FDC Process

Question

Hi allI&#x27;m having constant hangs and slow-downs on my Mid 2010 Mac Pro in El Capitan 10.11.6, which has 16GB RAM, an SSD (with the system and apps on) and a HDD where I save all my documents. There&#x27;s plenty of free space on both drives. It sometimes cures itself after a few minutes but other times requires a force shutdown. I typically have to restart once a day – whether I manage a proper restart or a force shutdown. Anyway, the reason for my post is that I&#x27;ve noticed a process in my Activity Monitor called &#x27;FDC&#x27; which runs immediately when logging in and it uses 100%+ in the %CPU tab. It occasionally drops to a small % but goes back up to 100%+ within a few seconds. Does anyone know what this FDC process is?I&#x27;ve checked other Macs I have access to but it doesn&#x27;t appear on those. I&#x27;ve also created a new user account on my Mac and checked the Activity Monitor in that account, but FDC doesn&#x27;t seem to appear in there. I&#x27;m probably barking up the wrong tree but thought I&#x27;d ask in case anyone else had come across it.Thanks

madewithatoms · Answer

Okay, below is the EtreCheck report. My Mac has been running for around 18 hours since the last restart I had to do (most of that time it&#x27;s been idle but with various apps open) and so far it seems fine, but I fully expect to have to restart it at some point today:EtreCheck version: 3.1.5 (343)Report generated 2017-03-10 09:06:43Download EtreCheck from https://etrecheck.comRuntime 3:54Performance: GoodClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: BeachballingDescription:Frequent application hangs normally requiring a force shutdownHardware Information:ⓘ    Mac Pro (Mid 2010)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    Mac Pro - model: MacPro5,1    1 2.8 GHz Quad-Core Intel Xeon (Xeon(R)) CPU: 4-core    16 GB RAM Upgradeable - [Instructions]        DIMM 1            4 GB DDR3 ECC 1066 MHz ok        DIMM 2            4 GB DDR3 ECC 1066 MHz ok        DIMM 3            4 GB DDR3 ECC 1066 MHz ok        DIMM 4            4 GB DDR3 ECC 1066 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en2: 802.11 a/b/g/nVideo Information:ⓘ    ATI Radeon HD 5770 - VRAM: 1024 MB        Cinema HD 1920 x 1200        Apple Studio Display 1280 x 1024System Software:ⓘ    OS X El Capitan 10.11.6 (15G1108) - Time since boot: about one day Disk Information:ⓘ    HL-DT-ST DVD-RW GH41N   ()    HL-DT-ST DVDRAM GH22NS50   ()    Crucial_CT256M550SSD1 disk0 : (256.06 GB) (Solid State - TRIM: No)    [Show SMART report]        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         [redacted]SSD (disk0s2) /  [Startup]: 255.20 GB (26.81 GB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB     WDC WD1001FALS-41Y6A0 disk1 : (1 TB) (Rotational)    [Show SMART report]        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         [redacted] (disk1s2) /Volumes/MacPro28a : 999.86 GB (162.29 GB free)USB Information:ⓘ    Apple Computer, Inc. Apple Cinema HD Display     Apple, Inc. Keyboard Hub         Apple, Inc Apple Keyboard     Apple Inc. BRCM2046 Hub         Apple Inc. Bluetooth USB Host Controller Configuration files:ⓘ    /etc/sysctl.conf - File exists but not expectedGatekeeper:ⓘ    Mac App Store and identified developersKernel Extensions:ⓘ        /Applications/Parallels Desktop.app    [loaded]    com.parallels.kext.hypervisor (11.2.2 32651 - SDK 10.9 - 2016-10-03) [Support]    [loaded]    com.parallels.kext.netbridge (11.2.2 32651 - SDK 10.9 - 2016-10-03) [Support]    [loaded]    com.parallels.kext.usbconnect (11.2.2 32651 - SDK 10.9 - 2016-10-03) [Support]    [loaded]    com.parallels.kext.vnic (11.2.2 32651 - SDK 10.9 - 2016-10-03) [Support]        /Library/Application Support/HASP/kexts    [not loaded]    com.aladdin.kext.aksfridge (1.0.16332 - 2016-07-13) [Support]        ~/Library/Application Support/Transmit/Transmit Disk.app    [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2014-10-17) [Support]System