Hello,
Have you tried the following:
Check the charge
As you attach your iPhone to your case, a charging status appears on the Lock screen. The status also appears when you connect the case to power or disconnect from power. If you already attached your iPhone to your case, look for the charging status in Notification Center on your iPhone.
Lock screen
Notification Center
When your iPhone isn't in the case, you'll see a green status light when the case is fully charged.
More info here:
Charge your iPhone with your Smart Battery Case - Apple Support

