Cannot sign into Apple ID on iPhone

Recently I noticed that I was not able to download apps from the App Store on my iPhone 6s. I eventually got annoyed with it and tried to update my phone last night in attempt to fix it. I updated to iOS 10 (I was previously on an early version of iOS 9.) The update process was incredibly painful. Once it updated, it went to the "Welcome" screen where you have to set up a few things, like Hey Siri. It had me enter my Apple ID, and it would freeze after I hit enter. So I reset it and then it locked up on the Terms and Conditions. After I reset again it locked up on the "Updating iCloud settings." Eventually I connected it to iTunes on my computer and it skipped all of those issues and just went to Hey Siri. So I was able to get into my phone after more than an hour. But now I'm having the Apple ID issue still. It kept asking me to enter my password over and over again, and it would just freeze after I hit "Sign in." I was able to finally log out of my Apple ID account on my iPhone, but now I cannot log back in. I've tried to also log out of my iCloud account to see if that would help, as I found a few things that said it might, but I cannot as it asks me to enter my Apple ID to disable Find My Phone. I've kinda hit a brick wall on what to do.
Long story short, my phone freezes when I enter my Apple ID password and try to sign in. I can hit the home button and lock button and it'll get me out of it, but it still won't sign into my Apple ID.
Thank you for any help.

iPhone 6s, iOS 10.2.1

Posted on Mar 10, 2017 2:50 PM

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4 replies

Mar 10, 2017 3:41 PM in response to ana428

I Don't know where you are trying to sign in, but I assume you are doing this in the settings app. I don't know if this will help, but you could try to download a free app in the App Store at which point, you will need to sign in. Sign in in the App Store settings and see if that works. If that works, you may have corrupt settings and resetting all settings to out of the box, default settings and starting all over again with your settings might help.

Mar 10, 2017 4:06 PM in response to ana428

I Know that you just went through restoring the phone and that was a PITA for you, but I think the next thing I would try is to reset all settings. You will have to enter all device settings again and that can be a bit of a pain, but it might help.


Either that or just bite the bullet. Backup, restore to factory settings again. Restore the backup. If that fails, restore as new.

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Cannot sign into Apple ID on iPhone

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