Mobile data in roaming isn't working

Question

Level 1

21 points

Mobile data in roaming isn't working

Recently I changed from android to an iPhone and I've kept my SIM card and use the same carrier. In November I went to Paris with my android and used data with no problem. I'm in Italy right now, with my iPhone, and I can't use the data. Both the data and the roaming is turned on. I've tried my card on my sisters phone (she's here with me) and it worked fine. I've checked with my carrier and everything's fine with my card and data plan. I've reset network settings, taken out the card and putting it back in, the apn settings look fine and everything's updated. I don't know what else to do. Help please. Thank you.

Posted on Feb 15, 2017 10:45 AM

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Answer 1

Leanne_68

Community Specialist

Feb 16, 2017 7:40 AM in response to Seixa

Hi there, Seixa!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with your cellular data and roaming. Check out this article with steps to be able to Use cellular networks on your iPhone and iPad while you travel internationally . Specifically:

Get help with roaming

If you have these roaming issues while traveling internationally, learn what to do:

If you see No Service in the status bar of your iPhone, go to Settings > Cellular > Cellular Data Options and make sure that Data Roaming is on. Then contact your carrier to make sure that international roaming is turned on for your account.

If the date and time are wrong after you arrive, go to Settings > General > Date & Time and make sure that Set Automatically is turned on.

Turn on Airplane Mode for about 30 seconds. Then turn it off again and let your iPhone automatically select the best network.

If you still need help, try another carrier network that supports your data plan or a different SIM card. To select a network, follow these steps:

Go to Settings > Carrier and turn off Automatic. Wait until available networks appear. This can take up to two minutes.

Tap the carrier that you want.

Go back to the main Settings screen and wait for your iPhone or iPad to connect to the network.

Cheers!

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Answer 2

Feb 16, 2017 11:26 AM in response to Seixa

If you're so sure the issue is the phone itself, go to https://locate.apple.com/country and visit a local Apple Retail Store or Apple Authorized Service Provider so they can repair the hardware issue you think you are having.

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Answer 3

Jul 15, 2017 6:24 PM in response to Seixa

Hello. I am having exactly the same problem. Did you manage to fix it?

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Answer 4

Seixa Author

Level 1

21 points

Feb 16, 2017 11:05 AM in response to Leanne_68

Thank you for your reply. However, I have done all these things. I don't have a problem with voice roaming. I call my mom at home just fine. It's only the data. I've tried all available carrier networks and none of them let's me use data. I've tried my sister's card (her data works fine) on my iphone and it doesn't work either. It's definetely the phone's problem.

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Answer 5

Jul 15, 2017 6:23 PM in response to TruthSayer2016

Hello. I am having exactly the same problem. Did you manage to fix it?

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