iPhone Smart Battery Case charging problems

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Level 1

28 points

iPhone Smart Battery Case charging problems

I have the iPhone Smart Battery Case for the iPhone 6. I keep getting errors it is a not approved accessory. It charges, then stops as I keep hearing it ding. Last night the battery case was at 2% and phone was at 77%. I cleaned the contacts on both sides and no avail.

I have replaced it and same thing still occurs. It is not the case, it is Apple being Apple, as it charges fine on its own. It only has issues when charging when mated to the iphone at the same time. The iphone itself charges fine on its own. So therefore its either the lightning connector inside the smart case, or the iOS firmware rejecting it.

Why would this keep occurring? I want a real answer and not one that says see Apple because it doesn't make logical sense.

iPhone 6, iOS 10.2

Posted on Mar 7, 2017 12:08 PM

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Answer 1

Best reply

Jonathan UK

Level 10

163,793 points

Mar 8, 2017 3:32 AM in response to jweinraub

Hi

The following steps may help:

Check the charging port on the case and on your iPhone for any debris or lint.
Remove your iPhone from the case and then reattach it.
Unplug your Lightning to USB Cable from power and then plug the cable back in.
Check that you are using a genuine Apple or MFi-certified cable.
If possible, also test using another such cable.
Apple also recommends using genuine Apple USB Power Adapters.

More information:

Charge your iPhone with your Smart Battery Case - Apple Support

If the issue persists, I suggest that you contact Apple Support, make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your products to be checked and, if necessary, serviced:

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Answer 2

appysmile

Level 4

1,262 points

Mar 19, 2017 8:21 PM in response to Mattytwig

I had a problem with my iPhone Smart Battery case and charging issues, so I contacted Apple Support as it was still under warranty and they just replaced it straight away.

Contact - Official Apple Support

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Answer 3

jweinraub Author

Level 1

28 points

Mar 17, 2017 6:42 AM in response to Jonathan UK

Unfortunately I have tried to no avail several usb cables, all genuine with genuine adaptors attached to the mains. The phone makes a constant beeping sound as if its being plugged in the initial time. So it is similar to being plugged in and out again. It is interesting to note how the phone and smartcase charge fine on their own, as the orange light does not flicker when charging on its own proving the connexion is good. And the fact the phone itself remains charged throughout the day.

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Answer 4

Mar 20, 2017 8:11 AM in response to Mattytwig

I took mine to the Genius Bar the other day and it was swapped out under warranty. It was still playing up when I got home but nowhere near as bad as the old case. I did a complete backup to iTunes and then restored my phone and am going to see if that resolves the issue. I only did it yesterday so Ill come back in a few days and advise.

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Answer 5

jweinraub Author

Level 1

28 points

Mar 20, 2017 9:27 AM in response to McDonney11

That's the issue. These have been replaced once already at the Genius Bar. So assuming it's based on the initial purchase date not when they were replaced. Am I SOL or just cough up the money and buy replacements?

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Answer 6

Mar 21, 2017 2:28 AM in response to jweinraub

Before spending any money I would perform a full backup and restore on iTunes (not OTA with iCloud as I have been told this isn't always as efficient). So far that seems to have solved my issue, though it's only been 1-2 days.

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Answer 7

Mar 22, 2017 10:08 AM in response to McDonney11

Unfortunately as of today with a new smart battery case has started doing the same thing but nowhere near as strange as before. Today it dipped down to 94% on the phone while the battery case was at 38% and showing that it was charging the phone. I removed the case and replaced it and it's now slowly bringing the phone back to 100%. Currently at 96%.

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Answer 8

jweinraub Author

Level 1

28 points

Mar 22, 2017 11:42 AM in response to McDonney11

Mine started dipping rapidly too. I ended up getting a new one. Got white instead since i had the black one with the black phone and quite frankly, the white case is hot as heck. That being said, I no longer have the problem. However, my original replacement worked too initially. I have a fortnight now to return it, so if the problem does come back, I will make a genius appointment to get to the bottom of it. I am not too sure when I bought the original one, but I really didnt want to make an appointment to exchange a battery case, that is my biggest gripe with genius bar these days.

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Answer 9

Mar 18, 2017 1:08 AM in response to jweinraub

I am having a very similar problem with my iPhone 7 smart battery case. It started last week and is causing such a pain!

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Answer 10

Mar 19, 2017 8:17 PM in response to McDonney11

Same issue with my iPhone 7 Smart Case as well. Has anyone come up with a solution?

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Answer 11

Jun 8, 2017 5:26 PM in response to McDonney11

I am having a similar issue and my case is not even a week old.. What should I do?

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Answer 12

Jonathan UK

Level 10

163,793 points

Jun 8, 2017 5:45 PM in response to Community User

MeghanM93 wrote:

I am having a similar issue and my case is not even a week old.. What should I do?

Follow the same instructions in my previous reply.

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Answer 13

Jun 24, 2017 9:18 AM in response to jweinraub

Same issue with IOS 10.3.2 and iPhone 7. It's at the point now I will never update anything with apple again. Just crap

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Answer 14

Jul 1, 2017 11:38 AM in response to jweinraub

My i phone 7 smart battery case has stopped charging after 3 months and is now draining my phone

I have to take it off and charge them separately why all of a sudden ?

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