Why is BBC iPLayer blocked on my iMac (and not on my iPad)?

Question

Level 1

8 points

Why is BBC iPLayer blocked on my iMac (and not on my iPad)?

I watch BBC on iPLayer on my MacBook , operating on 10.12.3. I am using Safari as browser, but the same applies when I tried Chrome and Firefox. This used to be no problem. Now when I log into iPLayer, instead of pictures on the website I get blue question marks for each programme. No problem on my iPad and no problem receiving ITV hub and More 4. It seems there is some firewall or something specific to iPlayer. Any suggestions?

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Feb 18, 2017 3:40 AM

Reply

Answer 1

maxwellbull Author

Level 1

8 points

Feb 19, 2017 12:32 PM in response to Drew Reece

Here you Drew. This is the screen I get. If I click on any particular programme, I just get a black screen. I'm actually in Spain using VPN. The VPN works for other UK based streaming channels, and it works on my iPad. The block seems to be very specifically for the BBC iPlayer. Thanks Peter

Reply

Answer 2

Drew Reece

Level 6

10,694 points

Feb 19, 2017 2:21 PM in response to maxwellbull

Those are just broken image links.

For whatever reason the images are not loading for you. It could be the VPN is too slow or failing to load the files. The site loads for me so I suspect your connection is failing to gather the assets in sufficient time. The desktop site probably loads different resources compared to the iOS versions or uses different content delivery networks.

I would reboot & double check that the VPN is actually in use (ipchicken.com will tell you there external IP).

Also confirm the order of network preferences in System Preferences > Network. The VPN should be at the top (unlock the Preferences and use the gear to 'set service order' to edit that order).

Then I'd consider emptying Safari's cache (Safari Menu). I see you have the develop menu active. You should check nothing is disabled there that shouldn't be active (like caches or images). You can also clear the cache in that menu.

You have a TV licence right?

Have you tried watching any videos? I suspect you will just see poor quality video if the connection is slow.

Reply

Answer 3

maxwellbull Author

Level 1

8 points

Feb 19, 2017 2:27 PM in response to Drew Reece

Thanks again Drew. There are several issues that I need to address. Yes I have tried watching videos on the iPlayer and none of them connect. I am looking at the network connection box. I seem to have 19 connections to the VPN, and I wondered if it might be a good idea to get rid of them I am not sure how to set about this as the - sign at the bottom is greyed out for all of them and I am not sure hoe to unlock the padlocks? I attacher a screen shot of what that window looks like.

Thanks again

Peter

Reply

Answer 4

Drew Reece

Level 6

10,694 points

Feb 26, 2017 10:52 AM in response to maxwellbull

maxwellbull wrote:

I really don't understand Safari extensions but the only app there is Google Drive. I'm reluctant to remove that from there as I have a lot of important information on Google Dive and I don't know what happens if I remove an Extension?

Look at the report…

Safari Extensions: ⓘ

AdBlock - Michael Gundlach - http://safariadblock.com (2013-02-08)

You have an adblocker extension installed - nothing to do with Google Drive. Extensions are pieces of javascript that alter how pages load in Safari. That seems highly possible that your issue could be connected.

Please open Safari's Preferences & disable them under the Extensions tab and retest the page in Safari. You can turn them back on just as quickly, ensure the extension is up to date in the Preferences.

maxwellbull wrote:

I'm afraid I don't understand your instructions in 'Go to Folder', I'm not clear what I type in after LaunchAgents/

In Finder you open the Go Menu and choose 'Go to Folder…'. In that dialog enter '~/Library/LaunchAgents/' (without the quotes). Click the Go button to open that location. Then you can remove the 2 failing launch agent that I mentioned earlier.

com.adobe.ARM…plist

com.apple.SafariBookmarksSyncer.plist

maxwellbull wrote:

This brings me back to the question posed earlier in this conversation: is this something to do with the Sierra OS, and maybe I should try and revert to the previous OS (?Capitan). Thanks again for everybody's advice.

That's your call. If you think it will help & have a backup from 10.11 you could do that. Reverting OS's is not made easy by Apple & some updates make reverting impossible because the databases to certain apps are upgraded & made incompatible with the app version on older OS's (Photos, iTunes, iMovie, Contacts all use 'db based storage' that may not work on an older OS). That process may be more involved than you think.

You have narrowed it down to being a problem in Safari, if it is not the extension then it may be the plugins. You can also reset Safari to see if that alters anything, check the Safari menu for that.

