Computer says no space to backup but have 95GB space?

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Computer says no space to backup but have 95GB space?

Hi People

I am trying to do a back of my iphone to my computer but itunes keeps telling me there is not enough space on the computer.

However my hard drive has 95GB space and an empty trash bin?

I have restarted both the mac and the iphone (5c) but to no luck.

I have a new iphone so want to switch the phones but cannot do so until i complete a backup.

Can anyone help me here!

Thanks in advance

Charlie

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10.3), 16GB RAM; 478GB Hard Drive

Posted on Mar 4, 2017 10:35 AM

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Answer 1

raina_b22

Community Specialist

Mar 5, 2017 7:21 AM in response to chaseroonie

Hi there, chaseroonie!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues backing up your device to iTunes. The good news is there is an article you can take a look at for this issue. Check out this article with steps to follow If your iTunes backup couldn‘t be completed or you can‘t restore from a backup .

Try again after each step

Make sure that you have the latest version of iTunes.

Connect your device to your computer with a USB cable, then select your device in iTunes. If your device doesn't appear in iTunes, you need to fix that issue before you can continue. Or, if you forgot your passcode or your device is disabled, learn what to do.

Turn off both your computer and your iPhone, iPad, or iPod touch. Then turn them on again.

If you use a Mac, skip this step. If you use a Windows PC and iTunes won't respond or your backup never finishes, you might need to update, change, disable, or uninstall your security software.

If you own more than one computer, try to make a backup on your other Mac or PC. Or, use iCloud to back up your device and restore from your iCloud backup.

If you see an alert that says an error occurred, your backup is corrupt or incompatible, or there's not enough disk space, find your error message below to learn what to do next.

Contact Apple Support.

If an alert says there's not enough disk space

If a message says there’s not enough disk space when you try to back up your device, free some space on your Mac or PC. If you still see a disk-space error after you free enough space, contact Apple Support.

Since you've restarted the computer and iPhone, you can skip step 3.

Have a great day!

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