tclark9904 Author

Level 1

17 points

Login keychain on MacBook Air is empty

Whenever I cold boot my MacBook Air running macOS 10.12.3 and login with my Standard User account (non-administrator), I'm prompted to enter my iCloud login password. I then go through the new user setup.

Then I get a message "This Mac can't connect to iCloud because of a problem with..." and there's a button for iCloud Preferences. I go to iCloud Preferences and I'm prompted for my iCloud password. This also happens with every login.

(NOTE: The account name has been removed from the message by me).

I opened Keychain Access and found my Login Keychain completely empty.

I don't have this issue with any other accounts on the machine, Standard or Administrator, using the same iCloud account.

MacBook Air (13-inch Mid 2012), macOS Sierra (10.12.3)

Posted on Mar 10, 2017 8:53 AM

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3 replies

Level 4

1,652 points

Mar 10, 2017 11:34 AM in response to tclark9904

Boot into safe mode to analyse the issue: Use safe mode to isolate issues with your Mac - Apple Support

Check/reset permissions on your keychain map located at:

~/Library/Keychains

or reset your home folder permissions altogether, details and instructions on support page: Resolve issues caused by changing the permissions of items in your home folder - Apple Support

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Level 4

1,652 points

Mar 10, 2017 10:38 AM in response to tclark9904

Try reset you keychain manually, see section "Create a new login keychain" on support page: Change or reset the password of a macOS user account - Apple Support

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tclark9904 Author

Level 1

17 points

Mar 10, 2017 11:24 AM in response to cavemees

Already tried that. This is NOT a Keychain access issue. There are 0 zero entries in the Login Keychain, so nothing is being saved.

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Login keychain on MacBook Air is empty

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