I have a Macbook Air and very recently a spinning rainbow coloured circle has been appearing in my email box which stops the email working.Why is it there and can I stop it?
MacBook Air
That is the way your Mac tell you it is busy doing a lot of stuff, and you need to wait for it before it can continue to do things.
This can happen for many reasons, posting an Etrecheck report will help us identify the potential issues causing it.
That is the way your Mac tell you it is busy doing a lot of stuff, and you need to wait for it before it can continue to do things.
This can happen for many reasons, posting an Etrecheck report will help us identify the potential issues causing it.
EtreCheck version: 3.1.5 (343)
Report generated 2017-02-14 16:07:20
Download EtreCheck from https://etrecheck.com
Runtime 1:49
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 141
Video Information: ⓘ
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ⓘ
OS X Yosemite 10.10.5 (14F2109) - Time since boot: about 2 days
Disk Information: ⓘ
APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 120.47 GB (88.12 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/LaunchAgents/Shroomcourt.AppVemoral.plist
~/Library/LaunchAgents/Shroomcourt.btvlit.plist
~/Library/LaunchAgents/Shroomcourt.dolnwoad.plist
~/Library/LaunchAgents/Shroomcourt.uadpte.plist
~/Library/LaunchAgents/pronto.notification.plist
~/Library/LaunchAgents/pronto.update.plist
~/Library/Safari/Extensions/Shroomcourt.safariextz
7 adware files found. [Remove]
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 143 Apple tasks
[running] 64 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 136 Apple tasks
[running] 79 Apple tasks
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]
User Launch Agents: ⓘ
[loaded] Shroomcourt.AppVemoral.plist (2017-02-11) Adware! [Remove]
~/Library/Application Support/Shroomcourt/Shroomcourt.app/Contents/MacOS/AppIR
[running] Shroomcourt.btvlit.plist (2017-02-11) Adware! [Remove]
~/Library/Application Support/Shroomcourt/Shroomcourt.app/Contents/MacOS/AppIR
[loaded] Shroomcourt.dolnwoad.plist (2017-02-11) Adware! [Remove]
~/Library/Application Support/Shroomcourt/Shroomcourt.app/Contents/MacOS/AppIR
[loaded] Shroomcourt.uadpte.plist (2017-02-11) Adware! [Remove]
~/Library/Application Support/Shroomcourt/Shroomcourt.app/Contents/MacOS/AppIR
[running] pronto.notification.plist (2017-02-11) Adware! [Remove]
~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp
[loaded] pronto.update.plist (2017-02-11) Adware! [Remove]
~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp
User Login Items: ⓘ
iTunesHelper Application (2017-01-25)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ⓘ
Silverlight: 4.1.10329.0 (2014-09-20) [Support]
FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]
QuickTime Plugin: 7.7.3 (2016-12-28)
Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]
Default Browser: 600 - SDK 10.10 (2015-08-15)
Safari Extensions: ⓘ
Shroomcourt - Shroomcourt - http://www.shroomcourt.com/faq#shroomcourt (2017-02-11) Adware! [Remove]
3rd Party Preference Panes: ⓘ
Flash Player (2017-01-30) [Support]
Trusteer Endpoint Protection (2015-11-03) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
5% WindowServer
4% fontd
1% kernel_task
0% cloudpaird
Top Processes by Memory: ⓘ
444 MB kernel_task
324 MB com.apple.WebKit.WebContent(2)
78 MB Skype
74 MB Safari
57 MB mdworker(8)
Virtual Memory Information: ⓘ
2.09 GB Available RAM
844 MB Free RAM
1.91 GB Used RAM
1.27 GB Cached files
170 MB Swap Used
Diagnostics Information: ⓘ
Feb 13, 2017, 09:20:18 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-02-13-092018_[ redacted].cpu_resource.diag [Details]
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Feb 13, 2017, 09:08:45 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-02-13-090845_[ redacted].cpu_resource.diag [Details]
Feb 12, 2017, 01:14:07 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-02-12-131407_[ redacted].cpu_resource.diag [Details]
Feb 12, 2017, 09:57:33 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-02-12-095733_[ redacted].cpu_resource.diag [Details]
Feb 12, 2017, 09:37:10 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-02-12-093710_[ redacted].cpu_resource.diag [Details]
Feb 12, 2017, 09:31:13 AM Self test - passed
Wow I hope this is what you need.
Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Sorry Eric but you lost me at "Try" I must be extremely computer illiterate so if you have time could you send me step by step instructions without too much jargon - what a cheek , but I don't know what else to do.
1. Click on the link in my last post - the Ertrecheck - System Information.
2. When on the website, scroll down and click Download Etrecheck.
3. When the download completes, double click on it to open the application.
4. On the screen with Options, please open Options and check the bottom 2 boxes before running.
5. When the report has finished, click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply.
You have adware installed. Run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.
Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy.
Malwarebytes Anti-Malware for Mac 10.8 and later
What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?
You are welcome. Glad to help.
What version of OS X are you running?
How do I find out which OS X I am running?
Sorry Klaus - I have found it OS X Yosemite Version 10.10.5
Thank you Eric. I have run the Malware prog so hopefully all is now well. I must say that I set up a new email account and so far all is going fine.
Thanks for your help
a bright coloured tiny turning circle keeps coming up on my email window
