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User profile for user: chamathpali
chamathpali Author
User level: Level 1
8 points

iPhone 5s Suddenly "unable to activate Touch ID"

Hi all,

I have been using my iPhone 5s so well and it worked perfectly for like yesterday. I went on a trip and the battery drained. so After 4 days i turned on the the iPhone, Then it booted up and the following message came "Unable to activate Touch ID on this iPhone" . All the fingerprints are removed in the settings as well and it just fails when i try to enable touch id from settings.


please give me a solution to this. any one faced this?


Thanks 🙂

User uploaded file

iPhone 5s, iOS 10.2.1, 64GB Gold

Posted on Feb 15, 2017 6:38 PM

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User profile for user: Briansyddall
Briansyddall
User level: Level 7
25,527 points

Posted on Jul 2, 2017 7:10 AM

Hi

Go to Support.apple.com They will test your touch I'd over your wifi

You may need to return iPhone for repair.

If you have another phone use SIMCARD in that one

Mine took 4 days for repair.

Cheers

Brian

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iPhone 5s Suddenly "unable to activate Touch ID"

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