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iMessage icon says I have a new message but not there

iMessage icon on MacBook Pro just indicated I have a new message but when I open up the iMessage ap, nothing new shows up

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Mar 11, 2017 9:44 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 13, 2017 4:35 AM

Hi,


Are you saying that the number on the Dock Icon to indicate a new messages never goes away and also shows at least 1 ?


i.e. there are at least two ways of looking at the info as presented - either there is a missing messages you can't see or the dock badge is stuck with a miscount.


Try this.

Go to System Preferences > Notifications

Find the Messages settings and turn all of them Off, The Alert/Banner type, the Sounds and the Dock Bounce.


Quit Messages.

Re-open Messages.

Does the badge still appear ? If it does restart the computer as well.


Once Messages can be opened without the Dock Badge showing reset the Notifications for Messages.



User uploaded file

8:05 pm Saturday; March 11, 2017


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 10.x and an iPad (2)
3 replies
Question marked as Top-ranking reply

Mar 13, 2017 4:35 AM in response to Bonne65

Hi,


Are you saying that the number on the Dock Icon to indicate a new messages never goes away and also shows at least 1 ?


i.e. there are at least two ways of looking at the info as presented - either there is a missing messages you can't see or the dock badge is stuck with a miscount.


Try this.

Go to System Preferences > Notifications

Find the Messages settings and turn all of them Off, The Alert/Banner type, the Sounds and the Dock Bounce.


Quit Messages.

Re-open Messages.

Does the badge still appear ? If it does restart the computer as well.


Once Messages can be opened without the Dock Badge showing reset the Notifications for Messages.



User uploaded file

8:05 pm Saturday; March 11, 2017


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 10.x and an iPad (2)

iMessage icon says I have a new message but not there

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