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macOS Sequoia is now available
I'm having trouble when I send a photo in mail. When I select the size option, it offers me the same for all small, medium and large. Original works fine.
Example. Original photo 2.2MB. Small 28kb, medium 28kb, large 28kb.
I'm still using el Capitan.
Would love to get this fixed pronto, it's driving me a little crazy!!!!!
iMac (21.5-inch Mid 2011), iOS 10.2.1
From where are you getting the photo to include in the email? Is it in an iPhoto or Photos library? If that's the case do the following test:
1 - export the original file to the Desktop.
2 - add the file to the email from the Desktop and set the various sizes.
Do you get the same results?
From where are you getting the photo to include in the email? Is it in an iPhoto or Photos library? If that's the case do the following test:
1 - export the original file to the Desktop.
2 - add the file to the email from the Desktop and set the various sizes.
Do you get the same results?
~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
2 adware files found. [Remove]
[loaded] com.bittorrent.uTorrent.plist (2016-10-02) Adware!
[Remove]
You've got adware installed. You can rerun Etrecheck and click on the Remove link shown above. Or a simple, quick and safe way to remove adware and malware is to download and use Malwarebytes Anti-Malware for Macs. It's was developed by one of the most respected and top contributors in these forums and recommended by nearly all of the top contributors here.
If you would prefer to do it manually follow these instructions from theSafeMac.com site (author of Malwarebytes): Adware Removal Guide
[loaded] com.avast.init.plist (2017-02-16) [Support]
[loaded] com.avast.secureline.init.plist (2016-11-01) [Support]
[loaded] com.avast.secureline.uninstall.plist (2016-11-01) [Support]
[loaded] com.avast.secureline.update.plist (2016-11-01) [Support]
[loaded] com.avast.uninstall.plist (2017-02-16) [Support]
[loaded] com.avast.update.plist (2017-02-16) [Support]
Uninstall the Avast anti virus software according to the developer's instructions. it's a total waste of money and computer resources. There are no known viruses for Macs.
How to uninstall avast for Mac - Avast Forum
Hi BDAqua & Old Toad, I'm back 🙂
Yes, I re-ran etrecheck and all adware had been removed. Though nothing changed in the size of the attachments.
I gave up, backed up, and downloaded Sierra. I am happy to report I can send 4 different sized attachments in email once again (pop the party poppers) so it seems the upgrade has solved my problem.
Thanks for giving me your time and knowledge, I really appreciated someone trying to help me with my glitch
🙂
EtreCheck version: 3.1.5 (343)
Report generated 2017-02-19 20:57:54
Download EtreCheck from https://etrecheck.com
Runtime 5:12
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
Size option in mail (S, M, L) are all the same size - 28kb
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1217) - Time since boot: about 10 hours
Disk Information: ⓘ
ST31000528AS disk0 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (182.22 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information: ⓘ
Apple Computer, Inc. IR Receiver
Apple Card Reader
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ⓘ
Other World Computing On-The-GO FW800/USB3 800mbit - 800mbit max
EFI (disk2s1) <not mounted> : 210 MB
RAW Photos (disk2s2) /Volumes/RAW Photos : 999.86 GB (627.30 GB free)
Other World Computing On-The-GO FW800/USB3 800mbit - 800mbit max
EFI (disk3s1) <not mounted> : 210 MB
Capture One Photo Library (disk3s2) /Volumes/Capture One Photo Library : 999.86 GB (733.75 GB free)
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Configuration files: ⓘ
/etc/sudoers, File size 5340 but expected 2299
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
2 adware files found. [Remove]
Kernel Extensions: ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.FileShield (3.0.0 - SDK 10.9 - 2017-02-15) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2017-02-15) [Support]
System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 156 Apple tasks
[running] 45 Apple tasks
[killed] 29 Apple tasks
29 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 157 Apple tasks
[running] 63 Apple tasks
[killed] 23 Apple tasks
23 processes killed due to insufficient RAM
Launch Agents: ⓘ
[running] com.avast.secureline.update-agent.plist (2016-11-01) [Support]
[loaded] com.avast.secureline.userinit.plist (2016-11-01) [Support]
[running] com.avast.update-agent.plist (2017-02-16) [Support]
[loaded] com.avast.userinit.plist (2017-02-16) [Support]
[loaded] com.divx.dms.agent.plist (2014-04-18) [Support]
[loaded] com.divx.update.agent.plist (2014-04-18) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-10-29) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2017-01-31) [Support]
[loaded] com.apple.aelwriter.plist (2012-07-27)
[loaded] com.avast.init.plist (2017-02-16) [Support]
[loaded] com.avast.secureline.init.plist (2016-11-01) [Support]
[loaded] com.avast.secureline.uninstall.plist (2016-11-01) [Support]
[loaded] com.avast.secureline.update.plist (2016-11-01) [Support]
[loaded] com.avast.uninstall.plist (2017-02-16) [Support]
[loaded] com.avast.update.plist (2017-02-16) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-09-23) [Support]
[running] com.plex.plexconnect.bash.plist (2016-11-10) [Support]
User Launch Agents: ⓘ
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2012-07-25) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
[loaded] com.avast.home.userinit.plist (2017-02-16) [Support]
[loaded] com.avast.secureline.home.userinit.plist (2016-11-01) [Support]
[loaded] com.bittorrent.uTorrent.plist (2016-10-02) Adware! [Remove]
/usr/bin/open
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-11-09) [Support]
[loaded] com.pia.pia_manager.plist (2016-03-26) [Support]
[failed] com.plexapp.helper.plist (2016-09-10) [Support] - /Applications/Plex.app/Contents/Resources/Plex/tools/osx/PlexHelper: Executable not found!
