Apple Event: May 7th at 7 am PT
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
How can I escalate as issue in Apple Support. I have had a ticket open for weeks now on my iPhone 7+. Its been with "engineering" for 2-3 weeks with no feedback.
Is there someone, someway I can get the ticket to a higher level of urgency?
iPhone 7 Plus, iOS 10.2.1, Support
Who did you call as your post implies it was not Apple? The only way to escalate an issue with Apple Support is to actually call Apple Support.
Call Apple and ask to speak to a manager or supervisor. Be polite, but insistent. No company hires shift and department managers for "health and wellbeing". They are there to handle issue escalation.
Who did you call as your post implies it was not Apple? The only way to escalate an issue with Apple Support is to actually call Apple Support.
Call Apple and ask to speak to a manager or supervisor. Be polite, but insistent. No company hires shift and department managers for "health and wellbeing". They are there to handle issue escalation.
I was looking for some tips on how others had escalated issues.
The call handler I spoke to told me she could not do anything. She says her manager is only there for health and wellbeing.
I was thinking about trying Apple UK and see if they have customer Service staff but I don't think they know what customer service means.
I can't book appointments for the Apple genius in the local area because they get booked up a week in advance.
Call Apple and ask them about it. That's really the only way to address them directly about it. This is just a user supported forum.
Thank you for your replies Michael. I was definitely speaking to the AppleCare team.
If there is no progress when I speak to the AppleCare support person next I will try to speak to her manager.
Can I escalate issues in Apple Support
