Running Sierra 10.12.3 and all of sudden every time I close my safari program it freezes. I need to force quit it in order to close the program. How does one fix?
MacBook Pro (Retina, 15-inch, Mid 2014), macOS Sierra (10.12.3)
Safari won’t quit? Needs to Force Quit always?
Backup your Mac.
Force Quit Safari.
Close all windows and quit all applications.
Hold "option" key down and click "Go" menu in the Finder menu bar.
Library will appear between “Home” and “Computer” entries in the dropdown.
Select "Library" from the dropdown.
Click the “List” view button in the Finder toolbar.
Move these files to trash and test.
1. Click open the Caches folder and scroll down the list.
Click open the com.apple.Safari folder.
You should see the Caches.db file.
Right click on it and choose “Move to Trash”.
2. Scroll down the lis, click open the Safari folder and select History files.
Right click on it and choose “Move to Trash”.
3. Scroll down the list and click open the Saved Application State folder.
You should see the com.apple Safari.savedState folder.
Right click on it and choose “Move to Trash”.
Close Finder window.
Restart and relaunch Safari.
Test.
EtreCheck version: 3.1.5 (343)
Report generated 2017-03-16 12:49:21
Download EtreCheck from https://etrecheck.com
Runtime 1:47
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
Safari ofter gets spinning beach ball freeze. It does not usually even force quit. If I do manage to force quit I try and relaunch and it does not open a browser window, and I cannot do so by choice either. Also Safari is not saving history.
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 755
Video Information: ⓘ
Intel Iris
Color LCD 2560 x 1600
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1217) - Time since boot: about one hour
Disk Information: ⓘ
APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 499.07 GB (111.56 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.ni.Fantom.nxtfwdl (1.1.1 - 2017-01-27) [Support]
Startup Items: ⓘ
Fantom: Path: /Library/StartupItems/Fantom
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 156 Apple tasks
[running] 51 Apple tasks
[killed] 25 Apple tasks
25 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 163 Apple tasks
[running] 70 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-22) [Support]
[not loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-19) [Support]
[not loaded] com.adobe.AdobeCreativeCloud.plist (2016-07-22) [Support]
[not loaded] com.google.keystone.agent.plist (2017-01-14) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-19) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-19) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-07-22) [Support]
[running] com.adobe.agsservice.plist (2017-03-10) [Support]
[loaded] com.adobe.fpsaud.plist (2017-02-28) [Support]
[loaded] com.google.keystone.daemon.plist (2017-01-27) [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (2014-11-03) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2017-01-28) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2017-01-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]
User Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-22) [Support]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-03-09) [Support]
[not loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2017-03-15)
User Login Items: ⓘ
iTunesHelper Application (2017-01-28)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-07-22) [Support]
FlashPlayer-10.6: 25.0.0.127 - SDK 10.9 (2017-03-14) [Support]
EPPEX Plugin: 10.0 (2014-04-16) [Support]
AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-28) [Support]
AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-28) [Support]
QuickTime Plugin: 7.7.3 (2016-12-22)
Flash Player: 25.0.0.127 - SDK 10.9 (2017-03-14) [Support]
Default Browser: 601 - SDK 10.11 (2017-01-28)
Silverlight: 5.1.50901.0 - SDK 10.6 (2017-02-10) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.7 (2014-11-01) Check version
Safari Extensions: ⓘ
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-12-21)
F.B. Purity - Cleans Up Facebook - Stephen Fernandez - http://www.fbpurity.com (2015-08-22)
3rd Party Preference Panes: ⓘ
Flash Player (2017-02-28) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.07 GB Disk used: 387.50 GB
Destinations:
Time Machine Backups [Local]
Total size: 333.40 GB
Total number of backups: 1
Oldest backup: 17/02/2016, 20:07
Last backup: 17/02/2016, 20:07
Size of backup disk: Too small
Backup size 333.40 GB < (Disk used 387.50 GB X 3)
Time Machine Backups [Local]
Total size: 333.40 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 333.40 GB < (Disk used 387.50 GB X 3)
