPreferences.framework

iTunesLibrary.framework


/Library/Input Methods:


/Library/Internet Plug-Ins:

AdobeAAMDetect.plugin

Default Browser.plugin

Disabled Plug-Ins

Flash Player.plugin

MeetingJoinPlugin.plugin

Quartz Composer.webplugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

WacomNetscape.plugin

WacomSafari.plugin

flashplayer.xpt


/Library/Keyboard Layouts:


/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.avg.Antivirus.gui.plist

com.oracle.java.Java-Updater.plist

com.paragon-software.NTFS.fsnotify.agent.plist

com.paragon-software.facebook.agent.plist

com.wacom.pentablet.plist


/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.avg.Antivirus.crashpad.plist

com.avg.Antivirus.infosd.plist

com.avg.Antivirus.services.plist

com.cyberghostsrl.CyberghostPrivilegedHelper.plist

com.malwarebytes.MBAMHelperTool.plist

com.microsoft.office.licensing.helper.plist

com.oracle.java.Helper-Tool.plist

com.paragon-software.NTFS.fsnotify.daemon.plist

com.paragon.NTFS.launch.plist

com.skype.skypeinstaller.plist


/Library/PreferencePanes:

Flash Player.prefPane

JavaControlPanel.prefPane

ParagonNTFS.prefPane


/Library/PrivilegedHelperTools:

com.cyberghostsrl.CyberghostPrivilegedHelper

com.malwarebytes.MBAMHelperTool

com.microsoft.office.licensing.helper

com.skype.skypeinstaller


/Library/QuickLook:

iBooksAuthor.qlgenerator

iWork.qlgenerator


/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component


/Library/ScriptingAdditions:

Adobe Unit Types.osax

MumbleOverlay.osax


/Library/Spotlight:

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter


/Library/StartupItems:

cma


/etc/mach_init.d:


/etc/mach_init_per_login_session.d:


/etc/mach_init_per_user.d:


Library/Address Book Plug-Ins:

SkypeABCaller.bundle

SkypeABChatter.bundle

SkypeABDialer.bundle

SkypeABSMS.bundle


Library/Fonts:

Argel Font Trial.otf

BECKETT_.TTF

BEYNO.otf

BankGothic Bold.ttf

CloisterBlack.ttf

DeutscheZierschrift.ttf

Grafik Text.ttf

Jaapokki-Regular.otf

Monthoers.ttf

NewRocker-Regular.ttf

ROCHESTE.TTF

Reckoner.ttf

Reckoner_Bold.ttf

Salterio Shadow.ttf

diagoth.ttf


Library/Input Methods:

.localized


Library/Internet Plug-Ins:


Library/Keyboard Layouts:


Library/LanguageModeling:

da-dynamic.lm

de-dynamic.lm

en-dynamic.lm

es-dynamic.lm

fi-dynamic.lm

fr-dynamic.lm

it-dynamic.lm

nb-dynamic.lm

nl-dynamic.lm

pl-dynamic.lm

pt-dynamic.lm

sv-dynamic.lm

tr-dynamic.lm


Library/LaunchAgents:

.DS_Store

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.C59F9CF9-11F7-4898-BA45-E02 DA072D8E3.plist


Library/PreferencePanes:


Library/Services:

.localized

MacBook Pro, OS X El Capitan (10.11.6), null

Posted on Feb 10, 2017 8:05 PM

Reply
5 replies

Feb 11, 2017 9:10 PM in response to JYCK

Nothing is really jumping out other than your Mac is running slow. Is this the original hard drive? If so, it's getting long in the tooth and could be going south. Try running SMART Utility on it:


https://www.volitans-software.com/apps/smart-utility/


SMART Utility seems to be somewhat more critical than Disk Utility, and may be able to detect impending drive failure earlier. There is a demo you can download and run several times for free.


Also, I see that Time Machine is not configured. It would be prudent to make a backup in case your hard drive is actually on its way our, either with Time Machine or a cloning utility like SuperDuper! or Carbon Copy Cloner.


Also, you only have 4 GB of RAM--you could upgrade to 16 GB for better performance.


There are also some references to antivirus. I'm not familiar with these, but I've often heard that they can cause problems.


None of this really explains what you're seeing on your screen unless it is being indirectly caused by the underlying slowness, where a previous image is just slow to clear. Possibly someone else will look at this and see something else.


Good luck!

Feb 11, 2017 2:26 PM in response to S.U.

I ran the app with the option computer running slow and these were the results. Thanks.

Edit: On a side note, I did another scan andcom.adobe.fpsaud.plist (2016-04-15) failed to load in the launch daemons.


