Constantly getting logged out of apps

Question

Level 1

13 points

Constantly getting logged out of apps

I have an iPhone 7 plus 128gb and recently my apps are logging me out or are forgetting settings. Weather, email, voice mail, Instagram, Google Photos etc. I haven't noticed a pattern with this, it's just after a while I need to put in my credentials or settings again. This is extremely annoying. I have tons of space free (80gigs) on the phone, about 2gb free on iCloud. I've been rebooting the phone periodically thinking that might help but it doesn't.

Any ideas?? I would rather not have to wipe the phone but I'm getting there if this continues..

Sean

Posted on Mar 10, 2017 7:57 AM

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Answer 1

Teddy_B

Community Specialist

Mar 11, 2017 7:00 AM in response to sheitmar

Hello sheitmar,

Thank you for using Apple Support Communities. It's my understanding that a few apps on your iPhone sign out or revert back to default settings intermittently. I can surely see how having to repeatedly change settings can be concerning. I've got a few steps I'd like you to try.

First, check to see if there is a profile installed on your phone that may be periodically resetting these apps:

Profiles settings

You can see the profiles you have installed in Settings > General > Profiles & Device Management. If you delete a profile, all of the settings, apps, and data associated with the profile are also deleted.

If the issue persists, reinstall iOS with iTunes. This can address possible software issues. When reinstalling iOS, iTunes will completely remove the current software and install a fresh updated version. iTunes will try to do this without removing content. If you don't have a recent backup, I suggest backing up before trying this step.
How to back up your iPhone, iPad, and iPod touch

Once you've successfully backed up, follow the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Have a great day!

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Answer 2

Apr 22, 2017 12:39 AM in response to sheitmar

I've been getting this problem too for the past month. Today it logged me out of icloud and reset my apps. I had to log into everything all over again for the third time in a month. And on top of that, it's been very laggy. It won't even update to ios 10.3 and keeps showing an installation error.

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Answer 3

May 11, 2017 10:20 AM in response to xingaoshen

I'm having the same problem and I'm really glad that the one response in this thread suggests using a setting that isn't even located where he said it is. Clearly copying a scripted message that no longer applies. Very helpful Apple

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Answer 4

May 11, 2017 11:06 AM in response to JustinMacMahan

JustinMacMahan wrote:

I'm having the same problem and I'm really glad that the one response in this thread suggests using a setting that isn't even located where he said it is. Clearly copying a scripted message that no longer applies. Very helpful Apple

The setting jameson referenced only shows if you have a profile actually installed. If you don't have one, that setting simply doesn't exist.

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Answer 5

TomInPhx

Level 1

8 points

Jun 24, 2017 3:26 PM in response to Teddy_B

I'm confused. I have a 7+ on v 10.3.2(14F89) and there is NO item under General called "Profiles & Device Management." If I search Settings for that term, the search result says it's under General, but when I touch it it just takes me to General. Help!

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Answer 6

Mar 16, 2017 5:34 AM in response to sheitmar

I'm having the same thing happen to my phone since last week. I get logged out of apps randomly including iMessage, Flipboard etc. I did a reset and reinstalled and the problem persists.

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Answer 7

Mar 12, 2017 3:02 AM in response to sheitmar

This happens all the time now and annoying due to poor app managemec

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Answer 8

Mar 16, 2017 7:15 AM in response to Teddy_B

I'm having the same issue and the recommendation from 'Community Specialists' didn't do the job. Help! For most apps I'm now having to login every time I open them.

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Answer 9

Mar 23, 2017 4:10 PM in response to sheitmar

I have been having the same issue for a little over a week. Gmail, Instagram even Two Dots are among the apps I'm having issues with. Very annoying.

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Answer 10

May 18, 2017 2:18 PM in response to Cristina Drinkwater

I have been having this same issue... tech support recommended a reset... but still having problems

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Answer 11

Jun 4, 2017 10:37 PM in response to Teddy_B

I have the same issue. Specifically the British Airways app and the Accor Hotels app.

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