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2011 Macbook Pro Logic Board Failure

I have an early 2011 Macbook Pro running 10.10.2. I have not had many issues with the computer since I have purchased it except the occasional blue/gray screen issue. While I would be using the computer as normal, the screen would randomly go blue or gray and I would have to force shut down the computer. However, after a force shut down and a reboot, this would usually solve the problem.


A few months back, this issue occurred again and the usual force shut down and reboot did not work this time. I ended up looking up some troubling shooting techniques online and ended up resetting the SMC and it seemed to do the trick. Now this is where my problem occurs. About a week ago, I was using the computer as normal, and the same issue happened. Again, this time the force shut down and reboot did not work. So I tried the SMC reset again but this time it did not solve the problem. So again, I went online for some trouble shooting techniques to see if I could solve this issue on my own. I had no luck this time around. I decided it was best to contact apple to see if this issue could be better assisted by them. I ended up spending multiple hours online with phone representatives working through various troubleshooting techniques (most of which I had already tried on my own) and could not get the computer to boot normally. It would simply boot into a gray screen with a apple logo with a loading bar beneath it, and then would slowly load until about half way, and then the screen would just go to the gray screen of death.


After many hours, they decided it was best to take it into an apple store to have them diagnose the problem. I scheduled an appointment at my near by apple store the following day and had them review my Macbook. After a few hardware tests, they determined that the problem was a logic board failure. They then proceeded to tell me that because my Macbook is early 2011, it is now considered 'vintage' and they are not able to work on such a computer. They then gave me Apple certified repair centers that were in my area to contact to repair this issue.


I ended up calling the repair centers that night to see how much this repair was going to cost and how long the process would take. After speaking with the repair centers, and explaining my issue, all of the conversations ended at the same point. I stated that I had a early 2011 Macbook Pro logic board failure and I would need to get it replaced and installed. Each and every single repair center stated that they are unable to perform this for two reasons. 1) It was a known issue that early 2011 Macbook Pro logic boards were faulty and 2) They do not make a practice of carrying or installing faulty parts.


Now this is where I began to get confused so I did some research online and came across this

https://discussions.apple.com/thread/4766577?start=13395&tstart=0

and this

https://www.apple.com/support/macbookpro-videoissues/


I began to release that this problem occurred because Apple manufactured faulty logic boards, knew about it, and created an extended repair programme for this specific issue. Now you would think that this works out well, a repair programme extended for this specific issue, so whats the problem? This programme expired 12/31/2016. That's right, just a month after my laptop decided to break down.


I am writing this post because I have read through the other post and noticed that there are many others just like me that are experiencing the same issue just a month after the programme has ended. We should not be out of a laptop that we spent good money for expecting a premium product, just because our laptops decided to last just a bit longer than what Apple deemed was necessary for this problem. I made sure to keep this product in pristine condition throughout its life to make sure that I would get the most out of this product and it has, except for the one piece of hardware that Apple created faulty. Apple, you need to fix this issue, as myself and many others included are having this problem, and its not going away. Anyone else that is having this problem, please post and let me know if you were able to get this problem solved. In this day in age, it is very hard to be without a computer and this is a very long and frustrating process to go through in order to get my working computer back.

MacBook Pro (15-inch Early 2011), OS X Yosemite (10.10.2), null

Posted on Feb 27, 2017 2:37 PM

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Question marked as Top-ranking reply

Posted on Aug 4, 2017 12:42 PM

Outside the US, the MacBook Pro 2011 models are so old they are considered Obsolete. In the US, they are vintage, soon to be obsolete.

Vintage and obsolete products

Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from Apple or Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

  • MacBook Pro (13-inch, Early 2011)
  • MacBook Pro (15-inch, Early 2011)
  • MacBook Pro (17-inch, Early 2011)
  • MacBook Pro (13-inch, Late 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (17-inch, Late 2011)

from:

Vintage and obsolete products - Apple Support

I am sorry you did not get as much benefit as you think you deserve from any recall programs that were in effect.


Electronic and mechanical things do not last forever. They break.

Now I strongly recommend you get over it and move on.