Launch Agents:ⓘ    [not loaded]    8 Apple tasks    [loaded]    152 Apple tasks    [running]    79 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    46 Apple tasks    [loaded]    156 Apple tasks    [running]    89 Apple tasksLaunch Agents:ⓘ    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2017-01-12) [Support]    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-12) [Support]    [running]    com.adobe.AdobeCreativeCloud.plist (2016-12-12) [Support]    [failed]    com.efi.FSMAgent.plist (2016-09-22) [Support]    [loaded]    com.efi.analytic.wxwidgets.plist (2016-09-22) [Support]    [loaded]    com.efi.cws.analytics.plist (2016-09-22) [Support]    [running]    com.enfocus.EnfocusSubscriptionNotifier.plist (2015-11-07) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2016-10-25) [Support]    [loaded]    com.quark.quarkupdate.agent.plist (2013-11-14) [Support] - /Library/PreferencePanes/QUPreferencePane.prefPane/Contents/MacOS/PreferenceHel per: Executable not found!    [not loaded]    com.teamviewer.teamviewer.plist (2017-03-09) [Support]    [not loaded]    com.teamviewer.teamviewer_desktop.plist (2017-03-09) [Support]Launch Daemons:ⓘ    [loaded]    com.adobe.ARMDC.Communicator.plist (2017-01-12) [Support]    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-12) [Support]    [running]    com.adobe.adobeupdatedaemon.plist (2016-12-12) [Support]    [running]    com.adobe.agsservice.plist (2017-01-27) [Support]    [loaded]    com.adobe.fpsaud.plist (2017-01-30) [Support]    [running]    com.aladdin.aksusbd.plist (2015-08-26) [Support]    [loaded]    com.barebones.textwrangler.plist (2011-11-25) [Support]    [loaded]    com.bombich.ccc.plist (2012-02-13) [Support]    [failed]    com.bombich.ccc.scheduledtask.D9B1F8F1-6DA1-4C9F-A28B-828DB24F892C.plist (2017-01-26) [Support] - /Applications/Carbon Copy Cloner.app/Contents/MacOS/ccc_helper.app/Contents/MacOS/ccc_helper: Executable not found!    [running]    com.efi.FDCDaemon.plist (2016-02-10) [Support]    [running]    com.efi.es1000service.plist (2015-04-14) [Support]    [running]    com.efi.lmgr.plist (2016-07-13) [Support]    [running]    com.efi.ofasq.plist (2016-07-13) [Support]    [running]    com.enfocus.EnfocusSubscriptionService.plist (2015-11-07) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2016-09-22) [Support]    [loaded]    com.quark.quarkupdate.plist (2013-11-18) [Support]    [loaded]    com.teamviewer.Helper.plist (2015-08-20) [Support]    [not loaded]    com.teamviewer.teamviewer_service.plist (2017-03-09) [Support]User Launch Agents:ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (2017-01-12) [Support]    [running]    com.vladalexa.MagicPrefs.plist (2017-03-09) [Support]User Login Items:ⓘ    TransmitMenu    Application   (2016-01-06)        (/Applications/Transmit.app/Contents/MacOS/TransmitMenu.app)    LaCie Network Assistant    Application          (/Applications/LaCie Network Assistant.app)    Itsycal    Application          (/Applications/Itsycal.app)    AdobeResourceSynchronizer    Application Hidden         (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)Internet Plug-ins:ⓘ    Default Browser: 601 - SDK 10.11 (2016-07-09)    Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]    OfficeLiveBrowserPlugin: 12.3.5 (2012-11-21) [Support]    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-12-12) [Support]    FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-03-10) [Support]    AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-23) [Support]    Silverlight: 5.1.40416.0 - SDK 10.6 (2015-05-28) [Support]    QuickTime Plugin: 7.7.3 (2016-10-27)    Flash Player: 24.0.0.221 - SDK 10.9 (2017-03-10) [Support]    iPhotoPhotocast: 7.0 (2010-08-12)    AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-23) [Support]    JavaAppletPlugin: Java 8 Update 111 build 14 (2016-10-25) Check versionUser internet Plug-ins:ⓘ    Unity Web Player: UnityPlayer version 2.6.1f3 (2013-05-20) [Support]Safari