Last week on 2/21/17 when the ARD 3.9 update was "given" to us by Apple my Client updated to 3.9 but my Admin is still at 3.8, so now they are in conflict and the application will not launch. When I go to the App Store and to the ARD page my only choice is to "Open" the app. How can I get the Admin to update to 3.9?
MacBook Pro, OS X El Capitan (10.11.6)
Just an FYI, if any of your ARD Admin machines automatically update to the latest ARD Client 3.9.0, the ARD Admin app will not open until you update it as well. Once you update the Admin app to 3.9.0 you will have a panic moment when you first open it and see any machines that have not been updated to ARD 3.9 client will be listed as “Needs Update” and it will appear that you do not have access to those machines until they are updated.
However, after manually updating a small lab of 30 iMacs, I discovered that the default setting in the ARD Admin 3.9.0 app is to have the setting “Allow communication with older clients (less secure)" UNCHECKED. Once you check this box, you can then regain communication with the older clients and send the client updater package.
I have the exact same problem.
I have tried to update the Admin software via the App Store and it will not give me the option.
I have tried the normal...restart, remove preferences, etc. and no luck.
I am stuck as I can no longer open up and use Remote Desktop as a result.
I wasn't having that problem. A client Mac upgraded to Remote Client 3.9 on 2/21, and was working fine with the Remote Desktop 3.8 on my laptop. However today, I got a notice to upgrade Remote Desktop to 3.9, which I did, and now I can't connect to the Remote Client running 3.9. The Remote Desktop running 3.9 says the Remote Client on the other Mac is running 3.3.1 or earlier! I'm not the only one having this problem as I've seen others say that after upgrading to Remote Desktop 3.9, they can't connect to their clients anymore. I tried Remote Desktop 3.8 on another Mac, and have no problem connecting from it to Remote Clients running 3.9.
OK, I signed into "Purchased" in the App Store and there was an update for ARD and I was able to install the update. ARD does now start up and is updated. I am seeing that I now have to update my student machines. From what I have been reading, I will need to do this manually. I'm going to try on a few machines and see how it goes.
😐
I finally deleted the older Remote Desktop Admin app and then restated. I then was able to install the updated Admin app okay. I was able to connect to my 10.7 clients okay.
What a headache this has been!
On another machine, I even did a Time Machine restore in order to get the Admin app running again...I will try this on that one too.
I have lost so much time dealing with this!
Finally was able to update the Admin to 3.9. Had to upgrade the OS to El Capitan (10.11.6) and then was able to install the ARD update.
At lease you can run the Admin. That is killing me!
I ran into this problem this morning when I tried to monitor some student computers. I keep getting the update message, yet I can't update. Frustrating!
😕😟
Apple Remote Desktop Admin did not update to 3.9
