I watch Won't Connect To ICloud

I recently let my husband take my iwatch and try it. We reset the watch and he paired it with his phone and iCloud Act. He decided he didn't want it so I took it back and cleared the watch again. When I tried to pair it with my phone it gave me an error when logging into my iCloud account. It states "this watch cannot be paired with account ......" I deleted the device from my icloud and restarted my phone afterwards and still no luck. I tried restoring from a backup and also as a new device and get the same message every time. Deleted it from both our iCloud accounts as well.

Posted on Feb 23, 2017 5:05 PM

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1 reply

Feb 23, 2017 5:14 PM in response to Szechman09

Hi


The Apple Watch may be locked to your husband's Apple ID via Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen. (To remove Activation Lock, it should have been unpaired via the Watch app, rather than the watch being erased directly on the watch).


To be able to pair the watch to your own iPhone, ask your husband to either enter his Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ by signing in with his Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.


If he has already removed the Apple Watch from his account, the following steps may help:


Ask your husband to try unpairing the watch via the Watch app on his iPhone (even though the watch is no longer paired):

  • On his iPhone, in the Watch app, go to: My Watch (tab) > tap on the name of the watch (at the top) > tap on the "i" icon next to the watch: if the button is available, tap on Unpair Apple Watch.


Try these steps on the Apple Watch and your own iPhone:



If the watch remains locked, I suggest that you contact Apple Support or make a Genius Bar appointment for assistance (be sure to take along your original proof of purchase for the watch):



More information:

About Activation Lock on your Apple Watch - Apple Support

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I watch Won't Connect To ICloud

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