EtreCheck version: 3.1.5 (343)

Report generated 2017-02-11 17:03:14

Download EtreCheck from https://etrecheck.com

Runtime 5:32

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (15-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 852


Video Information:

Intel HD Graphics 4000

Color LCD 1440 x 900

NVIDIA GeForce GT 650M - VRAM: 512 MB


System Software:

OS X El Capitan 10.11.6 (15G1217) - Time since boot: about 2 hours


Disk Information:

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.88 GB (342.38 GB free)

Core Storage: disk0s2 499.25 GB Online


HL-DT-ST DVDRW GS41N ()


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 6


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5 - 2017-02-10) [Support]


/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.2.3-4 - 2017-02-10) [Support]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 163 Apple tasks

[running] 70 Apple tasks


System Launch Daemons:

[not loaded] 47 Apple tasks

[loaded] 158 Apple tasks

[running] 86 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-23) [Support]

[running] com.avg.Antivirus.gui.plist (2017-02-11) [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

[running] com.paragon-software.NTFS.fsnotify.agent.plist (2016-11-30) [Support]

[loaded] com.paragon-software.facebook.agent.plist (2016-11-30) [Support]

[running] com.wacom.pentablet.plist (2010-07-08) [Support]


Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist (2013-11-04) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]

[loaded] com.avg.Antivirus.crashpad.plist (2016-12-02) [Support]

[running] com.avg.Antivirus.infosd.plist (2016-12-02) [Support]

[running] com.avg.Antivirus.services.plist (2016-12-02) [Support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-12-06) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-25) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

[running] com.paragon-software.NTFS.fsnotify.daemon.plist (2016-08-29) [Support]

[loaded] com.paragon.NTFS.launch.plist (2016-08-29)

[loaded] com.skype.skypeinstaller.plist (2014-01-27) [Support]


User Launch Agents:

[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.C59F9CF9-11F7-4898-BA45-E02 DA072D8E3.plist (2016-09-23)


Internet Plug-ins:

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-23) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-24) [Support]

QuickTime Plugin: 7.7.3 (2016-12-20)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-24) Outdated! Update

Default Browser: 601 - SDK 10.11 (2016-09-23)

WacomNetscape: 1.1.0-6 (2010-07-08) [Support]

SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-15) [Support]

WacomSafari: 1.1.0-6 (2010-07-08) [Support]

Silverlight: 5.1.30317.0 - SDK 10.6 (2014-05-28) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2013-10-08) [Support]


3rd Party Preference Panes:

Flash Player (2016-04-15) [Support]

Paragon NTFS for Mac® (2016-11-30) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

3% mdworker(12)

2% mds_stores

1% kernel_task

1% fontd

1% mds


Top Processes by Memory:

1.12 GB Google Chrome Helper(7)

547 MB kernel_task

225 MB mdworker(12)

176 MB Google Chrome

82 MB WindowServer


Virtual Memory Information:

886 MB Available RAM

16 MB Free RAM

3.13 GB Used RAM

871 MB Cached files

0 B Swap Used


Diagnostics Information:

Feb 11, 2017, 02:14:28 PM Self test - passed

Feb 10, 2017, 11:53:48 PM ~/Library/Logs/DiagnosticReports/VLC_2017-02-10-235348_[redacted].crash

org.videolan.vlc - /Applications/VLC.app/Contents/MacOS/VLC

Feb 10, 2017, 06:55:34 PM /Library/Logs/DiagnosticReports/Photos_2017-02-10-185534_[redacted].hang

/Applications/Photos.app/Contents/MacOS/Photos

Feb 10, 2017, 03:15:20 AM ~/Library/Logs/DiagnosticReports/mdworker_2017-02-10-031520_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdworker

Feb 11, 2017 9:27 PM in response to S.U.

I ran SMART Utility and it indicated my HD is failing. This might be the source of the issue. Everything is stock but luckly I already have 16gb ram and a 500 gb SSD coming in next week.. long over due for an upgrade. I was hoping to solve this issue before installing the new parts but I think we know the solution now. Thank you, S.U


Edit: I feel much more confident with my Mac now from the tools you provided. Thanks again, S.U

Feb 12, 2017 9:55 AM in response to JYCK

You're very welcome!


Yes, the first thing I noticed was that the Mac looked all original and had the original Apple Drive. A new SSD and upgrading the RAM should make a huge difference. I suspect the failing hard drive is the cause of your problems.


There is one other tool that you have access to--the Apple Hardware Test. You can access it by holding down "D" as you boot up. It doesn't necessarily find everything, but it does check your hardware and generates an error code if it finds something wrong. That's always useful information when troubleshooting.


Happy computing!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro screen flashing images

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.