Alpha numeric keyboard with keys not working

Question

Level 1

8 points

Alpha numeric keyboard with keys not working

After about two years my alpha numeric keyboard started presenting some problems. First was just the Y key, but the problem got worst very quickly. Now the command, shift, Q, W, E R, T. In the numeric part, the + and = also do not work. Fortunately I have the wireless keyboard, however would like to have the alpha numeric working, because I need the other keys.

Buy another one is not simple, because it is not a cheap piece here in Brazil.

Is it possible to get it repaired?

Thanks

Eduardo

iMac (21.5-inch, Late 2012), OS X Mountain Lion (10.8.5), 2.7 GHz Intel Core i5 - 8GB 1600MHz

Posted on Feb 20, 2017 5:11 PM

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Answer 1

rkaufmann87

Level 10

148,500 points

Feb 21, 2017 7:47 AM in response to Eduardo A.Z.

Eduardo,

What happens when you reset the SMC 2-3 times back to back? One thing to try is an USB keyboard to see if that fixes it, any USB keyboard will work. If the USB keyboard fixes the problem, then you know your Apple keyboard has failed. You can continue using any USB keyboard or replace the Apple keyboard.

iMac SMC and PRAM reset instructions

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Answer 2

Eduardo A.Z. Author

Level 1

8 points

Feb 21, 2017 7:42 AM in response to BDAqua

Ok, Good suggestion. Would it work exactly the same as the original, have you tried already?

Anyway, I was looking for more information on the problem, it seems to be very common and the worst part is that seems that there is no maintenance. I have flipped one of the keys' cover, but no dust was found.

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Answer 3

BDAqua

Level 10

250,259 points

Feb 22, 2017 5:38 PM in response to Eduardo A.Z.

Every thing should be fine, I use almost exclusively PC KBs, only problem is the transposing of CMD & alt, if youtre a touch typist you can change Windows(CMD) to alt, & vice versa in Sys Prefs Keyboard, or you can change your habit of which is which... I have them setup both ways to keep my ancient brain active... but I'm a one finger typist... boys weren't allowed to take Typing, Cooking, or Girls Gym class when I was going to school;! 😀

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