when ever i click get in the app store nothing happens, running 10.6.8

Running 10.6.8 and when ever I click "get" in the Apple Store nothing happens

Posted on Mar 11, 2017 11:35 AM

Reply
17 replies

Mar 14, 2017 8:50 AM in response to Brose33

Did you try installing the update link?


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 14, 2017 4:50 PM in response to Eric Root

EtreCheck version: 3.1.5 (343)
Report generated 2017-03-14 18:47:16
Download EtreCheck from https://etrecheck.com
Runtime 3:47
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
cant download apps in the app store, whenever i click get, nothing happens
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo (Duo) CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 302
Video Information: ⓘ
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
spdisplays_display_connector
System Software: ⓘ
OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hour
Disk Information: ⓘ
ST9250315ASG disk0 : (232.89 GB) (Rotational)
[Show SMART report]
- (disk0s1) : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.72 GB (186.14 GB free)
HL-DT-ST DVDRW GS23N ()
USB Information: ⓘ
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Adware: ⓘ
~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
2 adware files found. [Remove]
Unknown Files: ⓘ
/System/Library/LaunchDaemons/com.apple.usbmuxd.plist~orig
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Resources/usbmuxd
-launchd
One unknown file found. [Check files]
Kernel Extensions: ⓘ
/Applications/ATools/MSR Tools.app
[not loaded] info.olofsson.driver.CMSRToolsDriver (1.0.1d1 -
2017-03-01) [Support]
/Applications/ATools/OSX86Tools.app
[not loaded] com.x86dev.driver.lspcidrv (1.0 - 2017-03-01) [Support]
/Library/Application Support/VMware Tools
[not loaded] com.vmware.kext.vmhgfs (10.0.0 - 2017-03-13) [Support]
[not loaded] com.vmware.kext.vmmemctl (10.0.0 - 2017-03-13) [Support]
/System/Library/Extensions
[not loaded] com.vmware.kext.VMwareGfx (10.0.0 - 2017-03-14) [Support]
System Launch Agents: ⓘ
[loaded] com.apple.servernotifyd.plist (2010-08-10) -
/System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd:
Executable not found!
[not loaded] 3 Apple tasks
[loaded] 61 Apple tasks
[running] 8 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 51 Apple tasks
[loaded] 90 Apple tasks
[running] 25 Apple tasks
Launch Agents: ⓘ
[failed] com.hp.devicemonitor.plist (2010-10-14) [Support] -
/Library/Printers/hp/hpio/HP Device Monitor.app/Contents/MacOS/HP
Device Monitor: Executable not found!
[loaded] com.hp.messagecenter.launcher.plist (2011-05-08) [Support]
[loaded] com.vmware.launchd.vmware-tools-userd.plist
(2015-08-11) [Support]
Launch Daemons: ⓘ
[loaded] com.apple.aelwriter.plist (2017-03-03)
[running] com.apple.qmaster.qmasterd.plist (2017-03-03)
[loaded] com.vmware.launchd.tools.plist (2015-08-11) [Support]
User Launch Agents: ⓘ
[failed]
com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
(2017-03-02)
[loaded] com.bittorrent.uTorrent.plist (2017-03-09) Adware! [Remove]
/usr/bin/open
[running] com.spigot.ApplicationManager.plist (2017-03-09)
Adware! [Remove]
~/Library/Application Support/Spigot/ApplicationManager
User Login Items: ⓘ
iTunesHelper Application (2017-03-02)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ⓘ
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-17) [Support]
FlashPlayer-10.6: 10.1.102.64 (2017-03-13) [Support]
Flash Player: 10.1.102.64 (2017-03-13) Outdated! Update
iPhotoPhotocast: 7.0 (2017-02-16)
QuickTime Plugin: 7.6.6 (2017-03-13)
FlashPlayer-10.4-10.5: 10.1.102.64 (2017-03-13) [Support]
Audio Plug-ins: ⓘ
DVCPROHDAudio: 1.3.2 (2017-03-03)
iSightAudio: 7.6.6 (2017-03-13)
3rd Party Preference Panes: ⓘ
Flash Player (2012-11-27) [Support]
Time Machine: ⓘ
Time Machine information requires OS X 10.8 "Mountain Lion" or later.
Top Processes by CPU: ⓘ
6% vmware-tools-daemon
4% WindowServer
3% pmset
3% fontd
3% mdworker
Top Processes by Memory: ⓘ
385 MB Safari
49 MB Finder
45 MB WindowServer
29 MB Dock
29 MB SystemUIServer
Virtual Memory Information: ⓘ
1.92 GB Available RAM
1.92 GB Free RAM
2.08 GB Used RAM
0 B Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Mar 14, 2017, 06:39:30 PM Self test - passed
Mar 14, 2017, 01:57:26 PM
~/Library/Logs/DiagnosticReports/Safari_2017-03-14-135726_[redacted].crash
com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari
Mar 14, 2017, 12:46:38 AM
~/Library/Logs/DiagnosticReports/PTPCamera_2017-03-14-004638_[redacted].crash
com.apple.PTPCamera - /System/Library/Image
Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera
Mar 13, 2017, 10:57:52 PM
/Library/Logs/CrashReporter/usbmuxd_2017-03-13-225752_[redacted].crash
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Resources/usbmuxd
Mar 13, 2017, 10:57:52 PM
/Library/Logs/DiagnosticReports/usbmuxd_2017-03-13-225752_[redacted].crash
Mar 12, 2017, 11:32:32 PM
~/Library/Logs/DiagnosticReports/Safari_2017-03-12-233232_[redacted].crash

Mar 15, 2017 10:23 AM in response to Brose33

Adware: ⓘ

~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
2 adware files found. [Remove]

User Launch Agents: ⓘ

[loaded] com.bittorrent.uTorrent.plist (2017-03-09) Adware! [Remove]
/usr/bin/open
[running] com.spigot.ApplicationManager.plist (2017-03-09)
Adware! [Remove]

You have adware installed. Run the report again and where you see the Adware, click Remove. Once complete, run the report again and post a copy into a new reply.


Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy.


Malwarebytes Anti-Malware for Mac 10.8 and later


What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?


Why you shouldn’t download from a Torrent site

Mar 15, 2017 9:38 PM in response to Eric Root

EtreCheck version: 3.1.5 (343)
Report generated 2017-03-15 23:35:12
Download EtreCheck from https://etrecheck.com
Runtime 1:42
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
when ever i click get in the app store nothing happens
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo (Duo) CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 302
Video Information: ⓘ
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
spdisplays_display_connector
System Software: ⓘ
OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hour
Disk Information: ⓘ
ST9250315ASG disk0 : (232.89 GB) (Rotational)
[Show SMART report]
- (disk0s1) : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.72 GB (186.06 GB free)
HL-DT-ST DVDRW GS23N ()
USB Information: ⓘ
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Kernel Extensions: ⓘ
/Applications/ATools/MSR Tools.app
[not loaded] info.olofsson.driver.CMSRToolsDriver (1.0.1d1 -
2017-03-01) [Support]
/Applications/ATools/OSX86Tools.app
[not loaded] com.x86dev.driver.lspcidrv (1.0 - 2017-03-01) [Support]
/Library/Application Support/VMware Tools
[not loaded] com.vmware.kext.vmhgfs (10.0.0 - 2017-03-13) [Support]
[not loaded] com.vmware.kext.vmmemctl (10.0.0 - 2017-03-13) [Support]
/System/Library/Extensions
[not loaded] com.vmware.kext.VMwareGfx (10.0.0 - 2017-03-14) [Support]
System Launch Agents: ⓘ
[loaded] com.apple.servernotifyd.plist (2010-08-10) -
/System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd:
Executable not found!
[not loaded] 3 Apple tasks
[loaded] 63 Apple tasks
[running] 6 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 52 Apple tasks
[loaded] 90 Apple tasks
[running] 23 Apple tasks
Launch Agents: ⓘ
[failed] com.hp.devicemonitor.plist (2010-10-14) [Support] -
/Library/Printers/hp/hpio/HP Device Monitor.app/Contents/MacOS/HP
Device Monitor: Executable not found!
[loaded] com.hp.messagecenter.launcher.plist (2011-05-08) [Support]
[loaded] com.vmware.launchd.vmware-tools-userd.plist
(2015-08-11) [Support]
Launch Daemons: ⓘ
[loaded] com.apple.aelwriter.plist (2017-03-03)
[running] com.apple.qmaster.qmasterd.plist (2017-03-03)
[running] com.vmware.launchd.tools.plist (2015-08-11) [Support]
User Launch Agents: ⓘ
[failed]
com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
(2017-03-02)
User Login Items: ⓘ
iTunesHelper Application (2017-03-02)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ⓘ
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-17) [Support]
FlashPlayer-10.6: 10.1.102.64 (2017-03-13) [Support]
Flash Player: 10.1.102.64 (2017-03-13) Outdated! Update
iPhotoPhotocast: 7.0 (2017-02-16)
QuickTime Plugin: 7.6.6 (2017-03-13)
FlashPlayer-10.4-10.5: 10.1.102.64 (2017-03-13) [Support]
Audio Plug-ins: ⓘ
DVCPROHDAudio: 1.3.2 (2017-03-03)
iSightAudio: 7.6.6 (2017-03-13)
3rd Party Preference Panes: ⓘ
Flash Player (2012-11-27) [Support]
Time Machine: ⓘ
Time Machine information requires OS X 10.8 "Mountain Lion" or later.
Top Processes by CPU: ⓘ
21% pmset
4% WindowServer
1% vmware-tools-daemon
1% Safari
0% sh
Top Processes by Memory: ⓘ
279 MB Safari
57 MB Finder
49 MB WindowServer
41 MB mds
33 MB mdworker(2)
Virtual Memory Information: ⓘ
1.94 GB Available RAM
1.94 GB Free RAM
2.06 GB Used RAM
0 B Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Mar 15, 2017, 11:23:43 PM Self test - passed
Mar 14, 2017, 01:57:26 PM
~/Library/Logs/DiagnosticReports/Safari_2017-03-14-135726_[redacted].crash
com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari
Mar 14, 2017, 12:46:38 AM
~/Library/Logs/DiagnosticReports/PTPCamera_2017-03-14-004638_[redacted].crash
com.apple.PTPCamera - /System/Library/Image
Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera
Mar 13, 2017, 10:57:52 PM
/Library/Logs/CrashReporter/usbmuxd_2017-03-13-225752_[redacted].crash
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Resources/usbmuxd
Mar 13, 2017, 10:57:52 PM
/Library/Logs/DiagnosticReports/usbmuxd_2017-03-13-225752_[redacted].crash
Files deleted by EtreCheck: ⓘ
Mar 15, 2017, 11:31:41 PM -
~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
Mar 15, 2017, 11:31:41 PM -
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
Mar 15, 2017, 11:32:19 PM -
/System/Library/LaunchDaemons/com.apple.usbmuxd.plist~orig
Mar 15, 2017, 11:32:32 PM -
/System/Library/LaunchDaemons/com.apple.usbmuxd.plist~orig

Mar 16, 2017 11:53 AM in response to Brose33

Do a backup, preferably 2 separate ones on 2 drives. Boot off the DVD and run Disk Utility Verify/Repair Disk and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.


When you reboot, use Setup Assistant to restore your data.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

when ever i click get in the app store nothing happens, running 10.6.8

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