locked out of MacBook Air

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Level 1

14 points

locked out of MacBook Air

Hi

I have a friend who was the victim of the dark side of Apple's security measures. Someone gained access to her Apple ID, and locked her out of all devices. The person attempted ransoming her data. She refused to pay.

She lost everything on her iPhone and iPad. She has a MacBook Air, same scenario, locked out. Is there no way for her to get her data? No backup, sadly. No secondary user account.

Let this be a reminder to all reading this. Have your data backed up. And I always create a second admin account not tied to an apple id.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Feb 12, 2017 12:02 PM

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Answer 1

Top-ranking reply

Kappy

Level 10

361,777 points

Feb 12, 2017 3:42 PM in response to Lord Zero

If this is the Firmware Password and not FV encryption, then see

Forgotten Firmware Password

If you lost or forgot your firmware password - Apple Support.

If you forgot your firmware password, schedule an appointment with an Apple Retail Store or Apple Authorized Service Provider. If you plan to visit an Apple Retail Store then make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple

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Answer 2

Kappy

Level 10

361,777 points

Feb 12, 2017 12:19 PM in response to Lord Zero

Well, she could remove the disk from her MBA and install it in an external enclosure. Connect it to another Mac as just an external drive. She may then be able to copy her files to another storage device. Of course, the ease and cost of this would depend on what type of disk is in the MBA.

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Answer 3

Lord Zero Author

Level 1

14 points

Feb 14, 2017 4:29 PM in response to Kappy

Hm, okay.

She's going to be visiting me in 2-3 weeks, so I'll try all these things then. If it's okay, I'll leave this thread for now, and come back to it when I have the opportunity to try and help. Thank you for now!

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