Netflix not working on Apple tv

Question

Level 1

7 points

Netflix not working on Apple tv

For over 2 months now my Netflix won't work on Apple TV. It opens the app and tv episode/movie but after the loading signal an error code comes up -11800 and the video doesn't load

I have had multiple calls to Netflix but get nothing more than "we're working on it". Anyone else had the same issue? Has it been fixed?

Posted on Mar 8, 2017 2:19 AM

Reply

Answer 1

vazandrew

Level 8

40,378 points

Mar 8, 2017 8:22 PM in response to Christielm

It is having trouble connecting to the server, best to verify everything from your end.

Make sure DNS is set to auto (settings - general - network)

If on wifi try ethernet

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

Reply