Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to block certain businesses

I've been receiving spam phone calls from Geico for over a month now since I bought a new car. When I try to block the number, my iPhone doesn't give me the option. Instead, it gives me detailed information about Geico. I even tried saving the number to another blocked contact, but the calls still come through. Did Geico purchase some kind of ad with Apple that makes it impossible to block?

Posted on Feb 20, 2017 6:15 PM

Reply
6 replies
Sort By: 

Feb 21, 2017 8:31 PM in response to Elisabeth417

No kidding, that is weird. Thanks for the screenshots, that does clarify what's going on. It's like the Phone app is siphoning information you never wanted from the Maps app.


Check out the last post (by Hopeful Traveller) in this thread, maybe it'll help?

Can't block caller iOS 10 iPhone 7


Unfortuately I have no other ideas. If you have an Apple device on warranty/AppleCare, take advantage of a free call to Apple and see what they say.

Reply

Feb 20, 2017 6:50 PM in response to Elisabeth417

No, I don't think Apple would collaborate with telemarketers. Still haven't figured out why spam phone calls are supposed to make me want to use the service they're peddling!


Adding the number to a blocked contact was a good idea, odd that it didn't work though. Are these calls always coming from the exact same number?


I can't think of a good reason that the number shouldn't be blockable. Perhaps it's a one-off software bug. Have you restarted your iPhone lately? To do this, press and hold the Sleep/Wake button and slide the slider. Wait for the device to turn off, then press the Sleep/Wake button again for a second or two until you see the Apple logo.

Reply

Feb 20, 2017 7:10 PM in response to iEvan 3.0

I've tried restarting, didn't help. I found it odd that the phone number was already listed as "GEICO Insurance Agent" on my caller ID from day one, even though I never saved the Number or labeled a contact. When I tap on the 'i' next to the name, I get complete contact info including websites, driving directions and Yelp reviews. There is no 'block contact' option at all. I get several unsolicited phone calls from them a week, and I'd very much like to block the number. But for some strange reason, it's not an option.

Reply

Feb 20, 2017 7:19 PM in response to Elisabeth417

Are you sure you scrolling down far enough on the information page?


Adding a number to and existing blocked contact will not result in the number you added being blocked. You can certainly try to add the number that is calling you to its own contact entry, then blocking that.

Reply

Unable to block certain businesses

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.