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User profile for user: Samantha2045
Samantha2045 Author
User level: Level 1
13 points

Hard reset iPod Nano 4th gen

I recently purchased a used iPod from Amazon and the seller sent it to me without reseting it to factory settings. When I plug it in I cannot add music or do anything with it. What do I do? Thanks!

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.5)

Posted on Mar 6, 2017 2:44 PM

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1 reply
User profile for user: chris_g1
chris_g1
User level: Community Specialist

Mar 7, 2017 2:14 PM in response to Samantha2045

Hello, Samantha2045.

Welcome to Apple Support Communities.

Congratulations on your new iPod. I understand that you want to reset it back to factory settings because the previous owner didn't. I can help you with that but I do have a question about your iPod. You mentioned you can't do anything with the iPod, is it asking for an Apple ID & password when you turn it on? Or is it something else that's happening?

Here's the link on how to reset back to factory settings"

Restore your iPhone, iPad, or iPod to factory settings


Let me know if this helps.

Thank you for using Apple Support Communities.

​Cheers!
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Hard reset iPod Nano 4th gen

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