Icloud back up password
Hello,
I have backed up my iphone on itunes and on icloud, and I am trying to restore the back up but it asks for the back up password. What should I do if I have forgot the password?
Thank you.
User profile for user:
chris_g1
User level:
Community Specialist
Good afternoon Mouzah,
Thanks for your question. If I understand your issue, it sounds like you backed up your iPhone to both iTunes and iCloud. Multiple backups are always a great idea, and this is a prime example why.
If you encrypted your iTunes backup to protect your health data, and can't remember the password that you used, you will not be able to use iTunes to restore your device. The iCloud backup is automatically encrypted, so all you will need to know is your Apple ID and password to restore your iPhone from that backup.
The following resources will explain this in more detail.
Restore your iPhone, iPad, or iPod touch from a backup
About encrypted backups in iTunes
Take care.
Thanks for your question. If I understand your issue, it sounds like you backed up your iPhone to both iTunes and iCloud. Multiple backups are always a great idea, and this is a prime example why.
If you encrypted your iTunes backup to protect your health data, and can't remember the password that you used, you will not be able to use iTunes to restore your device. The iCloud backup is automatically encrypted, so all you will need to know is your Apple ID and password to restore your iPhone from that backup.
The following resources will explain this in more detail.
Restore your iPhone, iPad, or iPod touch from a backup
Restore your device from an iCloud backup
- Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
- Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
- Sign in to iCloud with your Apple ID.
- Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts. If a message says that a newer version of iOS is required, follow the onscreen steps to update (If you don't see onscreen steps to help you update, learn what to do).
- When asked, sign in to your Apple ID account to restore your apps and purchases (If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each). If you can’t remember your password, you can tap Skip this Step and sign in later.
- Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.
- Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.
About encrypted backups in iTunes
iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, you need to turn on the password-protected Encrypt backup option. Then, iTunes automatically makes encrypted backups for that device from then on.
If you don't have an iCloud account, the only way to turn off encrypted backups is to erase your device and set it up as new.
You can also make a backup in iCloud, which automatically encrypts your information every time.
There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.
Take care.