Reply

Answer 5

Drew Reece

Level 6

10,694 points

Feb 23, 2017 11:34 AM in response to maxwellbull

My suspicion was the site was failing due to the VPN network settings - have you removed those 19 or so VNP interfaces? If you are not using them they can be deleted, I don't know why it wasn't an option for you. Please explain what service and/ or app you use to setup the VPN.

You could try another VNP provider or it may make sense to boot into recovery mode & use Safari (via at the 'get help online' part of recovery mode). Load the BBC & see if the images work. You won't be using the VPN or any of the potentially broken network interfaces.

About macOS Recovery - Apple Support

It won't fix anything but it is a data point that indicates that your OS may be the reason for it (or not if it also fails).

Reply

Answer 6

Drew Reece

Level 6

10,694 points

Feb 25, 2017 2:44 AM in response to maxwellbull

I'd start by removing all of those network interfaces, did you manage to change those? Enable your VPN & the interface should have a green indicator - just delete the others, they may be leftover from older settings.

Some other things to rule out different parts of the OS…

Safe mode…

Use safe mode to isolate issues with your Mac - Apple Support

That disables third party add ons & some Apple extensions too. Test as much as possible but be aware that safe mode is quite limited, so some features may not work at all, just reboot to return to normal, the next boot is often slower, so don't be concerned by a progress bar etc. The VPN (or even networking) might not work in that mode.

Try another user account…

Create one in System Preferences > Users & groups. Login as that user & see if it loads correctly. If it does then you know your user account may be the problem.

Disable login items…

Similar to safe mode you can disable 'user login items' in your account. Logout, enter your password to login but hold shift as you press the login button. Keep it held until the Desktop is active. If that works you know a login item is probably the cause of the issue.

Post the results of those tests then if you have no real leads consider posting an etrecheck report - it will show what is installed, it may give us something to go on, I suspect you have a config issue that may not show on an etrecheck report.

http://etresoft.com/etrecheck

Reply

Answer 7

maxwellbull Author

Level 1

8 points

Feb 25, 2017 6:42 AM in response to Drew Reece

Well, here we go. First of all the iPlayer website loaded properly when I created another admin and logged in as the new admin. programmes downloaded as in recovery mode, but did nor try to connect as I had problems logging on to my VPN in new admin (but could probably do if needed). I would hope the problem can be solved without having to resort to new admin login as it felt like operating on a new computer with a lot of unfamiliar features and odd idiosyncrasies (e.g. bottom app bar is there permanently rather than only when you move cursor to bottom of screen)

I Meant to mention it earlier, but I managed to remove the extra network interfaces a few days ago. The green button shows on the WiFi logo and this does not change when I connect with VPN.

I disabled all login items when in safe mode but this made no difference to the problem. After only replacing my VPN and google drive login, the internet connection did not work until it seemed to resolve spontaneously while I was in assist mode in system preferences

Finally I ran etresoft check and post result below, I hope. The only action I have taken is to remove adblock as advised. I didn't understand the other red lighted info.

Thanks again for your input;

EtreCheck version: 3.1.5 (343)

Report generated 2017-02-25 15:21:36

Download EtreCheck from https://etrecheck.com

Runtime 1:38

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Other problem

Description:

broken network connections

Hardware Information: ⓘ

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 12

Video Information: ⓘ

Intel Iris Pro

Color LCD 2880 x 1800

System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 249.77 GB (95.30 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

HP Deskjet 3070 B611 series

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ

~/Library/Safari/Extensions/Omnibar-2.safariextz

One adware file found. [Remove]

Kernel Extensions: ⓘ

/Applications/Toast 8 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.3 - 2014-11-07) [Support]

[not loaded] com.roxio.TDIXController (1.6 - 2014-11-07) [Support]

~/Downloads/VPN Tracker 8.app

[not loaded] com.equinux.VPNTracker8 (8.0.0 - SDK 10.10 - 2014-11-17) [Support]

~/Downloads/WatchUKTVAbroad-1.app

[not loaded] net.tunnelblick.tap (20111101 (Tunnelblick build 3114.3185) Unsigned - 2014-11-06) [Support]

[not loaded] net.tunnelblick.tun (20111101 (Tunnelblick build 3114.3185) Unsigned - 2014-11-06) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 178 Apple tasks

[running] 94 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 38 Apple tasks

[loaded] 170 Apple tasks

[running] 104 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-02-08) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-02-16) [Support]

[running] com.teamviewer.teamviewer.plist (2040-09-23) [Support]

[running] com.teamviewer.teamviewer_desktop.plist (2040-09-23) [Support]

[running] com.trusteer.rapport.rapportd.plist (2017-02-09) [Support]

