When I try to set an encryption password for an iPhone backup in iTunes, I get this error message: "The password you entered to protect your iPhone backup could not be set. Please try again."
I've tried several different passwords, including upper- and lower-case letters, and numbers. No matter what I try, I get this error.
This is on a PC running Windows 7.
Any ideas? Thanks.
PC-OTHER, Windows 7
A bit of Google-fu. I searched Google for the full phrase "The password you entered to protect your iPhone backup could not be set. Please try again" (adding the quotes makes it look for the phrase). I then scanned a few of the results for the one that most likely addressed your issue. I don't recall which results I got at the time, but trying just now this link (third if you ignore the sponsored results) suggests itself: http://www.rogerperkin.co.uk/apple/iphone/password-entered-protect-iphone-backup -set/ . I don't recall seeing that page before so I probably got the gist from that one or one like it using the summary in the search results without actually visiting the page.
tt2
Try http://osxdaily.com/2015/09/14/fix-the-password-you-entered-to-protect-your-ipho ne-backup-could-not-be-set-please-try-ag…
tt2
So I am connected directly by wire to my MacBook and receive the same error, if by chance, this gets to you and you're so inclined to suggest something.
I will continue to search and call Apple Support if I don't find success.
Never encountered this before in previous iPhone and iPad back-ups.
That did indeed solve the problem.
Just out of curiosity, what "quick search" did you perform? I tried searching, and all I got for results dealt with recovering a backup after losing/forgetting the encryption password.
A quick search suggests this error can be thrown if your device is connected to iTunes over Wi-Fi rather than a USB cable. Assuming that is the case here connect with the cable and try again.
tt2
Can't set password to encrypt iphone backup
