When I go to the main page in BBC website, the photos are not showing . I only see squares or place holders with exclamation mark. If I click on the place holder then it will take to the page where the story is and I can see images. I have both adobe flash and java active on the computer. Any suggestions on how to solve this issue?
Thank you all
iMac, Mac OS X (10.3.x), 3.1 GH
Here the info from Etrecheck. Please let me know your thoughts. Thank you
EtreCheck version: 3.1.5 (343)
Report generated 2017-02-22 07:03:57
Download EtreCheck from https://etrecheck.com
Runtime 3:06
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Hardware Information: ⓘ
iMac (27-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,2
1 3.4 GHz Intel Core i5 (i5-4670) CPU: 4-core
24 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
4 GB DDR3 1600 MHz ok
BANK 1/DIMM1
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ⓘ
NVIDIA GeForce GTX 775M - VRAM: 2048 MB
iMac 2560 x 1440
Thunderbolt Display 2560 x 1440
System Software: ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
iMac201312 (disk0s2) / [Startup]: 599.35 GB (379.70 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 400.00 GB (329.04 GB free)
LaCie 2big v2 THB USB3 Raid 0 disk1 : (6 TB) (Rotational)
[Show SMART report]
EFI (disk1s1) <not mounted> : 210 MB
LaCie2bigv2Thunderbolt20160512 (disk1s2) /Volumes/LaCie2bigv2Thunderbolt20160512 : 6.00 TB (2.66 TB free)
MARVELL VIRTUALL ()
USB Information: ⓘ
Lindemann Lindemann USB Audio 2.0
Fujitsu ScanSnap iX500
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Apple Thunderbolt Display
Apple Inc. Display Audio
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Generic Mass Storage Device
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
LaCie 2big TBT2 USB3
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/Capture One 9.app
[not loaded] com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1 - 2016-09-16) [Support]
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (12.1.3 41532 - SDK 10.9 - 2017-01-31) [Support]
[loaded] com.parallels.kext.netbridge (12.1.3 41532 - SDK 10.9 - 2017-01-31) [Support]
[loaded] com.parallels.kext.usbconnect (12.1.3 41532 - SDK 10.9 - 2017-01-31) [Support]
[loaded] com.parallels.kext.vnic (12.1.3 41532 - SDK 10.9 - 2017-01-31) [Support]
/Applications/Wireless Auto Import.app
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.01242 - SDK 10.6 - 2016-09-18) [Support]
/Library/Application Support/Citrix Receiver
[not loaded] com.citrix.kext.gusb (12.2.0 - SDK 10.9 - 2016-09-09) [Support]
/Library/Extensions
[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.06030 - SDK 10.10 - 2017-01-29) [Support]
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.9.1 - SDK 10.5 - 2017-01-29) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 173 Apple tasks
[running] 100 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 168 Apple tasks
[running] 103 Apple tasks
Launch Agents: ⓘ
[loaded] com.acronis.acep.plist (2015-04-26) [Support] - /Applications/Acronis True Image.app/Contents/MacOS/prl_stat: Executable not found!
[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-02-01) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-10) [Support]
[running] com.brother.LOGINserver.plist (2015-12-31) [Support]
[loaded] com.citrix.AuthManager_Mac.plist (2016-09-09) [Support]
[running] com.citrix.ReceiverHelper.plist (2016-09-09) [Support]
[running] com.citrix.ServiceRecords.plist (2016-09-09) [Support]
[running] com.fujitsu.pfu.ScanSnap.AOUMonitor.plist (2017-01-13) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]
[loaded] com.lacie.LaCieDesktopManagerAgent.plist (2017-02-22) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2017-02-16) [Support]
[running] com.sony.SonyAutoLauncher.agent.plist (2016-10-21) [Support]
[running] com.sony.WirelessAutoImportLauncher.agent.plist (2015-09-24) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-10) [Support]
[running] com.adobe.agsservice.plist (2017-01-24) [Support]
[loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]
[loaded] com.citrix.ctxusbd.plist (2016-07-20) [Support]
[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]
[loaded] com.lacie.LaCieDesktopManagerDaemon.plist (2016-05-03) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2016-12-16) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-10-10) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-12-12) [Support]
[loaded] com.paragon-software.camptunex.helper.plist (2016-02-03) [Support]
[loaded] com.paragon-software.camptunex.installer.plist (2016-02-03) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2017-02-01) [Support]
[failed] com.adobe.ARM.[...].plist (2014-07-29) [Support] - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper: Executable not found!
