How do I counter a copyright claim on my song in iTunes/Apple Music
For over a month now I am trying to find a way to prove that our song is actually our song.
It was deleted from iTunes and Apple Music after someone filed a copyright claim. Through our distributor (https://distrokid.com/, which is not very helpful either) we received this person's email but he does not reply. I've been on the phone with regular iTunes support for over half an hour, after which all they could do was tell me to fill in the form for copyright information on https://www.apple.com/legal/contact/.
I filled this in a week ago and still haven't heard anything (it even says you might not get a reply). It is completely beyond me why it is so easy to remove someone's song from stores, while it is so hard to get it back. We have a signed contract, we just have no idea where to send it to.
Any help from similar experiences would be much appreciated.