I've changed my apple password but cannot get into iCloud emails. Most gmails are blocked

All my Apple products-- same issue: iphone 10.2.1, iMac 2011, MacBookPro (?)

Cannot access iCloud. Had to change Apple ID ftoday... trying to access my gmails. I got most emails on the MacBookPro..no iClouds on the iMac...alll the mail on the iphone. Now iCould is inoperative completely.

Posted on Feb 17, 2017 7:33 PM

Reply
11 replies

Mar 4, 2017 12:17 PM in response to Canada Mike

Try booting into the Safe Mode to see if you can sign out.


Safe Mode - About El Capitan also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 5, 2017 10:47 AM in response to Community User

Unknown Files: ⓘ

/Library/LaunchDaemons/com.binarynights.ForkLiftHelper.plist

/Library/PrivilegedHelperTools/com.binarynights.ForkLiftHelper

One unknown file found. [Check files]


Click [Check files].


Try removing all Mail plugin and the Mail helper programs.


Most posters recommend not using cleaning programs. They can destroy normal computer operations. Also remove the com.maintain software.


CleanMyMac3 Uninstall


Check for associated parts and pieces using these programs.


EasyFind – Spotlight Replacement


Find Any File


Cocktail Uninstall See FAQ

Mar 4, 2017 9:40 AM in response to LBlakeelahi

I went to that link, but when I try to log out of my iCloud on my computer, it wants my password. I enter it and then it says ACTION CANNOT BE COMPLETED. TRY AGAIN. The very same password gets me into my iCloud account online, so I know it's correct. Also, note that it does not reject the password - I don't get a wrong password message. I'm running Sierra 10.12.3 on an Intel Mac.

Mar 4, 2017 2:40 PM in response to Eric Root

Sure:


EtreCheck version: 3.1.5 (343)

Report generated 2017-03-04 14:57:25

Download EtreCheck from https://etrecheck.com

Runtime 1:40

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Can’t log ntoicloud mail from computer


Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.2 GHz Intel Core i5 (i5-3470) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ⓘ

NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

iMac 2560 x 1440


System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour


Disk Information: ⓘ

APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)

[Show SMART report]

EFI (disk1s1) <not mounted> : 210 MB

Boot OS X (disk1s3) <not mounted> : 650 MB

Gilbert MX (disk1s4) /Volumes/Gilbert MX : 1.61 TB (1.59 TB free)

Macintosh HD (disk2) / [Startup]: 1.50 TB (25.17 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 1.39 TB Online


APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / [Startup]: 1.50 TB (25.17 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 1.39 TB Online


USB Information: ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital Elements 10B8

HGST Touro Mobile 3.0


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Unknown Files: ⓘ

/Library/LaunchDaemons/com.binarynights.ForkLiftHelper.plist

/Library/PrivilegedHelperTools/com.binarynights.ForkLiftHelper

One unknown file found. [Check files]


Kernel Extensions: ⓘ

/Applications/Rowmote Helper.app

[not loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.0 - SDK 10.8 - 2015-08-27) [Support]


/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2015-08-27) [Support]


/Applications/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2015-08-27) [Support]


/Applications/Wireless Auto Import.app

[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.01242 - SDK 10.6 - 2015-12-14) [Support]


/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2016-12-01) [Support]


/Library/Extensions

[loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.07310 - SDK 10.7 - 2017-02-18) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0 - 2013-02-08) [Support]


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 181 Apple tasks

[running] 92 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 168 Apple tasks

[running] 102 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-01-30) [Support]

[running] com.epson.eventmanager.agent.plist (2015-08-03) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]

[not loaded] com.maintain.LogOut.plist (2016-12-10)

[not loaded] com.maintain.PurgeInactiveMemory.plist (2017-01-13)

[not loaded] com.maintain.Restart.plist (2016-12-10)

[not loaded] com.maintain.ShutDown.plist (2016-12-10)

[not loaded] com.maintain.Sleep.plist (2016-12-10)

[running] com.maintain.SystemEvents.plist (2017-01-13)

[loaded] com.oracle.java.Java-Updater.plist (2017-02-11) [Support]

[running] com.sony.SonyAutoLauncher.agent.plist (2015-08-27) [Support]

[running] com.sony.WirelessAutoImportLauncher.agent.plist (2014-12-14) [Support]


Launch Daemons: ⓘ

[running] com.adobe.agsservice.plist (2017-01-27) [Support]

[loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]

[loaded] com.anchorfree.ajaxserver.plist (2016-02-19) [Support]

[loaded] com.barebones.authd.plist (2013-02-23) [Support]

[loaded] com.binarynights.ForkLiftHelper.plist (2017-03-03) [Support]

[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-11-22) [Support]

[not loaded] com.maintain.CocktailScheduler.plist (2016-10-21)

[loaded] com.microsoft.autoupdate.helper.plist (2017-01-13) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-05-09) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-09-11) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-12) [Support]

[loaded] com.regularrateandrhythm.rowmotehelperaide.plist (2013-03-24) [Support]

[not loaded] net.juniper.UninstallPulse.plist (2016-02-13) [Support]


User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2017-01-30) [Support]

[loaded] com.littleknownsoftware.MailPluginTool-Startup.plist (2015-11-22) [Support]

[loaded] com.littleknownsoftware.MailPluginTool-Watcher.plist (2017-03-04) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2017-03-02)

[failed] com.maintain.ShowUserLibraryDirectory.plist (2016-12-10)


User Login Items: ⓘ

iTunesHelper Application Hidden (2017-01-27)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

