Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Fix for No Sound in iTunes on Windows 10

Guys this is just more something I wanted to share. I was searching forums back late last year when I noticed an issue where iTunes would just not play sound anymore. It was working fine after my Windows 10 upgrade and then just out of nowhere I could not get sound to play in iTunes. Checked and made sure all volume sliders were up and ran through my playback devices in sound to make sure it was not playing on the wrong device. Sound was working fine on everything else except iTunes. I uninstalled and re-installed iTunes 1 or 2 times as new versions came out in case it was some kind of Windows 10 issue with iTunes but it never fixed it. Finally today while I was going through a forum I noticed someone post about disabling the Sound Enhancer but it was already disabled. But I noticed another setting on the same page. The Play Audio Using: Section was set to Windows Audio Session. I changed it to Direct Sound and tada I can hear sound in iTunes again. This may work on older operating system versions to. Windows 10 was just what I was using.


Heres the process

1. Open iTunes and go into Edit and then preferences

2. Click Playback on the preferences screen.

3. At the bottom you will use Play Audio Using:

4. Change from Windows Audio Session to Direct Sound.

5. It will ask you to close iTunes and re-open and then you should have sound again.


You might be experiencing a different issue but if this can help one other person its worth it to post especially being a simple thing to check. Thanks!

null-OTHER, Windows 10

Posted on Mar 11, 2017 5:01 PM

Reply
Question marked as Best reply

Posted on Jul 6, 2018 3:59 PM

Hi all,


This is the only thing that worked for me, using windows 10.


1. Open

Settings, and click/tap on the System icon.


2. Click/tap on

Sound on the left side, and click/tap on App volume and device preferences under Other sound options on the right side.


3. You should see the ITunes app/icon to the right of that, there s a drop down box labelled Output which I think lists the different sound cards installed in your conputer, I selected default and the sound came through straight away loud and clear as before.


NB I m not sure why the iTunes app wasn’t set to default in the first place, despite researching relentlessly and tweaking settings over the last few days to solve this issue, switching to direct sound in ITunes had no effect. Hope this helps.

235 replies
Question marked as Best reply

Jul 6, 2018 3:59 PM in response to acex5

Hi all,


This is the only thing that worked for me, using windows 10.


1. Open

Settings, and click/tap on the System icon.


2. Click/tap on

Sound on the left side, and click/tap on App volume and device preferences under Other sound options on the right side.


3. You should see the ITunes app/icon to the right of that, there s a drop down box labelled Output which I think lists the different sound cards installed in your conputer, I selected default and the sound came through straight away loud and clear as before.


NB I m not sure why the iTunes app wasn’t set to default in the first place, despite researching relentlessly and tweaking settings over the last few days to solve this issue, switching to direct sound in ITunes had no effect. Hope this helps.

Nov 28, 2017 7:21 PM in response to dougsterfromconroe

In iTunes use Edit > Preferences > Playback and look at the entry for Play Audio Using. This will normally be set to either Direct Sound or Windows Audio Session. Changing the setting may help. If not change back to the original value and try once more. Failing that see Troubleshooting issues with iTunes for Windows updates and in particular the second box for a full tear down and rebuild.


tt2

Feb 6, 2021 5:55 AM in response to Lindy 64

Lindy 64 wrote:

I can't get sound from iTunes


Use Edit > Preferences > Playback and look at the entry for Play Audio Using. This will normally be set to either Direct Sound or Windows Audio Session. Changing to the other setting may help. If not set back to the first option and apply once more.


For further advice see Troubleshooting issues with iTunes for Windows updates.


tt2

Dec 23, 2021 7:20 AM in response to acex5

Omg thank you I tried to do that before but I didn't close the app... I even had a support tech fix it for me but the problem appeared again within an hour.


If it helps anyone with Windows 10 trying to play the music through Bluetooth on a speaker and it doesn't work:


  1. Go to Settings; Bluetooth and other devices and make sure your PC is connected to your speaker through Bluetooth.
  2. Once you've done that, still on settings, click on System, then Sound and change the output (on the top) to select your speaker.


It worked for me!

Sep 25, 2020 7:40 AM in response to acex5

Hi, I'm trying to connect an amp & speakers to my pc running on windows 10 although no sound comes out, when i plug the jack cable into my iPad or iPhone it works ok, although noticed just to the left of the left of the song on my pc there's an icon missing, that i click on my iPad to select which speakers to use? Anyone know how i can get that icon back on my iTunes? The icon i am referring to is just below the play button..

Mar 10, 2018 2:30 PM in response to acex5

Interestingly I came across this option when trying to resolve a different sound issue. I was only getting sound from 2 of my 4 speakers (i.e. the front two). All the other applications I tried (i.e. Groove Music, Power Media Player, Windows Media Player, VLC and Real Player) worked fine with sound coming out of all 4 speakers. Changing Play Audio Using to Direct Sound in iTunes solved the problem.

Jul 6, 2018 4:41 PM in response to acex5

I had no sound on my itunes after downloading win 10. If I clicked play when itunes was open there was no sound, even with all the volume controls set to 11! (joke)

Fix:

Go to Control Panel>Programs>Default programs>Set Default programs

Choose itunes > set as default> this will tell you how many programs are set to use itunes as a default.

Click use default settings.

Then itunes should now have volume control.

Hope this helps anyone frustrated by the lack of noise!

Fix for No Sound in iTunes on Windows 10

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.