Weird MacBook Air Screen Issue

Question

Level 1

4 points

Weird MacBook Air Screen Issue

Hello All,

I have had this weird issue for a while now on two different MBAs several years appart and haven't been able to figure out what may be causing it. I don't really know how to describe it. Its like the Apple on the cover is affecting the picture or pixels of the LCD screen and you see an Apple silhouette. Its easier to see on lighter screens. Its not burn-in in the traditional sense of seeing what would have been left on the screen too long and its not light shining through the Apple logo on the cover.

Fortunately the device is still under warranty and Apple is going to take care of it. However, this is the second time I've seen this. The two devices were used by the same person about 3-4 years apart. I'm trying to figure out if it may be an environmental issue on the teacher's part or if there is something going on with Apple's displays and this teacher is just unlucky.

I've checked out where the teacher keeps the MacBook stored to see if there were any magnets or if it was being compressed but it does't look like it. To cover my bases I have also reset the SMC and NVRAM, reinstalled the OS, ran a "pixel activator" where it runs though a bunch of colors for a while to try to reset the pixels.

Any thoughts, ideas, or help with this would be greatly appreciated.

Regards,

Jack

MacBook Air, macOS Sierra (10.12.2)

Posted on Mar 10, 2017 12:23 PM

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Answer 1

tjk

Level 9

51,192 points

Mar 10, 2017 12:46 PM in response to jmccaigue

Hi,

I'm betting that Apple is going to replace the display and the issue will not resurface. I find it difficult to believe that it's a coincidence that happened to the same person with two different MBAs, but I don't even have a guess as to how s/he could have caused it.

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Answer 2

KiltedTim

Level 10

228,870 points

Mar 10, 2017 12:49 PM in response to jmccaigue

I've never seen this before, but I agree with the above that it's not a coincidence it's happened twice to the same person. I'm guessing they are carrying them or storing them in a way that's causing them to get 'squeezed' and damaging the screen.

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Answer 3

jmccaigue Author

Level 1

4 points

Mar 16, 2017 8:03 AM in response to jmccaigue

Update 3/16/2017

Device was still under warranty so Apple repaired it no problem. On their repair summary their symptom was Dead Pixels/Foreign Material. I'm assuming that is just a blanket term applied to similar repairs. At the moment I'm leaning toward the teacher putting the computer in a tight spot and the cover compressing against the back of the LCD screen as the main cause.

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