[loaded] de.devolo.networkservice.notify.plist (2017-02-08) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-02-08) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-02-08) [Support]

[loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]

[failed] com.expressvpn.tap.plist (2017-01-13)

[failed] com.expressvpn.tun.plist (2017-01-13)

[loaded] com.google.keystone.daemon.plist (2017-02-08) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2017-02-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[loaded] com.privax.hmaprovpn.helper.plist (2017-02-16) [Support]

[loaded] com.purevpn.macapp.HelperTool.plist (2017-02-17) [Support]

[loaded] com.teamviewer.Helper.plist (2017-02-03) [Support]

[running] com.teamviewer.teamviewer_service.plist (2040-09-23) [Support]

[running] com.trusteer.rooks.rooksd.plist (2017-01-31) [Support]

[running] de.devolo.networkservice.plist (2017-02-08) [Support]

User Launch Agents: ⓘ

[not loaded] .dat00d7.000 (hidden) (2017-01-13)

[failed] com.adobe.ARM.[...].plist (2014-01-06) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[loaded] com.apple.SafariBookmarksSyncer.plist (2011-01-14) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[loaded] com.cisco.videoguard7.plist (2016-12-11)

[loaded] com.cisco.videoguard7.uninstall.plist (2017-02-20)

[running] com.cisco.videoguardmonitor.plist (2017-02-20)

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2017-02-12)

[running] com.spotify.webhelper.plist (2017-02-25) [Support]

User Login Items: ⓘ

Google Drive Folder

(~/Google Drive)

ExpressVPN Application

(/Applications/ExpressVPN.app)

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2016-04-06) [Support]

Flip4Mac WMV Plugin: 2.2.1.11 (2014-11-07) [Support]

AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-02-10) [Support]

FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-16) [Support]

DivXBrowserPlugin: 1.3 (2014-11-07) [Support]

Silverlight: 5.1.30514.0 - SDK 10.6 (2015-04-03) [Support]

QuickTime Plugin: 7.7.3 (2017-02-09)

Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-16) [Support]

iPhotoPhotocast: 6.0 (2014-11-07)

NP_2020Player_IKEA: Unknown (2014-11-07)

AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-02-10) [Support]

PepperFlashPlayer: 24.0.0.221 - SDK 10.9 (2017-02-15) [Support]

SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-19) [Support]

Scorch: 5.1.5 (2014-11-07) [Support]

ContentUploaderPlugin: 1.0 (2014-11-07) [Support]

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-02-16) Check version

User internet Plug-ins: ⓘ

RealPlayer Plugin: Unknown

Google Earth Web Plug-in: Unknown (2013-11-26)

Safari Extensions: ⓘ

AdBlock - Michael Gundlach - http://safariadblock.com (2013-02-08)

Omnibar - InstallMac - http://www.installmac.com/faq#omnibar (2014-11-17) Adware! [Remove]

3rd Party Preference Panes: ⓘ

DivX (2014-11-07) [Support]

Flash Player (2017-01-30) [Support]

Flip4Mac WMV (2014-11-07) [Support]

Java (2017-02-16) [Support]

Trusteer Endpoint Protection (2017-02-09) [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.77 GB Disk used: 154.47 GB

Destinations:

G-DRIVE mobile USB [Local]

Total size: 999.86 GB

Total number of backups: 33

Oldest backup: 10/11/2014, 18:26

Last backup: 04/09/2016, 13:17

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.77 GB X 3)

Top Processes by CPU: ⓘ

7% WindowServer

3% com.apple.geod(2)

2% kernel_task

2% fontd

1% trustd(4)

Top Processes by Memory: ⓘ

1.54 GB com.apple.WebKit.WebContent(14)

988 MB kernel_task

426 MB mdworker(14)

426 MB MTLCompilerService(13)

311 MB Mail

Virtual Memory Information: ⓘ

10.74 GB Available RAM

6.71 GB Free RAM

5.26 GB Used RAM

4.03 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

Sep 23, 2040, 11:06:27 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230627_[reda cted].crash

/Users/[redacted]/Library/Cisco/*/VideoGuardMonitor.bundle/Contents/MacOS/Cisco VideoGuardMonitor

Sep 23, 2040, 11:06:17 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230617_[reda cted].crash

Sep 23, 2040, 11:06:07 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230607_[reda cted].crash

Sep 23, 2040, 11:05:57 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230557_[reda cted].crash

Sep 23, 2040, 11:05:47 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230547_[reda cted].crash

Sep 23, 2040, 11:05:37 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230537_[reda cted].crash