[failed] com.spigot.ApplicationManager.plist (2016-01-15) Adware! [Remove]
[loaded] com.valvesoftware.steamclean.plist (2016-12-26) [Support]
User Login Items: ⓘ
iTunesHelper Application Hidden (2017-01-18)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
GetBackupAgent Application
(~/Library/Application Support/BeLight Software/Get Backup 2/GetBackupAgent.app)
Mac Game Store Helper Application
(~/Library/Application Support/MacGameStore.com/Helper/Mac Game Store Helper.app)
Internet Plug-ins: ⓘ
JavaAppletPlugin: Java 8 Update 111 build 14 (2016-10-29) Check version
FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]
QuickTime Plugin: 7.7.3 (2017-01-18)
AdobePDFViewerNPAPI: 11.0.06 - SDK 10.6 (2013-12-21) [Support]
AdobePDFViewer: 11.0.06 - SDK 10.6 (2013-12-21) [Support]
DivX Web Player: 3.1.1.9 - SDK 10.6 (2014-04-18) [Support]
Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]
CitrixICAClientPlugIn: 11.2.0 (2010-08-24) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-30)
OVSHelper: 1.1 (2014-04-18) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-07-28)
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
Safari Extensions: ⓘ
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-02-08)
Avast Online Security - AVAST Software - http://www.avast.com (2017-02-09)
3rd Party Preference Panes: ⓘ
Flash Player (2017-01-31) [Support]
Java (2016-10-29) [Support]
Perian (2011-07-24) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 817.12 GB
Destinations:
Time Machine [Local]
Total size: 999.86 GB
Total number of backups: 1
Oldest backup: 28/03/2016, 6:19 AM
Last backup: 28/03/2016, 6:19 AM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 817.12 GB X 3)
Top Processes by CPU: ⓘ
2% launchd
2% WindowServer
2% ps
1% kernel_task
0% fontd
Top Processes by Memory: ⓘ
497 MB kernel_task
487 MB com.apple.WebKit.WebContent(8)
201 MB mdworker(9)
111 MB Mail
98 MB Safari
Virtual Memory Information: ⓘ
1.31 GB Available RAM
86 MB Free RAM
2.69 GB Used RAM
1.23 GB Cached files
53 MB Swap Used
Diagnostics Information: ⓘ
Feb 19, 2017, 10:00:46 AM Self test - passed
Feb 17, 2017, 03:52:45 PM /Library/Logs/DiagnosticReports/Skype_2017-02-17-155245_[redacted].hang
/Applications/Skype.app/Contents/MacOS/Skype
To find out if it's system wide or user specific, try this...
Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Does it work in the new account
Hi Old Toad, thanks for your reply. I don't use iPhoto or Photo library. I import to a folder on my desktop and attach from there, have done this for more than 3yrs now. This use to work fine, but doesn't now.... sigh....
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Hi Old Toad,
just want to say, thanks for helping me. Alas, this hasn't worked either. I've uninstalled Avast, I've gotten rid of the adware.... should I give up and upgrade to Siera? I won't be near a computer for 2wks now, sorry in advance for lack of contact 🙂 I'll be back in 2wks to annoy you again 😉
Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try from there. Same results?
Hi BDAqua, thanks for your speedy reply. I did what you asked and it changed, but barely. S-28kb, M-69kb, L-69kb. Original - 2.2MB. So overall, I would say the new account didn't work either 😟
Booted in safe mode, have same results.
Remove all that Adware, restart b& do another etrecheck report.
Note, didn't see OT's post when I replied.
Hi BDAqua, thanks for your reply. I have done what you suggested, but to no avail 😐.... sigh......
So, another etrecheck report shows all that stuff gone?
Answer BDAqua's last question first.
Same image size for small, medium & large in mail, it's tiny!
