i received a message that i paid 79.99 Euro for something but i have not received any services from you and want my money back

Why you took from my debit card 79.99 euro?

Posted on Mar 1, 2017 12:13 PM

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4 replies

Mar 1, 2017 12:16 PM in response to Sisi8282

We haven't taken any money from you, you already know that you are only talking to fellow users on here, and that these are user-to-user forums.


What sort of 'message' is it ? If an email (iTunes doesn't send texts) you are sure that it’s a genuine email from Apple and not a phishing attempt trying to get your account and payment details ?


Phishing and similar emails : Phishing & Other Suspicious Emails

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)


If it's a genuine email and it shows on your account's purchase history, and nobody else has access to your account or devices/computers, then contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com - after changing it : What to do after you change your Apple ID email address or password - Apple Support.


If it is a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.


If it's a phishing attempt and you clicked on the link in the email and entered your account id and password then change your password immediately

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i received a message that i paid 79.99 Euro for something but i have not received any services from you and want my money back

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