Sep 23, 2040, 11:05:27 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230527_[reda cted].crash

Sep 23, 2040, 11:05:17 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230517_[reda cted].crash

Sep 23, 2040, 11:05:07 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230507_[reda cted].crash

Sep 23, 2040, 11:04:57 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230457_[reda cted].crash

Sep 23, 2040, 11:04:47 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230447_[reda cted].crash

Sep 23, 2040, 11:04:37 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230437_[reda cted].crash

Sep 23, 2040, 11:04:27 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230427_[reda cted].crash

Sep 23, 2040, 11:04:17 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230417_[reda cted].crash

Sep 23, 2040, 11:04:07 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230407_[reda cted].crash

Sep 23, 2040, 11:03:57 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230357_[reda cted].crash

Sep 23, 2040, 11:03:46 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230346_[reda cted].crash

Sep 23, 2040, 11:03:36 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230336_[reda cted].crash

Sep 23, 2040, 11:03:26 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230326_[reda cted].crash

Sep 23, 2040, 11:03:16 PM ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2040-09-23-230316_[reda cted].crash

Sep 23, 2040, 10:59:42 PM /Library/Logs/DiagnosticReports/TeamViewer_Service_2040-09-23-225942_[redacted] .cpu_resource.diag [Details]

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service

Sep 23, 2040, 10:58:21 PM /Library/Logs/DiagnosticReports/TeamViewer_Desktop_2040-09-23-225821_[redacted] .crash

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop

Sep 23, 2040, 10:49:07 PM /Library/Logs/DiagnosticReports/TeamViewer_Service_2040-09-23-224907_[redacted] .cpu_resource.diag [Details]

Sep 23, 2040, 10:47:51 PM /Library/Logs/DiagnosticReports/TeamViewer_Desktop_2040-09-23-224751_[redacted] .crash

Feb 25, 2017, 03:02:35 PM Self test - passed

Feb 25, 2017, 12:44:45 PM /Library/Logs/DiagnosticReports/TeamViewer_Desktop_2017-02-25-124445_[redacted] .crash

Feb 25, 2017, 12:36:17 PM ~/Library/Logs/DiagnosticReports/com.apple.preference.network.remoteservice_201 7-02-25-123617_[redacted].crash

/System/Library/PreferencePanes/Network.prefPane/Contents/XPCServices/com.apple .preference.network.remoteservice.xpc/Contents/MacOS/com.apple.preference.networ k.remoteservice

Feb 25, 2017, 12:35:25 PM ~/Library/Logs/DiagnosticReports/com.apple.preference.network.remoteservice_201 7-02-25-123525_[redacted].crash

Feb 25, 2017, 12:34:48 PM ~/Library/Logs/DiagnosticReports/com.apple.preference.network.remoteservice_201 7-02-25-123448_[redacted].crash

Feb 25, 2017, 12:34:25 PM ~/Library/Logs/DiagnosticReports/com.apple.preference.network.remoteservice_201 7-02-25-123425_[redacted].crash

Feb 25, 2017, 12:34:02 PM ~/Library/Logs/DiagnosticReports/com.apple.preference.network.remoteservice_201 7-02-25-123402_[redacted].crash

Feb 25, 2017, 12:33:43 PM ~/Library/Logs/DiagnosticReports/com.apple.preference.network.remoteservice_201 7-02-25-123343_[redacted].crash

Feb 25, 2017, 12:33:24 PM ~/Library/Logs/DiagnosticReports/com.apple.preference.network.remoteservice_201 7-02-25-123324_[redacted].crash

Reply

Answer 8

maxwellbull Author

Level 1

8 points

Feb 25, 2017 8:17 AM in response to seventy one

Thanks seventy one. I used Easyfind to delete all references to trustees and cleanmymac, and using spotlight, I can find no trace of them on my computer. I attach the subsequent Etrecheck which, I'm afraid, looks much the same to me; the redlights seem to refer to Adobe as well as my VPN?

