Previous 1 2 3 4 Next 45 Replies Latest reply: Mar 4, 2007 6:10 PM by gta master
Kewweh Level 1 (0 points)
I got my Ipod Nano christmas day and it worked perfectly- no problems at all. I came home boxing day, and charged it on PC ( all the itunes were installed) and it worked fine. The day after (today 27th) I used it around 9 O'clock in the morning, it worked perfectly and charged fine. I left it on my bed and went out about 11 O'Clock. I came back around 3 O'Clock and it wouldn't work. It won't switch on, charge up, and my PC and Windows doesn't even acknowledge it when i plug in the USB port. I have tried all my USB ports, pressing the buttons simoutaenously like it mentions in the support, but nothing!
I have no idea what to do! Can anyone help at all please! Thankyou x

Nano, Windows XP, It must be frozen! Brand new IPod Nano!
  • Sporky Level 1 (0 points)
    I'd like to know the same thing. My sliver iPod Nano 2GB wont turn on or respond to everything.

    I got it on Christmas, working perfectly. Until today, the 27th of December 2006, that is. It was working fine all morning, until....12:00 a.m. for me. I'm getting ******, because three people that I love got me this and it's rather expensive for us.

    Maybe they should recall these if this is what is happing.

    Gateway Windows XP
  • vyse Level 1 (0 points)
    I got my Ipod Nano christmas day and it worked
    perfectly- no problems at all. I came home boxing
    day, and charged it on PC ( all the itunes were
    installed) and it worked fine. The day after (today
    27th) I used it around 9 O'clock in the morning, it
    worked perfectly and charged fine. I left it on my
    bed and went out about 11 O'Clock. I came back around
    3 O'Clock and it wouldn't work. It won't switch on,
    charge up, and my PC and Windows doesn't even
    acknowledge it when i plug in the USB port. I have
    tried all my USB ports, pressing the buttons
    simoutaenously like it mentions in the support, but
    nothing!
    I have no idea what to do! Can anyone help at all
    please! Thankyou x


    Hello, I had the same problem. My Nano wouldn't turn on or do anything. I was going to return it(!) before I stumbled upon a solution on this site. What has happened is your ipod has frozen (dah), here is the solution. Press and hold the menu and the middle circuler butten until an apple shows up on your screen. After that, it sould be back to normal. Hope that this helps.
  • kutie Level 1 (0 points)
    I'm having this problem, as well.

    I got my iPod Nano 4GB back in May and it worked for about two months. I then stopped using it for about three months or so. I wanted to use it this past week and I'm having the exact same problems that are listed above.

    A message comes up on my iPod with the support URL on the Apple website (http://apple.com/support) and that's all that appears (I've tried to restart and charge it both by computer and charger, but the same message appears). After plugging it into the computer, the iTunes program registers the iPod but, after unplugging it from the computer, the support message reappears.

    I've gone to the support link and tried everything on it, but nothing changes and the message still appears.

    After pressing the centre and play buttons on the iPod, a new message appears. On the top of the screen, it says "Disk Mode" with a half-full bar on the right, where it usually is (but the bar was completely empty earlier today, for whatever reason). In the centre of the screen is a checkmark with "OK to Disconnect" underneath it. When this screen appears (and the screen doesn't light up when this message comes up), I can't get rid of it, until I plug the iPod into the charger. Once again, the support message comes up.

    I really don't know what to do, but I've seen several messages similar to this problem throughout the Apple support forums. I agree with Sporky that, if these problems keep on occuring, they should recall these iPods.

    Any help would be highly appreciated!
  • KaeBFly Level 4 (1,700 points)
    Take a look at the two links below to see if the info provided helps at all (if you haven't seen these already)
    http://docs.info.apple.com/article.html?artnum=61711

    http://docs.info.apple.com/article.html?artnum=61705
  • kutie Level 1 (0 points)
    I've looked at both pages before, but the problem isn't resolved yet.

    Thanks for the links though
  • KaeBFly Level 4 (1,700 points)
    Are you getting any type of error message? If so please provide the message and error number if given
  • kutie Level 1 (0 points)
    I've restarted the iPod many times and the black screen with the Apple logo in the middle appears but the support message reappears after the black screen goes away...
  • kutie Level 1 (0 points)
    I have the support message (saying go to the Apple support section of the site, http://apple.com/support), or, after clicking the centre and play buttons, I get a checkmark in the centre of the screen and a message saying, "OK to Disconnect," with "Disk Mode" at the top of the screen.
  • cheez pleaz Level 1 (0 points)
    I FEEL Y'ALL.I GOT MY iPOD 30GB FOR CHRISTMAS AND JUST TODAY DECEMBER 27,2006, IT FROZE WHILE A SONG WAS PLAYING.SOMEBODY PLEASE GIVE ME AN ANSWER,THIS THING WAS EXPENSIVE AND I'M KIND OF BROKE.
  • kutie Level 1 (0 points)
    Do any messages come up for you, or is the screen completely blank?
  • KaeBFly Level 4 (1,700 points)
    The issue is mainly with iTunes+Windows not exactly the iPod itself. If you notice, most of the threads you see with this issue are from people using Windows. I have been very luck as I currently am running 4 iPods (2 2nd gen nanos, 1 1st gen nano, and a 2nd gen shuffle) on Windows XP SP2 with no problems.
  • double_effects Level 1 (0 points)
    I think this exact thing has happened to my gen5 iPod!

    Does yours display the sad ipod icon and then switch to a 'very low battery' message?
  • kutie Level 1 (0 points)
    No, I do not get either message. I get a support icon (click here to see it: http://images.apple.com/support/ipod/images/folder_icon.gif ) and then a checkmark (the one that you see after charging your iPod/plugging it into the computer so you can disconnect it.
  • kutie Level 1 (0 points)
    If you are referring to my post (I wasn't sure if you were replying to mine or the first post on the thread), I'm sure that it has nothing to do with my computer, as these errors appeared when I wasn't hooked up on the computer for several months beforehand.

    My computer recognizes the iPod right away with no problems, so I'm not noticing any sort of issue with the computer or the iTunes software.

    The problem relies within the iPod itself, as far as I can tell.
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