Netflix Not Working in Safari on macOS Sierra?

Question

Level 1

110 points

Netflix Not Working in Safari on macOS Sierra?

Hello,

I have not been able to get Netflix video to work in Safari on my iMac but Netflix works fine on Safari on my MacBook. I am running an iMac (macOS Sierra 10.12.3) and Safari (10.0.3) on both computers.

What I have already tried:

Yes, I have installed Silverlight.
Yes, I have already uninstalled and reinstalled Silverlight.
Yes, I have cleared the cache numerous times.
Yes, I have reinstalled macOS Sierra from scratch.
Yes, I have disabled all Safari extensions.
Yes, I have tried other browsers but I want to use Safari.
Yes, I have copied Safari App from other computers.
Yes, I have disabled all security software.
Yes, I have tried running Safari with no other Apps running.
Yes, I have updated all apps and macOS.

*None of this worked*

Does anyone have any other ideas?

Thank you,
Shane

iMac, macOS Sierra (10.12.3), 64 Bit - i5 Processor - 24 GB RAM

Posted on Mar 6, 2017 10:47 AM

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Answer 1

Best reply

Walter-Kiri

Level 1

9 points

Sep 30, 2017 6:03 PM in response to alcheme

I had the same problem. Then I tried the following...

1. Go to Netflix

2. Click Safari's Main Menu (next to the Apple in screen's upper left-hand), choose "Settings for this Web site," below Preferences.

3. Uncheck content blockers, for Auto-Play make sure it is enabled, and try turning off any other setting that may hinder Netflix from playing automatically.

4. Reload the page after you're finished

Netflix should start playing movies again in Safari. Doing these tweaks worked for me.

Good luck!

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Answer 2

Oct 1, 2017 10:57 AM in response to Walter-Kiri

Having to use Chrome to watch Netflix on my Mac has been vexing me for sometime. I forget which Mac update broke Netflix but Walter-Kiri solution worked for me. Simple but it solved the problem. Thank you.

P.S. Netflix support suggested switching to Chrome when i called them months ago.

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Answer 3

Eric Root

Level 10

684,015 points

Mar 7, 2017 6:52 AM in response to alcheme

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 4

alcheme Author

Level 1

110 points

Mar 7, 2017 10:00 PM in response to Eric Root

Hello Eric,

I have opened the primary mac user account in Safe Mode and it still does not play. I tried a secondary mac user account and the Netflix played. So, back in the primary account, I disabled all the start-up and running apps but Netflix still did not play in Safari. So, it must be something to do with the user account but I cannot figure out what app is the conflict considering I have disabled every other app I use.

I get Netflix error code: N8106-107-509000 when I tried to play a video.

Still at a loss. Here is the EtreCheck report:

EtreCheck version: 3.1.5 (343)

Report generated 2017-03-07 22:56:37

Download EtreCheck from https://etrecheck.com

Runtime 2:42

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ

iMac (27-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,3

1 2.8 GHz Intel Core i5 (i5) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

8 GB DDR3 1333 MHz ok

BANK 1/DIMM1

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

ATI Radeon HD 5750 - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour

Disk Information: ⓘ

WDC WD1001FALS-40Y6A0 disk1 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1) <not mounted> : 210 MB

SpareDRIVE (disk1s2) /Volumes/SpareDRIVE : 999.86 GB (395.23 GB free)

PIONEER DVD-RW DVRTS09 ()

Samsung SSD 840 EVO 250GB disk0 : (250.06 GB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Jedi (disk0s2) / [Startup]: 249.20 GB (167.98 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Western Digital My Book 1148

Apple Inc. iPhone

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. iPhone

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Firewire Information: ⓘ

NewerTech GMAX 800mbit - 800mbit max

[Show SMART report]

disk2s1 (disk2s1) <not mounted> : 210 MB

MEDIA (disk2s2) /Volumes/MEDIA 1 : 4.00 TB (358.32 GB free)

Configuration files: ⓘ

/etc/hosts - Count: 20

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (5.0 - SDK 10.5 - 2016-09-20) [Support]

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.2.2 32651 - SDK 10.9 - 2016-10-26) [Support]

[not loaded] com.parallels.kext.netbridge (11.2.2 32651 - SDK 10.9 - 2016-10-26) [Support]

[not loaded] com.parallels.kext.usbconnect (11.2.2 32651 - SDK 10.9 - 2016-10-26) [Support]

[not loaded] com.parallels.kext.vnic (11.2.2 32651 - SDK 10.9 - 2016-10-26) [Support]

/Applications/VIDEO & SOUND/Boom 2.app

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2017-02-15) [Support]

/Applications/VIDEO & SOUND/iSkysoft iMusic.app

[loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-12-19) [Support]

/Library/Application Support/Avast/components/fileshield/unsigned

[not loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-08-18) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[not loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-08-18) [Support]