Time Machine Backups [Local]
Total size: 333.40 GB
Total number of backups: 1
Oldest backup: 17/02/2016, 20:07
Last backup: 17/02/2016, 20:07
Size of backup disk: Too small
Backup size 333.40 GB < (Disk used 387.50 GB X 3)
Time Machine [Local]
Total size: 999.86 GB
Total number of backups: 4
Oldest backup: 31/10/2016, 23:51
Last backup: 04/02/2017, 21:28
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 387.50 GB X 3)
Top Processes by CPU: ⓘ
100% Safari
4% WindowServer
3% kernel_task
2% hidd
1% Dropbox
Top Processes by Memory: ⓘ
674 MB kernel_task
123 MB mdworker(9)
74 MB Mail
57 MB loginwindow
57 MB WindowServer
Virtual Memory Information: ⓘ
6.05 GB Available RAM
4.96 GB Free RAM
1.95 GB Used RAM
1.09 GB Cached files
3 MB Swap Used
Diagnostics Information: ⓘ
Mar 16, 2017, 12:48:36 PM /Library/Logs/DiagnosticReports/Safari_2017-03-16-124836_[redacted].hang
/Applications/Safari.app/Contents/MacOS/Safari
Mar 16, 2017, 11:28:45 AM /Library/Logs/DiagnosticReports/Safari_2017-03-16-112845_[redacted].cpu_resourc e.diag [Details]
Mar 16, 2017, 11:26:34 AM Self test - passed
Mar 15, 2017, 06:23:37 PM /Library/Logs/DiagnosticReports/Safari_2017-03-15-182337_[redacted].cpu_resourc e.diag [Details]
Mar 15, 2017, 06:21:54 PM /Library/Logs/DiagnosticReports/AdobeGCClient_2017-03-15-182154_[redacted].cras h
/Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient
Mar 15, 2017, 06:11:12 PM /Library/Logs/DiagnosticReports/Safari_2017-03-15-181112_[redacted].hang
Mar 15, 2017, 04:43:45 PM /Library/Logs/DiagnosticReports/AdobeGCClient_2017-03-15-164345_[redacted].cras h
Mar 15, 2017, 04:36:14 PM /Library/Logs/DiagnosticReports/Safari_2017-03-15-163614_[redacted].hang
Mar 15, 2017, 02:53:07 PM /Library/Logs/DiagnosticReports/Safari_2017-03-15-145307_[redacted].cpu_resourc e.diag [Details]
Mar 15, 2017, 02:39:22 PM /Library/Logs/DiagnosticReports/Safari_2017-03-15-143922_[redacted].hang
Mar 15, 2017, 11:40:01 AM /Library/Logs/DiagnosticReports/Safari_2017-03-15-114001_[redacted].cpu_resourc e.diag [Details]
Mar 15, 2017, 11:11:12 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-03-15-111112_[redacted].cpu_resource.diag [Details]
/Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Mar 14, 2017, 10:41:12 AM /Library/Logs/DiagnosticReports/Safari_2017-03-14-104112_[redacted].cpu_resourc e.diag [Details]
Please backup your Mac.
Go step by step and test.
1. Disable Extensions and test.
Safari > Preferences > Extensions
Select and disable all extensions and test.
Enable Extensions one by one and test.
To uninstall any extension, select it and click the “Uninstall” button.
2. Delete com.apple.Safari.plist file and test.
Empty the Trash.
Quit all applications.
Hold the option key down and click the "Go" menu in the Finder menu bar.
Select "Library" from the drop down.
Library > Preferences > com.apple.Safari.plist
Right click on it and select "Move it to Trash".
Close the Finder window.
Restart and relaunch Safari. Click “Start using Safari” link at the bottom.
If this doesn’t help, “Put Back” the com.apple.Safari.plist
Right click on the Trash icon in the Dock and select “Open”.
Right click on the com.apple.Safari.plist and select “Put Back”.
3. Reinstall Safari. To reinstall Safari, you have to reinstall macOS El Capitan.
Reinstall macOS from Recovery.
Section: If you're reinstalling for other reasons
Hello,
The answer does not work for me because I do not have the folder com.apple.Safari in my Cache folder. On top of that, even the Library does not appear in the Go menu.
My Safari freezer all the time and Force Quit does not even work. I have to shut down by holding the power button. It is a mess. Computer is very clean etc. Just Safari is screwed up. Any thoughts? Macbook Pro Retina late 2013 2.6ghz i5 El Capitan 10.11.6
Please run EtreCheck and post the report here.
Click "Download EtreCheck" button, open Downloads folder, click on it to open, and then select ”Open”.
Click on the bouncing EtreCheck icon in the Dock.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Paste it into the reply.
Thanks but didn't work out unfortunately. I can't quite Safari without the spinning beach ball appearing, and I have to force quit or restart. It's only Safari, so there is a problem there somewhere.
Worked perfectly.... thank you very much.
Uninstall CleanMyMac3 and test. If things work out, follow the steps I have posted earlier.
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3
What happens if you force quit Safari and then relaunch Safari holding the shift key down?
no change.
Safari freezes when quitting the browser
