I've purchased a new iphone 6 recently and have been experiencing problems with touch whenever I have bad cell reception! The phone works normally in outdoors or even indoors where reception and data speeds are good. But when I go to my room where cell reception is bad the screen behaves like 'ghost touch'; screen picks up touches on its own! Anyone has similar issue before or is there a solution?
Thanks!
iPhone 6, iOS 10.2.1
Hi there, Sanket.V.
It appears that your iPhone 6 has some issues when your cellular reception is low. Your phone responds to non-touches on its own and I'll be happy to help you with this.
Restart your iPhone, iPad, or iPod touch -- Once your phone returns to the Home screen, test the issue.
If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch -- Since your screen is responding inconsistently, follow the steps provided in this article.
Thanks for using Apple Support Communities and have a great day!
Thanks for getting back to us with that information, Sanket.V. We can understand your concern. We have a question and another process for you to use.
What happens with the screen if you turn off your cellular network?
How to back up your iPhone, iPad, and iPod touch -- Please be certain you have a fresh backup of your device to keep your personal information safe.
Restore your iPhone, iPad or iPod touch to factory settings -- This process will completely wipe the iPhone to allow a fresh copy of the iOS software to be installed. The first time through, select "Set up as a new iPhone". Feel free to sign into iTunes & App Store and iCloud. Sync some of your personal items to your iPhone again and test while you're experiencing low reception.
Let us know how that goes and take care!
I tried restarting or rebooting, wiping the screen off with a paper cloth so no moisture exists. Still I'm facing this issue. Also if I bring my phone to Apple Store for diagnosing they may not know if my screen has any issue as this ghost touch problem appears randomly, mostly when I have very low cell reception. Any help?
Okay, I did turning off my network by going into airplane mode just like you suggested and surprisingly the ghost touch just stopped. I tried turning off and on the screen after turning off network but ghost touches didn't appear. So I now wondered if turning It on can somehow reproduce the effect and to my expectations ghost touches did appear again as soon as I turned on my network. I tried this when I had low reception (just one and sometimes barely 2 points on network connection display on my screen).
I get it now. Whenever I am on low receptive area this happens. When I get best connectivity the phone has never shown problems with touches and even feels a bit snappy!
I'll try resetting the phone and then back up with my iCloud account and see if that works as you suggested or not.
Thanks Starr.C for the response!
I restored my iPhone through iTunes last night. The ghost touches didn't appear in the first few hours when I went to a low cellular reception area but it has now. The issue isn't persistent like it used to but it slowly picking up when I shift from airplane mode to cellular mode on. Any ideas on what to do next or will next iOS update solve it?
Ghost touch on low cell reception??