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.7 - 2015-09-17) [Support]

/Library/Extensions

[loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.9 - 2017-03-06) [Support]

[loaded] com.avatron.AVExVideo (1.7 - SDK 10.9 - 2017-03-06) [Support]

[not loaded] com.getdropbox.dropbox.kext (1.8.3 - SDK 10.11 - 2017-03-06) [Support]

[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9 - 2017-03-06) [Support]

[not loaded] org.virtualbox.kext.VBoxDrv (4.1.2 - 2017-03-06) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2 - 2017-03-06) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2 - 2017-03-06) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.1.2 - 2017-03-06) [Support]

/System/Library/Extensions

[not loaded] com.caiaq.driver.NIUSBAudio2DJDriver (2.4.20 (R24) - 2017-03-06) [Support]

[not loaded] com.caiaq.driver.NIUSBAudio4DJDriver (2.4.20 (R24) - 2017-03-06) [Support]

[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.4.20 (R24) - 2017-03-06) [Support]

[not loaded] com.caiaq.driver.NIUSBTraktorAudio2Driver (2.4.20 (R25) - 2017-03-06) [Support]

[not loaded] com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.4.20 (R24) - 2017-03-06) [Support]

[not loaded] com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.4.20 (R24) - 2017-03-06) [Support]

[not loaded] com.native-instruments.driver.NIUSBDeviceHelper (1.1.0 (R50) - SDK 10.7 - 2017-03-06) [Support]

[not loaded] com.silex.driver.sxuptp (1.9.0 - SDK 10.6 - 2017-03-06) [Support]

[loaded] org.dungeon.driver.SATSMARTDriver (0.8.1 - SDK 10.6 - 2017-03-06) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 177 Apple tasks

[running] 95 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 38 Apple tasks

[loaded] 170 Apple tasks

[running] 104 Apple tasks

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[not loaded] com.maintain.PurgeInactiveMemory.plist (2017-01-13)

[not loaded] com.maintain.Restart.plist (2017-01-13)

[not loaded] com.maintain.ShutDown.plist (2017-01-13)

[running] com.maintain.SystemEvents.plist (2017-01-13)

[not loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-05) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-05) [Support]

[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]

[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (2017-01-13)

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.surteesstudios.Bartender.BartenderInstallHelper.plist (2016-04-08) [Support]

User Login Items: ⓘ

CheatSheet Application

(/Applications/TWEAKS & SETTINGS/CheatSheet.app)

Startupizer2 Application

(/Applications/TWEAKS & SETTINGS/Startupizer2.app)

Internet Plug-ins: ⓘ

Silverlight: 5.1.50901.0 - SDK 10.6 (2017-03-07) [Support]

Safari Extensions: ⓘ

Audio Plug-ins: ⓘ

BartenderAudioPlugIn: 1.0.0 - SDK 10.10 (2015-12-01) [Support]

3rd Party Preference Panes: ⓘ

Flash Player (2016-12-16) [Support]

Native Instruments USB Audio (2016-11-16) [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Jedi: Disk size: 249.20 GB Disk used: 81.22 GB

Destinations:

MacBackup [Local]

Total size: 2.00 TB

Total number of backups: 54

Oldest backup: 2016-06-04, 9:19 AM

Last backup: 2017-03-07, 9:16 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 249.20 GB X 3)

Top Processes by CPU: ⓘ

24% Google Chrome Helper(19)

15% AppleSpell

13% (NowPlayingTouchU)

8% kernel_task

5% WindowServer

Top Processes by Memory: ⓘ

2.21 GB Google Chrome Helper(18)

1.66 GB mdworker(32)

1.40 GB kernel_task

934 MB com.apple.WebKit.WebContent(5)

688 MB mds_stores

Virtual Memory Information: ⓘ

11.29 GB Available RAM

6.64 GB Free RAM

12.71 GB Used RAM

4.66 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

Mar 7, 2017, 10:45:25 PM Self test - passed

Mar 7, 2017, 10:06:39 PM /Volumes/MEDIA 1/users/[redacted]/Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2017-03-07-220639_[redacted].crash

com.adobe.Photoshop - /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

Mar 6, 2017, 07:26:51 PM /Volumes/MEDIA 1/users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2017-03-06-192651_[red acted].crash

com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes

Mar 6, 2017, 07:16:06 PM /Volumes/MEDIA 1/users/[redacted]/Library/Logs/DiagnosticReports/DragonDrop_2017-03-06-191606_ [redacted].crash

com.shinyplasticbag.DragonDrop - /Applications/TWEAKS & SETTINGS/DragonDrop.app/Contents/MacOS/DragonDrop

Mar 6, 2017, 12:13:16 PM /Library/Logs/DiagnosticReports/Finder_2017-03-06-121316_[redacted].cpu_resourc e.diag [Details]

