Why won't my Touch ID let me add my fingerprint

My Touch ID keeps saying unable to complete Touch ID set up please try again

iPhone 6

Posted on Mar 7, 2017 10:14 AM

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16 replies

Aug 15, 2017 10:49 AM in response to IpNs911

Same problem:


Right after the last update, home button started to fail unlocking the screen - had to repeat pressing a couple of times until my IPhone 6 reacted anyway. Pressing the side button (on the right) also fails enlightning the screen, when home button is dysfunctional.


My touch ID has not been working anymore, so I tried to set up a new one, but I'm denied by "Failed - Unable to complete Touch ID setup. Please go back and try again" right away.


Is this a problem caused by software?

Aug 7, 2017 6:34 AM in response to IpNs911

The only solution I was offered was to have my screen replaced for $129 + tx to a iPhone that had no physical or water damage. Unfortunately there was no other option besides living with 10% battery drain per hour in stand by mode. I was disappointed in Apple's genius bar and ichat support's lack of knowledge with the defective itouch ID. My iphone had no damage and worked perfectly prior to setting up the iTouch ID. I do not plan on activating the iTouch ID on my repaired iPhone to avoid future problems.

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Why won't my Touch ID let me add my fingerprint

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