"could not sign in"

Question

"could not sign in"

i just got a new iphone and im trying to sign into my new apple id and it keeps just saying "could not sign in". help?

iPhone 5c

Posted on Feb 10, 2017 6:49 PM

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Answer 1

Best reply

Stuart423

Level 6

9,258 points

Feb 10, 2017 6:51 PM in response to Makeupbybb.xo

Make sure you're connected to wifi and that you are using the correct Apple ID and password.

Make sure that the caps lock is not on.

Go to https://appleid.apple.com and verify that your Apple ID and password actually work.

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Answer 2

Feb 10, 2017 7:42 PM in response to Stuart423

ive done all of that and it even shows on my apple account on the computer that im signed into the device but it keeps saying on the actual phone that it cant sign in. it wont go past the terms and conditions part after i press accept. it will act like its loading for a second and then say "could not sign in".

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Answer 3

Eric Root

Level 10

684,011 points

Feb 11, 2017 10:58 AM in response to Makeupbybb.xo

Long shot. Try a reset.

Reset Device

Reset – iPhone 7

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