377 replies

Aug 11, 2017 11:02 AM in response to Biglama

I have the same problem here with my MBP late 2011 15' model. About a month ago I started having display issues and would not booth up. I took it to a certified Apple store and they ran the diagnostic and it failed the VST test. They recommended me to call Apple and see what they would do for me since they were not able to order the part because Apple was not carrying the logic board on hand anymore. They quoted the price to be around $500-$600 for a new logic board from Apple plus labor. I called apple and they mentioned they will not be able to fix this MBP because the extended warranty has expired already and they stop producing the logic board last year. They suggested to maybe go through their recycling program, which was useless anyway since the value is basically diminished. If I even find someone who carries the part needed, the cost is not worth it in my opinion. So, there's nothing left to do.


Now, I have heard of others who had similar problems but used a 2012 logic board and placed it in the 2011 MBP and have had success. Is there anyone out there who has done this and has had success for a longer period of time? Is it worth it?


Maybe California might be my next stop.

Aug 15, 2017 12:32 PM in response to ilun

I keep up with my MacBook Pro also. Like buying an SSD card and taking it to an authorized dealer to install it. No mention of the logic board/video card malfunction or "vintage" status. My Mac was working great until recently and I was NEVER contacted by Apple about the issues like this implies here ps://www.apple.com/support/macbookpro-videoissues/. I feel a class action suit is imminent for those of us who were blindsided by non-negotiable, non-refundable, nonexistent new parts especially in an economy that is barely supportive of fair wage.

Aug 20, 2017 10:04 PM in response to Arepoli

I am in the same boat. I had the logic board replaced because of the GPU about 2 years ago. The GPU started to act up again on 19 Aug 2017. I went to the Apple Store on 20 Aug and they ran the diagnostic test. The VST failed again however, they can't fix the problem because the Apple depot no longer carries repair parts for 2011 or older systems. I have read arguments about getting a good six years and should not expect more. Actually I do because that is how Apple advertises their computers. They "just work" and they are suppose to last. I still have a 2001 and 2009 Macbook and they have no issue other than they have old OS. The early 2011 Macbook Pro can still run the most current MacOS and I would be surprise if they don't support the next iteration. Apple should keep repair parts until Apple no longer supports the equipment with OS upgrades. If a new class action lawsuit is started, I am in.

Aug 31, 2017 3:43 AM in response to mabtng

Same Happened to me 😟 MBP pro 17" Early 2011 Logic board replaced twice and now it happened again !! , when I bought it, I was searching for power performance, since I work in post production, and Apple failed me as a company and as a device, I'm searching to buy an Asus ROG laptop and Dump Apple for good. Apple problem is they insist on using AMD's bad GPU instead Nvidia's advanced GPU. and believe it or not, I met people with latest Apple MBP 2016 versions , who faced the exact same problem!!

Aug 31, 2017 6:20 AM in response to osam_za

Mine has now been replaced twice. Just waiting for it to go again. Really angry with Apple about this. As insurance I have gone and bought a mid 2014 Macbook Pro which is still under warranty and in pristine condition. The retina display is rubbish compared to the hi res anti- glare screen on my 2011 laptop. Got the screen replaced on the mid 2014 and it has the same poxy yellow cast as the one it replaced. I'm on the hunt for alternatives. i simply can't trust Apple anymore after using their computers for 20 years. Problem after problem after problem. Here we are, the customer, losing time and money which we can't afford, while the CEO gets an $84 million share payout. Please.

Aug 31, 2017 8:19 AM in response to andrewj44

yes, they've really become a phone company and stopped caring about computers.


the infuriating thing is that every time there is a problem they always defend the product and claimed its an isolated problem until it cannot be contained anymore and that makes them completely untrustworthy which is a shame compared to how it used to be.

Sep 7, 2017 2:07 PM in response to Arepoli

Hi mine has just failed and called apple to be told the same thing. Devastated and angry.


I will also add that I had a Samsung American fridge 8 years old and the fridge went faulty. I called Samsung to get a number for a recommended engineer knowing I will pay for the bill. Samsung took some details and told me they would repair it for FREE. Next day repaired. That's customer service.


This laptop cost me £3,000 6 years ago I now know that I could have purchased a decent windows laptop each year.


Apple is not what it use to be.


When a car manufacturer knows of a fault they do a recall and replace. I was never notified of this issue if I had I would of demanded a replacement.


Thinking of moving away from Apple £££££££££

Sep 7, 2017 2:28 PM in response to BobTheFisherman

Sorry two points you have missed. Let me summarise them for you.


1. Apple sold a premium product with a known fault. If they had made it clear I would never have bought one.


2. My windows pc will cost no where near what I paid for a laptop and I wouldn't care if it died after 6 years. Btw I have a windows pc and it has been running fine for 14 years and cost me £1200.