Extensions:ⓘ    AdBlock - BetaFish, Inc. - https://getadblock.com (2017-02-10)    Open in Internet Explorer - Parallels - http://www.parallels.com (2015-03-20)    Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-01-29)3rd Party Preference Panes:ⓘ    Flash Player (2017-01-30) [Support]    Java (2016-10-25) [Support]    MagicPrefs (2016-01-20) [Support]Time Machine:ⓘ    Skip System Files: NO    Mobile backups: OFF    Auto backup: NO - Auto backup turned off    Volumes being backed up:        MacPro28aSSD: Disk size: 255.20 GB Disk used: 228.39 GB    Destinations:        Time Machine [Local]         Total size: 999.83 GB         Total number of backups: 18         Oldest backup: 02/09/16, 15:20         Last backup: 15/02/17, 12:33         Size of backup disk: Excellent            Backup size 999.83 GB &gt; (Disk size 255.20 GB X 3)Top Processes by CPU:ⓘ         8%   prl_vm_app         4%   prl_client_app         4%   WindowServer         2%   kernel_task         2%   MagicPrefsTop Processes by Memory:ⓘ    1.13 GB   kernel_task    705 MB    com.apple.WebKit.WebContent(5)    492 MB    Adobe InDesign CC 2017    377 MB    Safari    344 MB    mds_storesVirtual Memory Information:ⓘ    6.05 GB   Available RAM    1.15 GB   Free RAM    9.95 GB   Used RAM    4.90 GB   Cached files    0 B       Swap UsedDiagnostics Information:ⓘ    Mar 9, 2017, 02:42:26 PM    /Library/Logs/DiagnosticReports/FDC_2017-03-09-144226_[redacted].cpu_resource.d iag [Details]        /Applications/Fiery/*/FDC.app/Contents/MacOS/FDC    Mar 9, 2017, 02:36:50 PM    Self test - passed    Mar 9, 2017, 11:56:50 AM    ~/Library/Logs/DiagnosticReports/xulrunner_2017-03-09-115650_[redacted].crash        uk.co.ffei.RealProWorkflowClient - /Applications/RealProWorkflow Client.app/Contents/MacOS/xulrunner    Mar 8, 2017, 03:49:06 PM    /Library/Logs/DiagnosticReports/Adobe Illustrator_2017-03-08-154906_[redacted].cpu_resource.diag [Details]        /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator    Mar 8, 2017, 11:07:58 AM    /Library/Logs/DiagnosticReports/FDC_2017-03-08-110758_[redacted].cpu_resource.d iag [Details]    Mar 8, 2017, 10:57:05 AM    /Library/Logs/DiagnosticReports/Mail_2017-03-08-105705_[redacted].hang        /Applications/Mail.app/Contents/MacOS/Mail    Mar 8, 2017, 09:25:08 AM    /Library/Logs/DiagnosticReports/FDC_2017-03-08-092508_[redacted].cpu_resource.d iag [Details]    Mar 8, 2017, 06:03:06 AM    ~/Library/Logs/DiagnosticReports/Mail_2017-03-08-060306_[redacted].crash    Mar 7, 2017, 06:15:39 PM    /Library/Logs/DiagnosticReports/distnoted_2017-03-07-181539_[redacted].cpu_reso urce.diag [Details]        /usr/sbin/distnoted

Luis Sequeira1 · Answer

It may be something you have in the login items for your account, or launch agents or daemons.We are not looking over your shoulder, so in order for us to know more and be able to find out where this may be,please you run Etrecheck and post its report here. Hopefully something may stand out.

madewithatoms · Answer

Okay, so Acrobat has just hung with the beachball. I&#x27;m typing this frantically in case Safari goes down too! Weirdly Activity Monitor (although I can open it) has stopped updating – all the processes are staying static. I&#x27;ll leave it a few mins to see if it cures itself.

madewithatoms · Answer

Update! So Acrobat kicked back in again and Activity Monitor started updating too. My Mac seems fine again now. I had a message from my Fiery Command Workstation (a client to our printer RIP) that it had disconnected. The RIP was fine and other Macs using the same client were still connected. It seemed too much of a coincidence that the message popped up as soon as my Mac kicked back to life. I don&#x27;t run Command Workstation all the time so it&#x27;s not that that&#x27;s causing the hangs, but maybe that&#x27;s highlighted a problem?

madewithatoms · Answer

Thanks for the reply. I&#x27;m just on my way out but I&#x27;ll post the results when I get back. Thanks.