Hello everyone
I have an unknown icon that appeared on the top menu bar. It turns blue when you click on it an can be moved with the command key.
It is the second icon from the left the green blob with arrow pointing North West. It does not appear in applications.
Can you identify this icon or know how to track it down?
Many thanks
Niels
iMac (27-inch, Late 2012)
It is the Wondershare TimesGo Retro icon.
http://download.cnet.com/Wondershare-TunesGo-Retro/3000-18545_4-75811541.html
I do not use Wondershare, but suspect that either, you checked "Show Icon on the Menu Bar" on the Wondershare Preferences panel or that Wondershare was just installed, updated or activated by someone.
Hello BDAqua
Thank you for your reply .
I have run ETreCheck and deleted the Adobe adware marked in red, other than that I am none the wiser.
I will try and paste the report and hope you can find something:
EtreCheck version: 3.1.5 (343)
Report generated 2017-03-10 20:33:42
Download EtreCheck from https://etrecheck.com
Runtime 1:46
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
Unknown iCon top bar
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 (i7-3770) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: ⓘ
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
iMac 2048 x 1152
KALED28UHDA 1920 x 1080
System Software: ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: about 8 hours
Disk Information: ⓘ
APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)
[Show SMART report]
EFI (disk1s1) <not mounted> : 210 MB
Boot OS X (disk1s3) <not mounted> : 650 MB
Macintosh HD (disk2) / [Startup]: 3.11 TB (2.70 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / [Startup]: 3.11 TB (2.70 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
BUFFALO HD-LBU3
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/Caches/com.apple.Safari/Extensions/Amazon Shopping Assistant.safariextension
~/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz
2 adware files found. [Remove]
Kernel Extensions: ⓘ
/Applications/Wondershare TunesGo.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-10-22) [Support]
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (3.7.3 - SDK 10.11 - 2017-02-22) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 173 Apple tasks
[running] 100 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 39 Apple tasks
[loaded] 170 Apple tasks
[running] 103 Apple tasks
Launch Agents: ⓘ
[running] at.obdev.LittleSnitchUIAgent.plist (2017-02-22) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-13) [Support]
Launch Daemons: ⓘ
[running] at.obdev.littlesnitchd.plist (2017-02-22) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-13) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-13) [Support]
[loaded] com.adobe.fpsaud.plist (2017-01-31) [Support]
User Launch Agents: ⓘ
[failed] com.adobe.ARM.[...].plist (2014-04-01) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2017-02-04) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]
[failed] com.wondershare.AnjoyTunesHelper.plist (2016-10-27) [Support]
[failed] com.wondershare.TunesGoHelper.plist (2016-10-22) [Support]
[not loaded] info.lokiware.attachmenttamer.cleanup.plist (2016-09-14)
User Login Items: ⓘ
iTunesHelper Application (2017-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Activity Monitor Application
(/Applications/Utilities/Activity Monitor.app)
Wondershare Helper Compact Application
(~/Library/Application Support/Helper/Wondershare Helper Compact.app)
Wondershare TunesGo Helper Application
(~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app)
TunesGoWatch Application
(~/Library/Application Support/Wondershare TunesGo/TunesGoWatch.app)
Wondershare TunesGo Helper Application
(~/Library/Application Support/Wondershare TunesGo/Wondershare TunesGo Helper.app)
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-20) [Support]
FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]
QuickTime Plugin: 7.7.3 (2016-12-22)
AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-20) [Support]
Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-11-23) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
Safari Extensions: ⓘ
Amazon Shopping Assistant - Spigot, Inc. - http://www.spigot.com/ (2014-01-28) Adware! [Remove]
1Password (beta) - AgileBits - https://agilebits.com/onepassword (2016-10-22)
3rd Party Preference Panes: ⓘ
Flash Player (2017-01-31) [Support]
Flip4Mac WMV (2013-11-23) [Support]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 3.11 TB Disk used: 405.26 GB
Destinations:
HD-LBU3 [Local]
Total size: 2.00 TB
Total number of backups: 210
Oldest backup: 23/1/13, 9:27 pm
Last backup: 10/3/17, 8:29 pm
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 405.26 GB X 3)
Top Processes by CPU: ⓘ
9% mdworker(12)
5% kernel_task
3% fontd
3% WindowServer
0% TunesGoWatch
Top Processes by Memory: ⓘ
2.66 GB com.apple.WebKit.WebContent(19)
1.01 GB kernel_task
377 MB mds_stores
295 MB mdworker(12)
147 MB Finder
Virtual Memory Information: ⓘ
8.94 GB Available RAM
5.05 GB Free RAM
7.06 GB Used RAM
3.89 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Mar 10, 2017, 12:07:35 PM Self test - passed
Mar 8, 2017, 10:58:41 AM ~/Library/Logs/DiagnosticReports/Activity Monitor_2017-03-08-105841_[redacted].crash
com.apple.ActivityMonitor - /Applications/Utilities/Activity Monitor.app/Contents/MacOS/Activity Monitor
It pasted OK.
Your help is much appreciated!
vk2bkq
What all 3rd party extensions are you running?
EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.
You do have Adware installed on your computer, although I can't say if it is responsible for the mystery icon. Use the "Remove" function within Etrecheck to get rid of the Adware, restart the computer, and check for improved performance.
~/Library/Caches/com.apple.Safari/Extensions/Amazon Shopping Assistant.safariextension
~/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz
2 adware files found. [Remove]
Hello den.thed
Thank you for correctly identifying the icon, this puts us on the right trail!
It seems to be part of "Tunes Go" which I have not used since 2016.
I see Wondershare constantly coming up in Sys info as being active on start up.
The only problem is now that there is nothing ticked in "Preferences" and I still have an "Orphan Icon"
that does not want to respond and refuses to disappear.
I installed "Little snitch " last month and I denied several apps access to the internet and that may be the cause.
A case of revenge by the denied apps? Maybe but nothing has been proven.
We are getting closer thanks to your help den.thed
vk2bkq
PS I have upgraded the App to day and it looks totally different....
Thanks BDAqua
You can see the icon on the Wondershare Product page under "Tunes Go retro"
See my reply to den.thed
I suspect "Little snitch" may be involved but nothing has been proven, we are closing in on the suspect.
vk2bkq
Do you have any 3rd party Pref Panes in Sys Prefs?
Looks a bit like a speech bubble with a reply arrow???
Hello stedman1
Thank you for your reply
I have deleted the Adware items, icon still there.
vk2bkq
Thanks den.thed, I suspected as much & even downloaded thar App & looked through what I thought was all of it's .icns!
😉
Remove these item from Sys Prefs>Users & Groups>Logon items>unlock the lock, highlight them & click the tiny minus icon... restart.
Hello BDAqua
Brilliant !!! Icon gone. I am thrilled to bits!
Many thanks !!!
vk2bkq
Hello BDAqua
Thank you for that suggestion but you are talking to an innocent user, refugee from Windows and I do not know how to find those items/files to trash them.
vk2bkq
iMac Siera unknown icon appeared