Sep 7, 2017 2:49 PM in response to TerryT2011

TerryT2011 wrote:


Sorry two points you have missed. Let me summarise them for you.


1. Apple sold a premium product with a known fault. If they had made it clear I would never have bought one.


2. My windows pc will cost no where near what I paid for a laptop and I wouldn't care if it died after 6 years. Btw I have a windows pc and it has been running fine for 14 years and cost me £1200.

Sorry three points you have missed.


1. I was wishing you good luck with your new PC

2. I was asking you which PC manufacturer you contacted that offers free motherboard replacement after 6 years use.

3. I was commenting on my not knowing of any PC manufacturer who has replaced a motherboard free after 6 years use and was asking for your feedback regarding your knowledge of such a manufacturer.


I also picked up on the fact that you bought a "premium" computer. I assume you will not be buying a "premium" PC when you say you could replace the PC each year for the same price as your Apple computer. Check the prices of "premium" PCs. I'm sure there are many Apple computers still running after years of service just there are many PCs running after years of service. By the same token, I'm sure many PCs die after 6 or fewer years service. Longevity depends on many variables such as operating environment, handling, abuse, hours, etc.


Once again, I wish you luck with your new PC and I hope it works as long as you think it should.

Sep 8, 2017 2:00 AM in response to BobTheFisherman

Bob.... you never learn do you. Continually defending Apple. Here you are challenging someone to name a PC manufacturer who replaces the motherboard for free after 6 years of use. How many times do you need to be told that we haven't had 6 years of use out of the motherboard. This is the core of this thread/discussion. They are rendered useless after approximately 2-3 years of solid use and that is completely unsatisfactory. What is also unsatisfactory is that Apple replaced the motherboards with the same fault as the now useless ones. It's as if you aren't even reading the comments and just blindly defending Apple. No different to replacing a faulty engine in a brand new car with another faulty engine. Think about it will you.

Sep 8, 2017 3:59 AM in response to andrewj44

The problem itself is not really that these boards had a flaw. Yes, the 2011 series is flawed.


One time I explained the flaw in detail even even though I have been involved with electronics manufacturing and I have put some of these 2011 boards under a microscope, the post got censored as 'speculative', presumably (and that *is* speculative) by people that don't have a clue about manufacturing.


Anyhow, the 2011 has a flaw in the manufacturing process and it has happened to other companies at the same time.


The real problem is that Apple denied there was anything wrong until there were several lawsuits.

And that's a really crappy things to do to your customers.


Then they made a 'quality program' to 'repair' the 2011 series for free and it got extended until the end of 2016.


I can't generalize, but all the 'repaired' boards I have examined were standard 2011 boards with a poorly re-flowed GPU; they could have fixed the problem by doing a full re-ball (which is more expensive), but the ones I had were re-flowed and the color discoloration could show it was done very unevenly.


I won't speculate they did that on all the boards, but certainly on every board I inspected.

This is an insult to the customer since a re-flow will only grant a second life to the board and not repair the problem.


I've spoken to Apple on the phone several times about a specific computer regarding this problem, I wrote T.Cook's office as well and essentially the recommendation was to get the 2011 fixed, sell it to some unsuspecting soul and move on.


And this is even more infuriating.


So, when people complain about the 2011 series, it's not so much about the fault itself; every company had bad batches, etc; the problem is about Apple's horrible behavior toward their customers since they've become a phone company. That's really the heart of the problem.

Sep 8, 2017 7:38 AM in response to andrewj44

andrewj44 wrote:


Bob.... you never learn do you. Continually defending Apple. Here you are challenging someone to name a PC manufacturer who replaces the motherboard for free after 6 years of use. How many times do you need to be told that we haven't had 6 years of use out of the motherboard. This is the core of this thread/discussion. They are rendered useless after approximately 2-3 years of solid use and that is completely unsatisfactory. What is also unsatisfactory is that Apple replaced the motherboards with the same fault as the now useless ones. It's as if you aren't even reading the comments and just blindly defending Apple. No different to replacing a faulty engine in a brand new car with another faulty engine. Think about it will you.

Perhaps you should be paying a little closer attention before calling someone out. I was replying to a specific post where the poster stated "This laptop cost me £3,000 6 years ago I now know that I could have purchased a decent windows laptop each year." This makes it a 6 year old computer used for 6 years. I agree that a computer's logic board should not fail in 2 or 3 years, but it happens.

2011 Macbook Pro Logic Board Failure

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