PopClip Application Hidden

(/Applications/PopClip.app)

Find My Mouse Application Hidden

(/Applications/Find My Mouse.app)

Reminders Application Hidden

(/Applications/Reminders.app)

Dropbox Application Hidden

(/Applications/Dropbox.app)

Google Drive Application

(/Applications/Google Drive.app)

CopyClip Application Hidden

(/Applications/CopyClip.app)

Solar Service Application

(~/Library/Application Support/Logitech/SolarService/Solar Service.app)

MailTagsHelper Application

(~/Library/Application Support/Indev/MailTagsHelper.app)

TextExpander Application Hidden

(/Applications/TextExpander.app)

MailButler Application

(/Applications/MailButler.app)

EvernoteHelper Application (2016-11-22)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Evernote Application

(/Applications/Evernote.app)

Hotspot Shield Application

(/Applications/Hotspot Shield.app)

Google Photos Backup Application

(/Applications/Google Photos Backup.app)

CleanMyMac 3 Menu Application (2017-03-02)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

CleanMyMac 3 Menu Application (2017-03-02)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)


Internet Plug-ins: ⓘ

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-02-11) Check version

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

RogersOneNumber_68286: 1.0.68286 - SDK 10.5 (2015-08-27) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2017-01-30) [Support]

FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]

AdobePDFViewerNPAPI: 11.0.19 - SDK 10.6 (2017-02-11) [Support]

DivX Web Player: 3.5.5.3 - SDK 10.10 (2016-03-10) [Support]

QuickTime Plugin: 7.7.3 (2017-01-13)

Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]

CitrixICAClientPlugIn: 11.4.3 - SDK 10.0 (2015-08-26) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

AdobePDFViewer: 11.0.19 - SDK 10.6 (2017-01-30) [Support]

SharePointBrowserPlugin: 14.7.1 - SDK 10.6 (2017-01-15) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-18) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2015-08-26) [Support]


User internet Plug-ins: ⓘ

WebEx64: 1.0 - SDK 10.5 (2015-04-08) [Support]

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

ConduitNPAPIPlugin: 1.0 - SDK 10.6 (2015-11-07) [Support]

Google Earth Web Plug-in: 7.0 (2015-04-08) [Support]


Safari Extensions: ⓘ

1Password - AgileBits - https://agilebits.com/onepassword (2014-07-07)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2014-08-13)


3rd Party Preference Panes: ⓘ

A Better Finder Preferences (2012-09-09) [Support]

Akamai NetSession Preferences (2015-08-27) [Support]

Flash Player (2017-01-30) [Support]

Growl (2015-08-27) [Support]

Java (2017-02-11) [Support]

MouseLocator (2015-04-08) [Support]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.50 TB Disk used: 1.47 TB

Destinations:

Time Machine [Local]

Total size: 3.00 TB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 3.00 TB < (Disk used 1.47 TB X 3)


Top Processes by CPU: ⓘ

255% Mail

56% firefox

19% ForkLift

13% dprivacyd

7% kernel_task


Top Processes by Memory: ⓘ

1.18 GB kernel_task

1.07 GB firefox

918 MB mdworker(17)

541 MB com.apple.WebKit.WebContent(6)

377 MB Mail


Virtual Memory Information: ⓘ

4.05 GB Available RAM

23 MB Free RAM

11.95 GB Used RAM

4.03 GB Cached files

0 B Swap Used


Diagnostics Information: ⓘ

Mar 4, 2017, 02:35:24 PM Self test - passed

Mar 4, 2017, 11:33:47 AM ~/Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_201 7-03-04-113347_[redacted].crash

/System/Library/PreferencePanes/iCloudPref.prefPane/Contents/XPCServices/com.ap ple.preferences.icloud.remoteservice.xpc/Contents/MacOS/com.apple.preferences.ic loud.remoteservice

Mar 2, 2017, 01:02:37 PM /Library/Logs/DiagnosticReports/AdobeGCClient_2017-03-02-130237_[redacted].cras h

/Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient

Mar 2, 2017, 12:00:20 PM /Library/Logs/DiagnosticReports/firefox_2017-03-02-120020_[redacted].cpu_resour ce.diag [Details]

/Applications/Firefox.app/Contents/MacOS/firefox


Files deleted by EtreCheck: ⓘ

Mar 4, 2017, 02:47:39 PM - ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist

Mar 4, 2017, 02:47:39 PM - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

Mar 4, 2017, 02:47:39 PM - ~/Library/LaunchAgents/com.updater.mcy.plist

Mar 4, 2017, 02:47:39 PM - ~/Library/LaunchAgents/com.updater.watch.mcy.plist

Mar 4, 2017, 02:47:40 PM - ~/Library/Safari/Extensions/gophoto-it.safariextz

Mar 4, 2017, 02:49:05 PM - ~/Library/LaunchAgents/com.appbox.AppBox.plist

Mar 6, 2017 12:57 PM in response to Eric Root

That did it!! I'm not sure which the culprit is but I deleted everything with com.maintain.nnn, MailButler, Mail Acton and Mailtags. Interestingly, I was suspicious of Mail Butler and uninstalled it using CleanMyMac, but Easyfind (which I love,) found more bits.


I am going to reinstall Mailtags and Mail ActOn as I use them a lot, so we'll see if problems arise again. I was also, btw, unable to quit Mail, and now can.


Thanks very much, Eric. I appreciate the time you took.


Michael

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I've changed my apple password but cannot get into iCloud emails. Most gmails are blocked

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