Finding older iCloud backups

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Level 1

14 points

Finding older iCloud backups

I would like to know how to access an older iCloud backup that doesn't show up in the options when restoring my iPhone. My iPhone 6s Plus is running 10.2.1. A few weeks ago my phone suddenly started experiencing extremely fast battery drain - I can't get 4 hours on standby. Apple employees (in person at an Apple Store) had me reset my phone and setup as a new phone to confirm that it wasn't simply something in my profile/settings causing the problem. So, I listened to their suggestion, went home, made sure I had a backup (iCloud), reset my phone and discovered I still had the same problems with battery drain. This evening I decided to restore (again), but all of my backups from before Feb 19th are gone. I'm really not pleased right now ...

iPhone 6s Plus, iOS 10.2.1

Posted on Feb 23, 2017 8:41 PM

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Answer 1

Feb 24, 2017 9:27 AM in response to jamboy70

It has to do with the amount of available storage in your iCloud account. You can keep unlimited backups in iTunes, but iCloud will delete backups as storage is needed.

However, if your device is still losing battery then you need to take it back to Apple to have it looked at or replaced. I'm not sure if the unexpected shutdown issue is only with 6s or if it is also with 6s Plus, but you might want to see if your device is one of those affected by this issue: https://www.apple.com/support/iphone6s-unexpectedshutdown/

Either way, I would take it back to Apple in the "set up as new" condition to demonstrate the issue to them.

Best of luck,

GB

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Answer 2

Eric Root

Level 10

684,057 points

Feb 24, 2017 10:49 AM in response to jamboy70

iCloud only keeps the latest 3 backups.

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Answer 3

Feb 23, 2017 9:13 PM in response to jamboy70

The backups in the list are the only ones that are still in iCloud. You did see the option to click to view more backups, correct?

What happened when you set up your device as new at the Apple Store? Did the issue continue, or did it go away?

Cheers,

GB

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Answer 4

jamboy70 Author

Level 1

14 points

Feb 24, 2017 9:17 AM in response to gail from maine

I didn't setup as new in the apple store - I did this at home. Unfortunately it did not fix my problem - my battery dies at a dramatically increased rate prior to approximately 1 month ago. I saw the option for more backups, and there were only two very recent options. Does anyone know how Apple decides to save and delete backups?

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