EtreCheck version: 3.1.5 (343)

Report generated 2017-02-25 17:08:44

Download EtreCheck from https://etrecheck.com

Runtime 1:34

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

broken networking

Hardware Information: ⓘ

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 12

Video Information: ⓘ

Intel Iris Pro

Color LCD 2880 x 1800

System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 249.77 GB (95.19 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Toast 8 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.3 - 2014-11-07) [Support]

[not loaded] com.roxio.TDIXController (1.6 - 2014-11-07) [Support]

~/Downloads/VPN Tracker 8.app

[not loaded] com.equinux.VPNTracker8 (8.0.0 - SDK 10.10 - 2014-11-17) [Support]

~/Downloads/WatchUKTVAbroad-1.app

[not loaded] net.tunnelblick.tap (20111101 (Tunnelblick build 3114.3185) Unsigned - 2014-11-06) [Support]

[not loaded] net.tunnelblick.tun (20111101 (Tunnelblick build 3114.3185) Unsigned - 2014-11-06) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 182 Apple tasks

[running] 90 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 170 Apple tasks

[running] 105 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-02-08) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-02-16) [Support]

[running] com.teamviewer.teamviewer.plist (2017-02-25) [Support]

[running] com.teamviewer.teamviewer_desktop.plist (2017-02-25) [Support]

[not loaded] com.trusteer.rapport.rapportd.plist (2017-02-09) [Support]

[loaded] de.devolo.networkservice.notify.plist (2017-02-08) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-02-08) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-02-08) [Support]

[loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]

[failed] com.expressvpn.tap.plist (2017-01-13)

[failed] com.expressvpn.tun.plist (2017-01-13)

[loaded] com.google.keystone.daemon.plist (2017-02-08) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2017-02-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[loaded] com.privax.hmaprovpn.helper.plist (2017-02-16) [Support]

[loaded] com.purevpn.macapp.HelperTool.plist (2017-02-17) [Support]

[loaded] com.teamviewer.Helper.plist (2017-02-03) [Support]

[running] com.teamviewer.teamviewer_service.plist (2017-02-25) [Support]

[running] com.trusteer.rooks.rooksd.plist (2017-01-31) [Support]

[running] de.devolo.networkservice.plist (2017-02-08) [Support]

User Launch Agents: ⓘ

[not loaded] .dat00d7.000 (hidden) (2017-01-13)

[failed] com.adobe.ARM.[...].plist (2014-01-06) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[loaded] com.apple.SafariBookmarksSyncer.plist (2011-01-14) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[loaded] com.cisco.videoguard7.plist (2016-12-11)

[loaded] com.cisco.videoguard7.uninstall.plist (2017-02-20)

[running] com.cisco.videoguardmonitor.plist (2017-02-20)

[running] com.spotify.webhelper.plist (2017-02-25) [Support]

User Login Items: ⓘ

Google Drive Folder

(~/Google Drive)

ExpressVPN Application

(/Applications/ExpressVPN.app)

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2016-04-06) [Support]

Flip4Mac WMV Plugin: 2.2.1.11 (2014-11-07) [Support]

AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-02-10) [Support]

FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-16) [Support]

DivXBrowserPlugin: 1.3 (2014-11-07) [Support]

Silverlight: 5.1.30514.0 - SDK 10.6 (2015-04-03) [Support]

QuickTime Plugin: 7.7.3 (2017-02-09)

Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-16) [Support]

iPhotoPhotocast: 6.0 (2014-11-07)

NP_2020Player_IKEA: Unknown (2014-11-07)

AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-02-10) [Support]

PepperFlashPlayer: 24.0.0.221 - SDK 10.9 (2017-02-15) [Support]

SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-19) [Support]

Scorch: 5.1.5 (2014-11-07) [Support]

ContentUploaderPlugin: 1.0 (2014-11-07) [Support]

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-02-16) Check version

User internet Plug-ins: ⓘ

RealPlayer Plugin: Unknown

Google Earth Web Plug-in: Unknown (2013-11-26)

Safari Extensions: ⓘ

AdBlock - Michael Gundlach - http://safariadblock.com (2013-02-08)

3rd Party Preference Panes: ⓘ

DivX (2014-11-07) [Support]

Flash Player (2017-01-30) [Support]

Flip4Mac WMV (2014-11-07) [Support]

Java (2017-02-16) [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.77 GB Disk used: 154.58 GB

Destinations:

G-DRIVE mobile USB [Local]

Total size: 999.86 GB

Total number of backups: 33

Oldest backup: 10/11/2014, 18:26

Last backup: 04/09/2016, 13:17

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.77 GB X 3)

Top Processes by CPU: ⓘ

6% WindowServer

3% kernel_task

2% fontd

1% devolonetsvc

1% com.apple.AmbientDisplayAgent

Top Processes by Memory: ⓘ

1.26 GB com.apple.WebKit.WebContent(13)

871 MB kernel_task

213 MB mdworker(20)

131 MB mds_stores

131 MB Safari

Virtual Memory Information: ⓘ

11.61 GB Available RAM

9.12 GB Free RAM

4.39 GB Used RAM

2.49 GB Cached files