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My Apple Watch is showing a the charger snake symbol when I put it to charge

-have already tried everything.

Posted on Mar 2, 2017 8:10 PM

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Posted on Mar 6, 2017 5:40 AM

Same here, after charge for three hours it's still there. I try to do a force reset by holding two button at the same time for 10 sec, the snake screen disappear and appear back after a while...

5 replies

Mar 3, 2017 1:38 AM in response to Amber1917

Hi


The symbol of a charging cable indicates that the watch battery is still low and requires charging.


Try charging your watch again for at least 2.5 hours. When doing so, check that:


All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

User uploaded file

  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
    • Some watch docks, stands, cases or protectors might hinder this.
    • If you are using any such accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
  • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
  • If you are charging your watch by plugging the cable into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is pushed fully into the power outlet.
    • Try using different USB Power Adapters from the following:
      • An Apple iPad power adapter (try this first, if you have access to one).
      • Any Apple power adapter that came supplied with the watch.
      • An Apple 5W (iPhone) power adapter.
      • An Apple-certified (MFi) third-party 5W power adapter.
    • Try using a different power outlet (one that is known to be working properly).
  • If no other suitable power adapters are available, test by charging via a USB port.

    If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).


After charging, if your watch has not already started automatically, remove it from the charger and:


  • Try restarting it (by pressing and holding the side button until you see the Apple logo).
  • If necessary, next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.


If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your product(s) checked and, if recommended, serviced / replaced (whether under warranty, if eligible, or via chargeable repair service):



To check your warranty status:


https://checkcoverage.apple.com


More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

Apr 6, 2017 4:13 AM in response to dalamaco

Dalamaco, same like your problem. But my Apple watch already turn on and charging normal again.

what I do is : I connect my apple watch to electric power, leave it charging non stop until view days ( my apple watch turn on after charging 4 days non stop ) while it charging sometime "snake power symbol" suddenly turn on and off again, ignore it until apple logo turn on.


sorry my english is bad. 😢

Dec 26, 2017 5:19 AM in response to tri atmaja

It’s the battery mate I had same issues I followed a youtube video to open watch.tip be very gentle at pulling screen up as off the cables remove battery once removed u will see a plus and missus logos on battery...peel the tape back a bit to show connects be very care full here what u need to do it what us rc fans call battery boosting.using a battery charger. Google it it show u how it’s done.i done this and battery like new

My Apple Watch is showing a the charger snake symbol when I put it to charge

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