How do I set up visual voice mail for iPhone 7

Question

Turk2023 Author

Level 1

10 points

How do I set up visual voice mail for iPhone 7

I've tried resetting phone. Calling my carrier and they tried different things. I had it on my iPhone 6s.

Posted on Mar 1, 2017 6:55 PM

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Answer 1

rose_10

Community Specialist

Mar 2, 2017 12:05 PM in response to Turk2023

Hello Turk2023,

Thank you for using Apple Support Communities. It's my understanding you've been unable to set up Visual Voicemail on your iPhone 7. I can see how this would be concerning, especially since it worked on your previous iPhone. You've done a great job trying to get this resolved. I've got a few more steps I'd like you to try.

Please try the steps below, testing the issue after each step:

Try to call someone to check your cellular network connection.

Make sure that you set up your voicemail. To check, dial your phone number from your iPhone.

Call your iPhone from another phone and try to leave yourself a voicemail.

Go to Settings > General > Reset and tap Reset Network Settings.

Set up Visual Voicemail on your iPhone

If the issue persists, please provide us specific details on any other steps you've done and the results.

Have a wonderful day!

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Answer 2

Turk2023 Author

Level 1

10 points

Mar 2, 2017 3:51 PM in response to rose_10

Thank u sarah1 for ur quick response. I've tried doing what u suggested. It didn't work. I was on the phone with my carrier and they even reset my voicemail from there side of things. Nothing worked. Any other suggestions?

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Answer 3

jeremy_v

Community Specialist

Mar 3, 2017 2:08 PM in response to Turk2023

Turk2023,

Thank you for following up and providing additional information. At this point, we recommend reinstalling iOS with iTunes. This can help resolve possible software issues. When reinstalling iOS, iTunes will completely remove the current software and install a fresh version. iTunes will try to do this step without removing content. If you haven't backed up recently, we recommend backing up first. Use the link below for back up assistance:
How to back up your iPhone, iPad, and iPod touch

Once you've successfully backed up, use the steps in the following link to reinstall iOS with iTunes
If you can't update or restore your iPhone, iPad, and iPod touch

Cheers!

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Answer 4

Turk2023 Author

Level 1

10 points

Mar 3, 2017 3:57 PM in response to jeremy_v

Thank u jeremy_v. I have tried that. I've been in the phone with apple support last night and I did a hard reset. I've even gone as far as exchanging my phone. Nothing is working. Any new advice to give?

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