About fraying cables

XTM233 wrote:

So I want to ask Apple

You cannot ask Apple anything here. They do not read or respond here. Volunteers such as myself answer technical questions.

The way to avoid having fraying cables is to handle them carefully. Take great care to only handle them by their plastic edges. Never pull directly on a cable.

Apple Support Communities Use Agreement

My point is why even instruct people on how to pull a cable when they can simply be designed better? Laziness

Hi

Apple cables (including the Lightning to USB cable included with iPhone 6s) are covered against defects in materials and workmanship under Apple's Limited Warranty.

If your cable has failed under normal use within the warranty period:

• Contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having it checked and, if agreed, replaced under warranty.
  • US: iPhone Service Answer Center - Apple Support
  • Elsewhere: Apple - Support
• Note that the warranty does not cover accidental damage or damage caused by misuse or using the cable outside Apple's guidelines.

If your warranty period has expired:

• Apple advises discontinuing use of a damaged cable.
• When replacing it, be sure to use only a genuine Apple or MFI-certified cable:
• Identify counterfeit or uncertified Lightning connector accessories - Apple Support

To check your warranty status (your iPhone warranty covers the included cable):

• https://checkcoverage.apple.com

Apple's handling instructions for the Lightning to USB Cable include:

"Certain usage patterns can contribute to the fraying or breaking of cables. The Lightning to USB Cable, like any other metal wire or cable, is subject to becoming weak or brittle if repeatedly bent in the same spot. Aim for gentle curves instead of angles in the cable. Regularly inspect the cable and connector for any kinks, breaks, bends, or other damage. Should you find any such damage, discontinue use of the Lightning to USB Cable."

http://help.apple.com/iphone/10/#/iphbbe12ba1

"When you unplug a cable from your product, a power source, or an AC adapter, hold on to the connector at the end of the cable. Pulling on the cable itself can strain the connector joints or cause breakage."

Using Apple power adapters, cables, and duckheads with Apple products - Apple Support

Note that you are not talking to Apple here - this is a user-based technical support community.

Whether purchased separately or supplied with an iPhone, Apple Lightning to USB Cables are covered under Apple's Limited Warranty:

• Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.
• Apple One (1) Year Limited Warranty

As I hoped to explain in my previous reply, the warranty does not cover accidental damage or damage caused by misuse or using the cable outside Apple's guidelines. Cover also does not extend beyond the Limited Warranty period (except to the extent provided for by AppleCare or AppleCare+, if purchased for the iPhone).

This warranty no longer covers damage caused by the misuse, which is one of the only reasons all of the cables fail. This was confirmed by Genius bar employees at Easton in Columbus Ohio approximately 3 weeks ago. I drove across the street to Walmart and purchased a cable from there. Your best bet is to plan for the failure and buy your cable from a company that understands quality. I just want to know why they designed them to fail on purpose? This is obviously intentional.

All Apple hardware, including peripherals, is covered by Apple’s standard one year warranty - Legal - Hardware Warranties - Apple. That includes separately purchased Apple peripherals as well as those bundled with an iOS device or Mac.

Apple Lightning cables are no longer covered under any warranty. I left the store 2 weeks ago after being told this and threw 2 in the trash. Apple makes a great phone but for some intentional purpose, Apple has decided that they will make inferior lightning cables.

Apple’s standard one year warranty never covered accidental damage or damage from misuse or abuse. That clause has always been in every Apple hardware warranty I’ve ever had, going back over 20 years of Apple product use.

I have a couple of years old Apple lighenting cables that came with my iPhone 5 that I still use daily. They’re fine with no issues. I have 8 Apple lightening cables (3 are the newer longer ones) and they are all fine. I have yet to have an Apple lightening cable fray or have any issues at all. I carry a couple in my briefcase for work and travel, I have one in my car, and another 4 I use in my home. They all get plugged/unplugged many times per week, and none have ever failed or show any signs of fraying nor wear.

The idea they are deliberately designed to fail is absurd IMO, and falls into the standard, tiring conspiracy theory that everyone seems to throw out nowadays when something dissatisfied them.

Disconnect cables by pulling the cable connector only never the cable I still have all iOS cables I ever owned and all work minus the one wife used prior to telling her not to pull the cable so to speak

aoma wrote:

Laziness

No laziness is pulling it by the cord. Same thing they tell you not to do with an electrical cable, but people still do it, still bend prongs, and still blame everyone else for their mistakes.

aoma wrote:

100x different kickstarter campaigns to fix the problem says it isn't absurd.

Given none if them have actually gone anywhere, I’d say the conclusion is the complete opposite. Anybody can launch a Kickstarter for anything they wish to. It doesn’t mean or prove anything at all.

100x different kickstarter campaigns to fix the problem says it isn't absurd.