Did you forget the passcode? If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Or did you forget your Apple ID and/or password?
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
Otherwise you will likely get an answer when you talk directly to Apple. At 10 AM MST on 2/16..... Which was 2 days ago......