[running] com.amazon.music.plist (2017-02-16) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-25) [Support]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-02-21) [Support]
[running] com.spotify.webhelper.plist (2017-02-19) [Support]
User Login Items: ⓘ
ChronoSync Scheduler Application (2016-05-04)
(/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)
iTunesHelper Application (2017-01-29)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
ScanSnap Manager Application
(/Applications/ScanSnap/ScanSnap Manager.app)
Google Drive Application
(/Applications/Google Drive.app)
TextExpander Application
(/Applications/TextExpander.app)
Parallels Toolbox Application
(/Applications/Parallels Toolbox.app)
Garmin Express Service Application (2017-02-22)
(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-19) [Support]
QuickTime Plugin: 7.7.3 (2016-12-15)
AdobePDFViewerNPAPI: 15.006.30280 - SDK 10.11 (2017-02-01) [Support]
AdobePDFViewer: 15.006.30280 - SDK 10.11 (2017-02-01) [Support]
Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-19) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-11-10) [Support]
CitrixICAClientPlugIn: 12.2.0 - SDK 10.10 (2016-09-09) [Support]
PepperFlashPlayer: 24.0.0.221 - SDK 10.9 (2017-02-16) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
SharePointBrowserPlugin: 14.5.2 - SDK 10.6 (2015-07-11) [Support]
JavaAppletPlugin: Java 8 Update 121 build 13 (2017-02-16) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2017-02-14)
Boomerang for Gmail - Baydin - http://www.boomeranggmail.com (2014-12-17)
Open in Internet Explorer - Parallels - http://www.parallels.com (2017-01-31)
Incognito - Orbicule - http://www.orbicule.com/incognito/ (2014-07-14)
3rd Party Preference Panes: ⓘ
Flash Player (2017-01-30) [Support]
Java (2017-02-16) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
iMac201312: Disk size: 599.35 GB Disk used: 219.65 GB
Destinations:
LaCie2bigv2Thunderbolt20160512 [Local]
Total size: 6.00 TB
Total number of backups: 74
Oldest backup: 5/17/16, 9:31 PM
Last backup: 2/22/17, 6:40 AM
Size of backup disk: Excellent
Backup size 6.00 TB > (Disk size 599.35 GB X 3)
Data [Network]
Total size: 3.00 TB
Total number of backups: 98
Oldest backup: 11/17/15, 6:06 AM
Last backup: 2/22/17, 5:21 AM
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 599.35 GB X 3)
Top Processes by CPU: ⓘ
14% Google Chrome Helper(7)
4% kernel_task
4% Google Chrome
2% WindowServer
2% Mail
Top Processes by Memory: ⓘ
1.51 GB kernel_task
811 MB Google Chrome Helper(7)
639 MB com.apple.WebKit.WebContent(9)
295 MB prl_vm_app
246 MB prl_client_app
Virtual Memory Information: ⓘ
8.35 GB Available RAM
121 MB Free RAM
15.65 GB Used RAM
8.24 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Feb 22, 2017, 06:18:26 AM Self test - passed
Feb 21, 2017, 09:37:08 PM /Library/Logs/DiagnosticReports/Java Updater_2017-02-21-213708_[redacted].crash
com.oracle.java.Java-Updater - /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater
Feb 19, 2017, 06:39:09 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-02-19-183909_[ redacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Files deleted by EtreCheck: ⓘ
Feb 19, 2017, 04:21:05 PM - /Library/LaunchDaemons/com.perion.searchprotectd.plist
Feb 19, 2017, 04:21:05 PM - ~/Library/Safari/Extensions/searchExt.safariextz
Safari doesn't load a page or webpage items are missing
Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
I don't see anything that could/should be causing the problem.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - About El Capitan also Sierra
Safe Mode Startup – El Capitan. also Sierra
BBC website not showing images