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Mar 6, 2017, 11:27:37 AM /Library/Logs/DiagnosticReports/Google Drive_2017-03-06-112737_[redacted].cpu_resource.diag [Details]

/Applications/PRODUCTIVITY/Google Drive.app/Contents/MacOS/Google Drive

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Answer 5

Eric Root

Level 10

684,015 points

Mar 8, 2017 6:48 AM in response to alcheme

[not loaded] com.maintain.PurgeInactiveMemory.plist (2017-01-13)

[not loaded] com.maintain.Restart.plist (2017-01-13)

[not loaded] com.maintain.ShutDown.plist (2017-01-13)

[running] com.maintain.SystemEvents.plist (2017-01-13)

Try uninstalling the above using the Developer's uninstall instructions. It is 'fighting' the OS for control of the computer.

Uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit.

Avast

Avast Un-install

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Answer 6

Somps

Level 1

8 points

Oct 18, 2017 2:06 PM in response to alcheme

MINE IS FIXED

Ok, I've been trying to get help from both Apple and Netflix and neither can help. I think I stumbled onto the problem/solution while trying to fix another issue.

I was getting error code S7353, which Netflix kept saying that they didn't have an error code like that. I could watch Netflix through Opera.

I had tried everything that Netflix and Apple suggested including deleting database files for Netflix, removing and reinstalling Silver-light and several other things to no avail.

Today, i needed to boot into safe-mode. I thought, for the heck of it, I would try to run Netflix on Safari in safe-mode. It immediately showed that I needed to install Silver-light of which I knew I had already done so I thought "this isn't going to help" and continued to reboot my computer in regular boot up.

As soon as I launched Safari, since Netflix was the last page that I was on, Netflix came up, of course, but this time, it popped up a message asking me to TRUST SILVER-LIGHT. I clicked TRUST and it immediately started working. I can now watch Netflix on Safari.

I called Netflix and they immediately said that they are having outages on Safari. I told the girl that answered about my experience and asked her if she would let the engineers know and maybe they can start using that to see if it will help others. She said she was shooting it up to the engineers. I'm kind of doubting it being her response was so quick and she didn't seem to be listening in the first place. I wanted to put her on the spot and ask her what she was going to "shoot up to the engineers", but I decided not to. If this helps, please let me know.

Things I had done:

Deleted Netflix database files for Safari, Reinstalled Silver-Light

booted into safe-mode by shutting down the computer, holding the left shift key and turning on the computer while not letting go of the shift key. (If you are successfully in safe-mode, it will seem like your computer is glitchy as the screen will refresh or flash everytime you do something and trying to watch Netflix show - getting the "Need to Install Silver-Light" message. Shut down computer. Unplugged the power for 1 minute (Its important to actually unplug the power from the computer, not just turn off a power switch or other power supply - MUST unplug power cord from computer)

Plug power cord back in. Boot normally. Immediately launch safari and try to watch Netflix. What you are ultimately trying to do is get the computer to prompt you to trust Silver-Light. I couldn't get it to do this by removing Silver-Light and reinstalling, but then, by doing all of this, it finally prompted for me to TRUST Silver-Light and worked immediately!

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Answer 7

Oct 29, 2017 1:02 PM in response to alcheme

This is how I got it to work. I opened my Mac in "safe mode." Then I opened Netflix. A message came up asking if I wanted to use Silverlight. An "update" came up [I had 2014 - the update was 2015]. I loaded the update and selected the button indicating I wanted to use Silverlight. Netflix then worked in either safe mode or regular mode. None of these messages came up except in safe mode.

Without going through all this, Netflix also worked when I opened in Chrome.

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Answer 8

Somps

Level 1

8 points

Oct 30, 2017 4:36 AM in response to Richard Jacobs3

I did this too and it worked the first time I launched Netflix, but when I closed Safari and brought it up later, it wouldn't launch. After repeating everything, same result. Launches and works once, but not after closing out. Does yours continue to work after closing it?

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Answer 9

Oct 30, 2017 5:12 AM in response to Somps

Sad to say that after doing this, it then quit working except in "Safe" mode, so I went on line at Netflix and had a chat and learned that with the recent Apple OS 10.13 [and maybe earlier] update there is a problem for Safari which is being worked on at Netflix. If you use the "developers" link on Safari and log into another browser when on Netflix it should work until this gets fixed. I logged in to Safari, then brought up Netflix and then, in switched to Chrome and it works. Developer menu is added under Safari Preferences-Advanced Tab

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Answer 10

DQ222

Level 1

4 points

Dec 8, 2017 10:44 AM in response to Fred LaVenuta

Nope! Chrome doesn't support full HD only 720 and the *****. Also, today, there was a new OS update that included Safari, and the netflix playback issue is fixed. Huh? What a co-in-ki-****-y! Full 1080p HD, not crappy 720! Yippy!

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