Nike App crashes automatically

Question

Level 1

5 points

Hi Folks,

as we use the Apple Watch 2 Nike+ we had now the issue, that while running the Nike+ App crashes and the so far route is not recorded.

The iPhone 6s as well as the iWatch are up to date, no outstanding update.

Do you have any related experiences or can you give us support in this case?

Many Thanks!!

Apple Watch Series 2

Posted on Feb 20, 2017 1:34 AM

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Answer 1

Level 10

164,753 points

Hi

The following steps may help:

On your iPhone, go to: Settings > Privacy > Location Services:

Check that Location Services (the main setting at the top) is turned on.
In the list of apps beneath, check that Apple Watch Workout is set to While Using.
If each setting is already enabled:
- Try briefly turning off Location Services and then turning it back on again.
- Try briefly changing the setting for Apple Watch Workout to Never and then back to While Using.
Also enable options under System Services including Motion Calibration & Distance, Wi-Fi Networking and Mobile Network Search.

Restart both your iPhone and your watch:

Close the Nike+ Run Club app on your iPhone:
- Double-click the Home button, then swipe up on the app preview to close it.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

If the issues persist, I suggest that you consult Nike's support resources and/or contact Nike for assistance with their app:

Nike+ Run Club Support resources:

Contact Nike (support is offered by phone and via social media):

More information:

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